Bensons For Beds - Exeter153 Avis 

Difficult because Mike was excellent with us when we first came into the store. Wasn't pushy and was very helpful. We went off for a coffee to decide on the purchase. When we came back the service was shocking. Mike was busy with another costumer. Instead the store manager dealt with us. He didn't appear to know what he was doing. Talked under his breath and took a long time and kept having to ask for help. The manager looked scruffy totally ignored my wife. He also told us we couldn't take our pillows home with us. The next day we had a phone call to say we need to collect the pillows! So we had to make another trip out to collect the pillows. If we had dealt with the store manager from the outset we wouldn't have made the purchase.

AVOID AVOID AVOID!!!!

happy to take your money and guarantee a bed and mattress before Christmas, only to on the day get a call from a driver saying they are only bringing the mattress and that the bed will be 3 weeks later. so we accept it and 3 weeks pass. the day of delivery comes and we are told they cant deliver and we have to wait a further month. I'm not sure if it is because they cant be bothered or the fact they are completely useless.

DO NOT TRUST A WORD THESE LYING SCAMMERS SAY

very interesting and helpful service from Michael.

Very professional service in store and after the order

Very professional young man ,couldn't do enough for you,expertise on beds very indepth, credit to the company

Good service in the shop, but getting loads of emails pestering for reviews is annoying. Don’t usually like to write reviews until I’ve got the products.

Friendly and helpful staff, and a fabulous new mattress.

Felt totally informed by sales person who dealt with us totally perfect and the shop was easy accessible for wheelchairs always a plus

Myself and my husband came into store just looking for a new mattress, after speaking to an exceptionally knowledgeable member of staff (Wenbo) we tried a couple of mattresses and found the perfect one, he explained our options and we went through the delivery options and we were told ten days for our new mattress. Very smooth transaction and left very happy indeed. Would highly recommend to family and friends 😀

The willingness of staff to sort out several blips. Their ability to listen and give advice.
The choice of beds was good.
The deal I got was welcome.

Steve was a legend!!! Helpful and knowledgeable without being pushy or annoying.
The other staff members were very pleasant and friendly as well! Definitely recommend! Thanks again Steve good old fashion customer service is few and far between these days! 🙏🙏🙏

I was disappointed to find that my order has been delayed twice the recent delay was only given 24 hours’ notice telling me that they did not have the mattress in stock and a new delivery date for a further 2 weeks. The customer service says we are unable to confirm the new delivery date will be confirmed when I called them, I'm not sure why a company would sell you a mattress knowing this was not in stock or at least tell the customer in advance at the shop floor that there are distribution issues. My wife also had to take a day off on the recent change of date and disappointed no compensation for this either. I cant complain about the Customer service team or the selling team and suggest that the company looks at its distribution and agrees a timescale cannot be delivered in 2 weeks as this only delays other people too. if demand is high then be honest on delivery dates !

Generally OK but temporary staff only with little knowledge of current display. Lack of samples for current best products as recommended by Which magazine including surprisingly “Eve” products.Needed to compromise my purchase.
Overall,sadly,disappointing.

Easy to order on line and delivery time

Really helpful, knowledgeable salesman

Everything went well and to plan, Ordering online was simple. Bed and Matress delivered on time by a friendly and efficient crew.