We were greeted in store by a friendly young man. He was not intrusive. I explained what I was looking for and he directed me accordingly. It turns out what I thought I was looking for was not actuall... Voir plus
Établissement
Changer d'établissementUnit 8 Westside Retail Park, Guiseley, LS20 9NE Leeds, Yorkshire, GB
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I have recently bought another bed from Bensons for Beds. I am very impressed by it. The service I received in store was exemplary. Delivery and assembly was perfect. I chose another product based o... Voir plus
L'entreprise a répondu
Easy purchase guided through the different mattress range by friendly and knowledgeable staff. Great comms delivery as promised within a week.
L'entreprise a répondu
On entering the Guiseley store I was welcomed by Olivia, who quickly understood my needs. Without fuss I tried the 'test' bed to ascertain the best mattress type for me. Several beds later I decided w... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Guiseley273
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 8 Westside Retail Park, Guiseley, LS20 9NE, Leeds, Yorkshire, Royaume-Uni
- 1943876755
4,8
Excellent
319 avis
Demande des avis aux clients
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Good customer service…
We were greeted in store by a friendly young man. He was not intrusive. I explained what I was looking for and he directed me accordingly. It turns out what I thought I was looking for was not actually what I bought. But with expert guidance I have made a purchase. The mattress I chose was expensive, fortunately the company was offering a discount and also honored my NHS service. Delivery date agreed in store. Disappointed with delivery charge and cost of removing old mattress.
2 novembre 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
did not get what we hought we had…
did not get what we hought we had ordered and paid for.
22 octobre 2026
Réponse de Bensons For Beds - Guiseley273
We are very sorry to hear that the item received was not what you believed you had ordered and paid for. We appreciate how disappointing and frustrating this must have been, particularly after taking the time to select the product you wanted. We have contacted you today in order to resolve this for you,
Megan | Customer Care Specialist
New mattress
Easy purchase guided through the different mattress range by friendly and knowledgeable staff. Great comms delivery as promised within a week.
19 octobre 2026
Réponse de Bensons For Beds - Guiseley273
Thank you for your wonderful review! We are thrilled to hear that our team provided helpful guidance through our mattress selection and that your delivery arrived promptly as expected. Your satisfaction is our top priority, and we hope you thoroughly enjoy your new purchase!
Team Bensons
I have recently bought another bed from…
I have recently bought another bed from Bensons for Beds.
I am very impressed by it. The service I received in store was exemplary. Delivery and assembly was perfect. I chose another product based on my experience in store.
21 octobre 2026
Avis spontané
Réponse de Bensons For Beds - Guiseley273
We are absolutely delighted to hear about your wonderful experience with us. It is fantastic to know that you received exemplary service in our store, and that the delivery and assembly of your new purchase went so smoothly. We truly appreciate your continued support and are thrilled that your positive experiences have led you to choose us again.
Team Bensons
Helpful knowledgeable staff
8 octobre 2026
Réponse de Bensons For Beds - Guiseley273
Thank you for your kind words! We're thrilled to hear that our staff made a positive impact on your experience. We take pride in providing helpful and knowledgeable service. We look forward to welcoming you back soon!
Réponse de Bensons For Beds - Guiseley273
Thank you for your kind words! We're thrilled to hear that Olivia provided you with helpful and knowledgeable service. Our team is dedicated to ensuring a great experience for our customers. We look forward to serving you again soon!
Mattress buying made easy
The staff were very friendly and helpful. The mattress range and price points was sufficient for us to make the most informed purchase decision for our needs.
27 septembre 2026
Avis spontané
Réponse de Bensons For Beds - Guiseley273
Thank you for your wonderful feedback! We're thrilled to hear that our friendly staff and diverse mattress selection helped you find the perfect fit. Your satisfaction is our priority, and we appreciate your support. We look forward to serving you again!
Réponse de Bensons For Beds - Guiseley273
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon!
Unfortunately for me
Unfortunately for me, the store in Guiseley was about to close for refurbishment & therefore the stock was limited. I did choose a mattress from the depleted stock and all went well from there. Was disappointed with the cost of removing the old mattress. £60. I arranged for a free council collection. Delivery went as expected.
14 septembre 2026
Réponse de Bensons For Beds - Guiseley273
We appreciate you sharing your experience. We understand your disappointment regarding the limited stock due to the refurbishment and the cost of mattress removal. We're glad to hear the delivery went smoothly.
Team Bensons
Réponse de Bensons For Beds - Guiseley273
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our manager and delivery service. Your satisfaction is our top priority, and we look forward to serving you again soon!
Great experience
Great experience. Reece and John who made the delivery were very polite and efficient.
3 septembre 2026
Avis spontané
Réponse de Bensons For Beds - Guiseley273
Thank you for your wonderful feedback! We're thrilled to hear that Reece and John provided you with polite and efficient service. We appreciate your support and look forward to serving you again soon!
