Wonderfully accommodating in store in Gateshead very knowledgable about beds frames etc.Wooden frame we chose is sturdy and looks lovely.Good communication around delivery with text 30mins before deli... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 3 Retail World, Team Valley, NE11 0BD Gateshead, Tyne And Wear, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Excellent customer service. Felt treated as a person not a sales opportunity. I did however think it wrong that a store cannot sell an item that can be found online with the company. Its all one comp... Voir plus
L'entreprise a répondu
We bought a bed last year and have found it to be very comfortable so much so that we have bought the same bed and mattress in double size for one of our spare rooms. We dealt with Louise again and s... Voir plus
L'entreprise a répondu
I wanted a headboard for my room couldnt decide on one the sales assistant. took me around the shop at team valley retail world i described what i was looking for i got it within 10mins deciding the b... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Gateshead150
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 3 Retail World, Team Valley, NE11 0BD, Gateshead, Tyne And Wear, Royaume-Uni
- 1914879636
4,8
Excellent
470 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very good experience
Very good experience. Well organised. Excellent delivery men . I would recommend Benson for beds
11 septembre 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Wonderfully accommodating in store in…
Wonderfully accommodating in store in Gateshead very knowledgable about beds frames etc.Wooden frame we chose is sturdy and looks lovely.Good communication around delivery with text 30mins before delivery.2lovely delivery drivers,very polite and helpful.
4 septembre 2026
Avis spontané
Réponse de Bensons For Beds - Gateshead150
We're so pleased to hear about your wonderful experience at our Gateshead store! It's fantastic that our team was knowledgeable and helped you find a sturdy and lovely wooden frame. We're also glad the delivery communication and the politeness of our drivers met your expectations.
Team Bensons
Great service in the shop and by the…
Great service in the shop and by the delivery guys
The only fault I can pick was the price of the delivery I thought £79 was a little steep
26 août 2026
Excellent customer service
Excellent customer service. Felt treated as a person not a sales opportunity.
I did however think it wrong that a store cannot sell an item that can be found online with the company. Its all one company so there shouldn't be restrictions.
23 août 2026
Réponse de Bensons For Beds - Gateshead150
Thank you for your wonderful feedback! We're so glad to hear that you felt valued and not pressured during your visit. We also appreciate you bringing up the point about item availability between our online and in-store channels. Your perspective is important to us, and we'll certainly share your comments with the relevant teams for consideration.
Team Bensons
A terrific bed
We bought a bed last year and have found it to be very comfortable so much so that we have bought the same bed and mattress in double size for one of our spare rooms. We dealt with Louise again and she is always so helpful and so made the whole experience straightforward.
17 août 2026
Réponse de Bensons For Beds - Gateshead150
We're so pleased to hear you found your first bed so comfortable that you decided to purchase another! It's wonderful that our team member made your experience straightforward and helpful once again. We truly appreciate your continued trust in us.
Team Bensons
Bought a mattress and it works…
Bought a mattress and it works beautifully. Great nights sleep. Staff at shop were very good. We got beducated!!
22 août 2026
Réponse de Bensons For Beds - Gateshead150
We're so pleased to hear you're enjoying beautiful sleep on your new mattress! It's wonderful that our staff were able to provide you with such a positive and educational experience.
Team Bensons
Réponse de Bensons For Beds - Gateshead150
We are so pleased to hear that you experienced excellent and very helpful service with us. Thank you for sharing your positive feedback!
Team Bensons
Réponse de Bensons For Beds - Gateshead150
Hi Mr Offen,
Thank you for your feedback! 😊 We're delighted to hear that our online ordering system worked great for you. We aim to make the shopping experience as simple and convenient as possible, so it's wonderful to know everything went smoothly.
We hope it brings you lots of comfort and smiles,
Megan | Customer Care Specialist
Assistant in the shop was so helpful…
Assistant in the shop was so helpful which made the process of buying our mattress so easy.
Delivery slightly early but I was called to make sure it wasn’t a problem. Delivery went spot on and the two lads even loved our dog 🐕
14 août 2026
Réponse de Bensons For Beds - Gateshead150
We're so pleased to hear that our shop assistant made the process of buying your mattress easy! It's wonderful that our delivery team was efficient and that they even got along with your dog. Thank you for your lovely feedback!
