John at the Guildford store was amazing from the time we set foot in the store. Great guy with amazing knowledge in the industry, helped us understand our options, how pricing changes performance and... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementHigh Street 168, GU1 3HW Guildford, England, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We were warmly greated by the salesman on a very hot Sunday afternoon in your Guildford Branch. We were wanting to purchase a mattress and he let us try several with no rushing from one to another.... Voir plus
L'entreprise a répondu
We popped into Bensons for Beds just to browse, but Jagvir took the time to help us choose our beds. He was very helpful, professional, and provided excellent customer service throughout our visit. We... Voir plus
L'entreprise a répondu
We visited the store hoping to try out a few different options, but not expecting to be able to afford anything owing to a tight budget. Richard helpfully showed us the clearance stock and informed us... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Guildford
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
High Street 168, GU1 3HW, Guildford, England, Royaume-Uni
4,4
Excellent
45 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Mattress Purchase
We were warmly greated by the salesman on a very hot Sunday afternoon in your Guildford Branch.
We were wanting to purchase a mattress and he let us try several with no rushing from one to another. Eventually we settled on a Tempur mattress we thought the attention we were provided with was excellent.
24 mai 2026
Réponse de Bensons For Beds - Guildford
We're so pleased you received such a warm greeting and excellent attention while choosing your mattress. It's wonderful to hear you felt unhurried during your visit. Thank you for your kind feedback!
Team Bensons
John at the Guildford store was amazing…
John at the Guildford store was amazing from the time we set foot in the store. Great guy with amazing knowledge in the industry, helped us understand our options, how pricing changes performance and quality, and provided us with the right context to make an informed decision in the end. Great balance between letting us wander in the store and trying out beds and stepping in when needed to answer questions and help. A great salesperson putting customers first.
20 juin 2026
Avis spontané
Réponse de Bensons For Beds - Guildford
We're so pleased to hear about your excellent experience in our store. It's wonderful that our team provided such knowledgeable and helpful guidance, allowing you to make an informed decision. Thank you for your kind words!
Team Bensons
Tempur smell, long delivery time!
It was not mentioned that I could no longer use my electric underblanket on my Tempur mattress, nor was I made aware that the extremely noxious smell from the mattress would render my bedroom unusable for a week (or more). Currently I have been sleeping on the sofa for four nights...and counting! I have followed instructions concerning "off-gassing" and some Tempur reviews advise this for SIX WEEKS!
The bed won't be delivered for another 3 months, so perhaps you'd like to get in touch again at the end of the summer, when I've had a chance to sample both my purchases!
13 juin 2026
Réponse de Bensons For Beds - Guildford
We are sorry to read this Mr Wyld. We appreciate your patience while your mattress airs and also while you await your bed delivery. Your feedback will be shared with our teams to ensure clearer guidance is provided to customers in future. Thank you for bringing this to our attention and we hope to hear from you when your orders arrive.
Thank you.
The friendly and helpful and…
The friendly and helpful and knowledgable staff, and prompt delivery.
30 mai 2026
Réponse de Bensons For Beds - Guildford
We're so pleased our staff was friendly, helpful, knowledgeable, and your delivery was prompt. Thank you for your positive feedback!
Team Bensons
We popped into Bensons for Beds just to…
We popped into Bensons for Beds just to browse, but Jagvir took the time to help us choose our beds. He was very helpful, professional, and provided excellent customer service throughout our visit. We really appreciated his patience and knowledge. Thank you for making the experience so pleasant.
26 mai 2026
Réponse de Bensons For Beds - Guildford
We're so pleased to hear our team member provided excellent customer service and made your browsing experience so pleasant. We appreciate your kind words about their patience and knowledge.
Team Bensons
Very impressed from beginning to end
Very impressed from beginning to end. Great service and customer service from Bensons and bed is good quality.
22 mai 2026
Réponse de Bensons For Beds - Guildford
We're so pleased you were impressed from beginning to end with our service and the quality of your bed!
Team Bensons
Réponse de Bensons For Beds - Guildford
Thank you for your feedback, it is highly appreciated!
Team Bensons
Jack was extremely helpful and guided…
Jack was extremely helpful and guided me through the Tempur mattress.
11 mai 2026
Réponse de Bensons For Beds - Guildford
Thank you for your feedback! We’re delighted to hear Jack was so helpful and guided you through the Tempur mattress 😊
Simple and straightforward to choose…
Simple and straightforward to choose and order our bed and mattress. Charlie at Guildford could not have been more helpful
7 mai 2026
Réponse de Bensons For Beds - Guildford
We're happy to hear that you found it simple to order your bed and mattress. We appreciate your kind words and are so glad that our team member was helpful!