It was easy to find the mattress I…
It was easy to find the mattress I needed after a visit to a store near me
24 août 2026
Réponse de Bensons For Beds - Guiseley273
Thank you for your kind review Stephen! We're glad that you were able to find the perfect mattress for your needs at our store. We appreciate your support and hope you enjoy your purchase,
Megan | Customer Care Specialist
We were able to quickly select a…
We were able to quickly select a product that suited our needs
23 août 2026
Avis spontané
Réponse de Bensons For Beds - Guiseley273
Thank you for your feedback! 😊 We're delighted to hear that you were able to quickly find the perfect product for your needs. Sometimes the easiest shopping trips are the best ones! 🛏️✨
Thank you for choosing Bensons, and we hope you're enjoying your new purchase,
Megan | Customer Care Specialist
The people you delivered my bed were…
The people you delivered my bed were quick and efficient.
22 août 2026
Réponse de Bensons For Beds - Guiseley273
We're so pleased to hear that your bed was delivered quickly and efficiently. Thank you for sharing your positive experience with us!
Team Bensons
Fabulous service
From start to finish it was great. Olivia at Guiseley was very helpful.
I got it on offer at half price which was lovely.
19 août 2026
Réponse de Bensons For Beds - Guiseley273
Hi Charlie,
Thank you for your wonderful feedback! 😊 We're delighted to hear that everything was great from start to finish. It's fantastic to know that Olivia at Guiseley was so helpful throughout your visit, and even better that you were able to take advantage of a fantastic half-price offer! 🎉
We'll be sure to pass your kind comments on to Olivia. Thank you for choosing us, and we hope you enjoy your new bed,
Megan | Customer Care Specialist🛏️
From the choice of mattress help in…
From the choice of mattress help in store delivery notifications brilliant. Thanks so much
17 août 2026
Réponse de Bensons For Beds - Guiseley273
Thank you for your wonderful feedback! We're so pleased to hear that you had a brilliant experience from choosing your mattress in-store to receiving your delivery notifications. We truly appreciate your kind words.
Team Bensons
My wife and I went looking for bedroom…
My wife and I went looking for bedroom furniture. We were dealt with by Angie who informed us that they had a sale on due to refit.
We found 3 very nice chest of drawers and we were told that we could take them there and then if we had a vehicle big enough.
Angie was very helpful and so we purchased the 3 from the shop and then ordered another chest of drawers which is being delivered in November.
The items fit perfectly in the bedroom and look very modern compared to the 20+ year old furniture that we had.
A big thank you to all the team at the Guiseley store and looking forward to seeing the store after the refit.
18 août 2026
Réponse de Bensons For Beds - Guiseley273
We're so pleased to hear about your positive experience at our Guiseley store! It's wonderful that our team was helpful and that you found the perfect chest of drawers. We're glad the new furniture fits perfectly and looks modern in your bedroom. We look forward to welcoming you back after the refit!
Team Bensons
Really fabulous service …
Really fabulous service from all the staff, especially Angie. Not pushy, just helpful and knowledgeable. I always shop at Benson for all my beds as they are very good quality.
15 août 2026
Avis spontané
Réponse de Bensons For Beds - Guiseley273
Thank you for your wonderful feedback! 😊 We're delighted to hear you've received fabulous service from our team, especially Angie. Her helpful, knowledgeable, and no-pressure approach is exactly what we aim to provide, so it's fantastic to know she made such a positive impression.
We're also incredibly grateful for your continued loyalty and are thrilled that you keep coming back to Bensons for Beds for your bed purchases.
See you next time,
Megan | Customer Care Specialist
Excellent service from Olivia in…
Excellent service from Olivia in Guiseley. She spent time ensuring I got the right mattress.The delivery team were excellent in what was a tricky delivery .
I am now enjoying a comfortable night’s sleep on my new mattress.
13 août 2026
Réponse de Bensons For Beds - Guiseley273
Hi Angela,
Thank you for your wonderful review! 😊 We're delighted to hear that Olivia in our Guiseley store provided such excellent service and took the time to help you find the right mattress. It's fantastic to know that our delivery team handled what sounds like a challenging delivery so professionally and efficiently.
Most importantly, we're thrilled to hear you're now enjoying a comfortable night's sleep on your new mattress. We'll be sure to pass your kind words on to Olivia and the delivery team. Thank you for choosing us,
Megan | Customer Care Specialist
Réponse de Bensons For Beds - Guiseley273
Hi Frank,
Thank you for your feedback! 😊 We're delighted to hear you received excellent service. We really appreciate you taking the time to share your experience and hope you enjoy your purchase for many years to come,
Megan | Customer Care Specialist
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