Team Bensons
Service and care from everyone at bensons
I wanted a headboard for my room couldnt decide on one the sales assistant. took me around the shop at team valley retail world i described what i was looking for i got it within 10mins deciding the best ones he chose for me he nailed it for me.wouldnt go any further than bensons when it got delivered it took 3 weeks for it to come they kept you updated with everything and give you times what was best to arrive at my house the driver. Colin and his assistant reece were both polite and took headboard upstairs for me a lot just put in the porch.thanks lads. Thank you at the shop as well.both pleasant lads
7 juillet 2026
Avis spontané
Réponse de Bensons For Beds - Gateshead150
We're so pleased to hear about your excellent experience finding the perfect headboard! It's wonderful that our sales assistant at Team Valley Retail World provided such helpful assistance. We're also glad our delivery updates kept you informed and that Colin and his assistant Reece were polite and helpful.
Team Bensons
Everything went to order date
6 août 2026
Réponse de Bensons For Beds - Gateshead150
Hey David,
Thank you for your feedback! 😊 We're delighted to hear that everything went according to plan and met the expected delivery date.
Thanks again for your support—it means a lot!
Megan | Customer Care Specialist
Réponse de Bensons For Beds - Gateshead150
We're truly happy to hear that our team provided helpful guidance and that you found our pricing satisfactory. Thank you for your kind words!
Team Bensons
Andrew who dealt with my purchase of a…
Andrew who dealt with my purchase of a single ottoman divan was extremely helpful and professional from start to finish explaining everything in full.
23 juillet 2026
Réponse de Bensons For Beds - Gateshead150
We're so pleased to hear that Andrew was extremely helpful and professional from start to finish, explaining everything in full. It's wonderful that you had such a positive experience!
Team Bensons
Great service from people who really…
Great service from people who really know what they're talking about.
27 juillet 2026
Réponse de Bensons For Beds - Gateshead150
Thank you for your wonderful review! We're so pleased to hear that you experienced great service and found our team to be knowledgeable. We really appreciate your kind words!
Team Bensons
Brilliant service brilliant guys.
29 juin 2026
Réponse de Bensons For Beds - Gateshead150
We're so pleased to hear that you experienced brilliant service and found our team to be brilliant. Thank you for sharing your positive feedback with us!
Team Bensons
From choosing the bed and the in-store…
From choosing the bed and the in-store help to deliver all was was very good.
27 juillet 2026
Réponse de Bensons For Beds - Gateshead150
Thank you for your wonderful feedback! We're delighted to hear that everything went so well, from choosing your bed in store to receiving helpful assistance and a smooth delivery. We really appreciate your kind words and hope you enjoy your new bed! 😊
Réponse de Bensons For Beds - Gateshead150
We're so pleased to hear you had an excellent all-round experience. Thank you for sharing your positive feedback with us; we appreciate it.
Thank you for your review - Lauryn at Customer Care 💜
Great customer service
Great customer service, very helpful explaining which bed would be right for us.
17 juillet 2026
Réponse de Bensons For Beds - Gateshead150
We're so pleased you received great customer service and that our team was helpful in explaining which bed would be right for you. Thank you for your wonderful feedback!
From purchase to delivery it's been great
From the visit to the store at Team Valley Gateshead to the delivery and set up, getting a new bed has been a brilliant process. Excellent customer care, advice and information. The communications were great - we were reassured and kept up to date. Everything went as planned.
Colin and Michael were excellent when they delivered the new bed. We paid the extra for Bensons to dissemble our old bed (also Bensons) and take it away as well as assemble the new bed. This was all carried out cheerfully and professionally. They gave us advice on after care and left us information.
We absolutely love our new bed. Thank you Bensons 😊
9 juillet 2026
Réponse de Bensons For Beds - Gateshead150
We're so pleased to hear that your experience, from visiting the store to the delivery and setup, was brilliant! It's wonderful that our team provided excellent customer care and kept you well-informed. We're especially glad that the delivery and assembly were carried out cheerfully and professionally, and that you love your new bed. Thank you!
Excellent customer service.
Excellent customer service.
The salesperson was polite, attentive to our needs and very knowledgeable about products
We were presented with options, but were not under pressure to make any quick decisions
Financial options were outlined and explained very thoroughly.
Delivery details were clear and carried out as expected
The mattress was delivered quickly, and the staff were pleasant and helpful.
Very pleased with service overall
5 juillet 2026
Réponse de Bensons For Beds - Gateshead150
We're so pleased to hear you had such a positive experience with us! It's wonderful that our salesperson was polite, attentive, and knowledgeable, and that you felt no pressure. We're also glad the financial options were thoroughly explained and that your delivery was quick and efficient.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.