My wife and I were welcomed into the store give some information about the store and then left alone to look around, which is how we like it. Andy wasn't to far away for us to ask him questions. we ha... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 4a Gillingham Retail Park, ME8 0PU Gillingham, Kent, GB
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Lisez les avis des autres
Firstly the lady assistant at their Gillingham store (Wendy) The service, delivery all went as they said it would
What a great experience we had purchasing our adjustable bed at your store in Gillingham. Odette, Andy and the team were welcoming without pressure and really made us feel at ease. Their knowledge of... Voir plus
L'entreprise a répondu
Delivery was great no problems. We was a bit disappointed that the bed base material was not the same as the sides, and also the drawers are on the wrong side which means that they are against the wal... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Gillingham593
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 4a Gillingham Retail Park, ME8 0PU, Gillingham, Kent, Royaume-Uni
- 1634378333
4,8
Excellent
287 avis
Demande des avis aux clients
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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Did everything to expectations and as…
Did everything to expectations and as promised, and even went beyond!
Sales was straight-forward and pleasant experience, I was kept in the loop up to the day of delivery and given a timeslot that was kept to.
Delivery and construction (including putting the headboard from my old bed on) was efficient and professional.
End to end, a very good experience.
7 août 2026
Réponse de Bensons For Beds - Gillingham593
We're absolutely thrilled to hear that your experience with us exceeded your expectations! It's wonderful to know that our sales process was straightforward and pleasant, and that you were kept fully informed up to the day of delivery. We're also delighted that our delivery and construction team provided efficient and professional service. Thank you for sharing your very positive experience!
Team Bensons
We were given enough time to look about…
We were given enough time to look about and make our decision.
4 août 2026
Réponse de Bensons For Beds - Gillingham593
We're so pleased to hear that you felt you had ample time to browse and make your decision. Thank you for sharing your positive experience with us!
Team Bensons
The lovely salesperson that dealt with…
The lovely salesperson that dealt with us was excellent and she knew everything about her job which showed when explaining about the items we were thinking of purchasing. What a great member of your staff for Bedsons . Thank you
21 juillet 2026
Réponse de Bensons For Beds - Gillingham593
We're so pleased to hear that our salesperson was excellent and knowledgeable about the items you were considering. It's wonderful to know you had such a positive experience with a great member of our staff!
Thank you for your positive review - Lauryn at Customer Care
Smooth process end to end
Smooth process end to end. Friendly and helpful in store staff and then the delivery and fitting was done quickly and efficiently too.
12 juillet 2026
Réponse de Bensons For Beds - Gillingham593
We're so pleased to hear that your entire experience, from our in-store team to the delivery and fitting, was smooth and efficient. Thank you for your wonderful feedback!
Mattress
I went in to buy a mattress and the staff were very helpful and they were able to get it delivered sooner than other places.
9 juillet 2026
Réponse de Bensons For Beds - Gillingham593
We're so pleased to hear that our staff were very helpful and that we were able to arrange a quicker delivery for your mattress. Thank you for your wonderful feedback!
Team Bensons
Very happy customer
14 juin 2026
Réponse de Bensons For Beds - Gillingham593
We are so glad to hear you are a happy customer.
Team Bensons
What a great experience we had…
What a great experience we had purchasing our adjustable bed at your store in Gillingham. Odette, Andy and the team were welcoming without pressure and really made us feel at ease. Their knowledge of the products is impeccable and they really made sure that we purchased exactly what we needed. We can not recommend Bensons highly enough.
13 juin 2026
Avis spontané
Réponse de Bensons For Beds - Gillingham593
We are so pleased to hear you had such a great experience purchasing your adjustable bed! It's wonderful that our team made you feel at ease and provided excellent product knowledge. Thank you for your high recommendation!
Team Bensons
Réponse de Bensons For Beds - Gillingham593
We're so glad our salesperson provided you with great service! Thank you for sharing your positive feedback.
Team Bensons
Let down at the end
While we had a good in store experience, the delivery let everything down. The delivery team "couldn't" get the futon up the stairs (I managed single handedly) and the packaging / rubbish wasn't taken away.
When paying almost £3,000 for goods, this isn't the service I would expect
1 juin 2026
Réponse de Bensons For Beds - Gillingham593
We appreciate you sharing your delivery experience. We are concerned to learn about the difficulties with getting your futon upstairs and the packaging not being removed. We are reviewing this internally to prevent similar issues.
Team Bensons
They did what I asked for.
31 mai 2026
Réponse de Bensons For Beds - Gillingham593
We are pleased we met your expectations. Thank you for your feedback.
Team Bensons
Well things came together well just got…
Well things came together well just got to get used to my new bed.
29 mai 2026
Réponse de Bensons For Beds - Gillingham593
We're happy to hear things came together well. We hope you enjoy your new bed! Thank you.
Team Bensons
Very happy...
Lovely bed. Very easy to erect. Looking forward to getting onto it. Makes the room look spacious. Very happy.
17 mai 2026
Réponse de Bensons For Beds - Gillingham593
We're so pleased you love your new bed! It's wonderful to hear it was easy to set up and makes your room feel spacious.
Team Bensons
Réponse de Bensons For Beds - Gillingham593
We appreciate your feedback and are so glad you found our service pleasant and knowledgeable. We hope to see you again!
Team Bensons
The whole experience
The whole experience, from the sales' Team to the delivery team, was superb!
13 avril 2026
Réponse de Bensons For Beds - Gillingham593
We appreciate your wonderful feedback! 😊 We're delighted to hear that your experience with both our sales and delivery teams was superb.
Team Bensons
The sales lady was very helpful
The sales lady was very helpful and knowledgeable and gave us time to think about all the different beds we had looked at before paying for anything. A very relaxed environment in a well stocked shop!
21 mars 2026
Réponse de Bensons For Beds - Gillingham593
Thanks for the lovely review! So glad our sales lady gave you plenty of time, great advice, and a relaxed space to choose the perfect bed. A well‑stocked shop and a stress‑free visit — that’s exactly what we love to hear,
Megan at Customer Care💜
Réponse de Bensons For Beds - Gillingham593
Thanks for the great review! So glad everything was easy to use and the descriptions hit the mark!
Enjoy a peaceful nights sleep,
Megan at Customer Care 🌟
Lovely staff in shop
Lovely staff in shop, very helpful and nice
Great delivery service,on time and respectful of surroundings ie newly decorated
8 mars 2026
Réponse de Bensons For Beds - Gillingham593
Thank you so much for your lovely review! I’m really pleased to hear that the staff in store were so helpful and nice during your visit. It’s also great to know your delivery arrived on time and that the team were respectful of your surroundings — especially your newly decorated space.
We hope to welcome you back soon!
Megan at Customer Care
Réponse de Bensons For Beds - Gillingham593
Hello Jane,
We appreciate you letting us know our staff were friendly and polite! We are so glad you had a great experience,
Megan at Customer Care
Réponse de Bensons For Beds - Gillingham593
We appreciate your positive feedback! We're so glad the buying process and delivery were easy and smooth for you.
Assistant was extremely helpful and…
Assistant was extremely helpful and knowledgeable about the different products. We were looking for a new mattress and we were able to take out time and try different types of mattress until we found something suitable.
28 janvier 2026
Réponse de Bensons For Beds - Gillingham593
We're glad to hear that our assistant's knowledge and support helped you find a suitable mattress. Thank you for taking the time to share your positive experience with us,
Megan at Customer Care
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