Team Bensons
Great service.
My son needed a new bedframe and mattress, and I needed a new mattress. We went to the Guildford branch where Zared helped us. He was very knowledgeable and helpful and very friendly.He showed us options, and talked us through them, and recommended mattress covers, and pillows. For a reasonable chare, the goods will be delivered, the bed assembled, and the mattresses put in place.Great service.
2 mai 2026
Avis spontané
Réponse de Bensons For Beds - Guildford
We're delighted to hear about the positive experience you and your son had at our Guildford branch. It's great to know that our colleague was helpful and knowledgeable, and that you are pleased with the delivery and assembly service. Thank you for your feedback!
Team Bensons
A good experience
We were greeted warmly, the store layout explained clearly and our questions answered. It was an easy process to order the mattress and to select a convenient delivery date. Thank you.
1 mai 2026
Réponse de Bensons For Beds - Guildford
Thank you for the lovely review! 😊 We’re so glad the experience was smooth from hello to delivery day—sleep easy and enjoy your new mattress! 💤🛏️
Réponse de Bensons For Beds - Guildford
Thanks for the great feedback! 🙌 The guys in our Guildford store will be thrilled to hear this — they love helping customers find their perfect match. Hope you’re sleeping happy,
Megan | Customer Care Specialist🛏️✨
Just the advice and help I needed
The enthusiastic but polite sales assistant took special care to understand my needs and provided honest, objective advice. I felt very well supported in making my choice of mattresses and was confident to make a purchase that day.
7 avril 2026
Réponse de Bensons For Beds - Guildford
We're happy to hear that our sales assistant understood your needs and provided objective advice. It's great to know you felt supported in choosing your mattress and confident in your purchase. Thank you for your positive feedback!
Team Bensons
Very helpful in the shop
Very helpful in the shop. Delivery men did a first class job removing old very heavy super king mattress and bringing the new one upstairs. Overall very pleased with the service - and keeping us informed with delivery time.
4 avril 2026
Réponse de Bensons For Beds - Guildford
Thanks so much! From shop to upstairs delivery, we’re delighted you’re pleased with the service ✨
Take care and we hope to see you again soon,
Megan | Customer Care Specialist
Helpfully in store without being pushy
Helpfully in store without being pushy. Kept informed of progress and polite and friendly delivery and assembly team
4 avril 2026
Réponse de Bensons For Beds - Guildford
Thank you for your feedback! 😊 We’re delighted to hear you felt supported in store without any pressure, were kept informed throughout, and that the delivery and assembly team were polite and friendly. We really appreciate you sharing your experience,
Megan | Customer Care Specialist💜
Réponse de Bensons For Beds - Guildford
Thank you! 😊 We’re really pleased to hear you received great service. Your feedback is much appreciated,
Megan | Customer Care Specialist⭐
5 star experience from start to finish
5 star experience from start to finish. Salesman was extremely helpful and knowledgeable which gave us confidence we had ordered the correct bed. We were kept well informed about the delivery and the delivery men were friendly, efficient and helpful.
12 mars 2026
Réponse de Bensons For Beds - Guildford
Thank you so much for the wonderful 5‑star review! ⭐
We’re thrilled to hear your experience was great from start to finish. It’s fantastic that our salesman was so helpful and knowledgeable — giving you full confidence in choosing the right bed.
We’re also delighted you were kept well informed throughout and that the delivery team were friendly, efficient, and super helpful.
Thanks again for choosing us — enjoy your new bed,
Megan at Customer Care! 💛
Réponse de Bensons For Beds - Guildford
Thank you so much for your feedback! We really appreciate you taking the time to review us. – Megan at Customer Care
The store manager was very helpful and…
The store manager was very helpful and patient.
24 février 2026
Réponse de Bensons For Beds - Guildford
Really appreciate your feedback Mr Challens! Delighted the store manager took the time to support you so patiently. ⭐
Looking forward to seeing you again!
Megan at Customer Care
Daron was very knowledgeable and helpful
Visited the store to research buying a new bed and mattress. The choices are endless when making such a purchase but Daron was very knowledgeable and helpful which made my final choice very easy.
20 février 2026
Réponse de Bensons For Beds - Guildford
Thank you for your lovely review! 😊 We’re so pleased to hear that your visit to the store was helpful while researching your new bed and mattress. With so many options to choose from, it’s great to know that Daron’s knowledge and support made your final decision easy. We truly appreciate your feedback,
Megan at Customer Care
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.