The choosing of a new mattress with Bensons for Beds was very straightforward from selection to delivery. We had a good selection to try out with the support of a lovely lady who was there to answer q... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 6a, The Queensgate Centre, CM20 2DH Harlow, Essex, GB
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I found three mattresses that I liked. I tried them all for a long time and eventually made up my mind. The gentleman that was in the showroom pretty much left me to it until I asked his advice. He t... Voir plus
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Holly & her team at Harlow are fantastic. We made a bad decision....didnt listen to their advice....following day we realised the team were right....called them up...they made all the necessary adju... Voir plus
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I was shown politeness and understanding in Bensons store when an assistant named Holly introduced herself to me and offered help. I was shown beds in my price range and chose my bed that is suitable... Voir plus
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À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Harlow672
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 6a, The Queensgate Centre, CM20 2DH, Harlow, Essex, Royaume-Uni
- 1279432259
4,8
Excellent
357 avis
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Very Good helpful shopping experience
Greeted by sales person, very polite and helpful in helping us choose the bed frame and headboard we were looking for. Took his time showing us different swatches for different headboards. Found what we wanted with his help.
8 octobre 2025
Réponse de Bensons For Beds - Harlow672
We're glad you enjoyed your experience. It's great to know the salesperson was so helpful in finding the perfect bed frame and headboard. We appreciate you taking the time to share your positive feedback!
Take care,
Megan at Customer Care
Very helpful friendly staff
Very helpful friendly staff
I bought my bed from there 7 years ago .happy with service etc so returned again now
And got good deal on int. Free credit
9 octobre 2025
Réponse de Bensons For Beds - Harlow672
We appreciate your continued loyalty and are happy to hear that you found our staff helpful and friendly. We're glad you got a good deal and are satisfied with our service, Megan at Customer Care
Really helpful service! Made it easy to find what we needed.
We weren’t 100% sure what we were looking for when we went in, but when Madi approached us and helped us out, she gave us all the options!! We were so pleased with the service from her and happy with the items we chose. Love our new bed, blankets and pillows!! Thank you Madi!!
28 août 2025
Avis spontané
Réponse de Bensons For Beds - Harlow672
Thanks so much for your lovely feedback! We’re thrilled Madi helped you find exactly what you needed and that you’re loving your new bed, blankets, and pillows. We’ll be sure to pass on your thanks to her!
Enjoy your new cosy setup!
Kind regards,
Megan
The Bensons for Beds Care Team
Great store
Huseiyn was a great help. Not pushy but there to answer questions when we asked him.
28 septembre 2025
Réponse de Bensons For Beds - Harlow672
We're happy to hear that the assistance provided was helpful and met your expectations. Thank you for sharing your positive experience with us, Megan at Customer Care
FANTASTIC SERVICE
Fantastic really impressed with the whole process, from ordering instore to delivery and building. Would highly recommend.
19 septembre 2025
Avis spontané
Réponse de Bensons For Beds - Harlow672
We appreciate you sharing your experience! We're happy to hear that you were impressed with our process from start to finish. Thanks for the recommendation!
Thank you,
Lauryn at Customer Care.
Réponse de Bensons For Beds - Harlow672
We appreciate you taking the time to leave us this wonderful review! We're so glad you are happy with the product and delivery.
Thank you,
Lauryn at Customer Care.
7 days to change an order is a lie. Promotion will be removed.
We ordered a bed with a mattress and 2 side tables. We were then told after the purchase to go home and check the measurements. We then found the measurements did not work. We returned to store to change the bedframe so that it could fit. However, soon as changing the bedframe on our order our promotions were removed. Even though I was choosing a cheaper headboard and cheaper mattress and changing the side table colours I would end up having to spend more money than originally as promotions had been removed. So even though they say you have 7 days to adjust you don’t if it includes any promotions as they will all be removed. We had to cancel the whole order very disappointed.
5 septembre 2025
Avis spontané
Réponse de Bensons For Beds - Harlow672
We regret that your order change led to losing promotions and increased costs, resulting in cancellation. We appreciate your feedback and will review our policies to prevent similar issues.
Thank you, Megan at Customer Care
Terrible company
Please, please don’t be tempted to buy from this company. There is no customer protection really just exchange with huge deductions. Just make sure you reed terms and conditions before you sign. I paid over
£ 2000 for mattress that sagged after two nights sleep. I lost just under £500 on exchange. Horrific customer service!!
22 août 2025
Avis spontané
Réponse de Bensons For Beds - Harlow672
We regret that the mattress sagged and the exchange process was unsatisfactory. We appreciate you bringing this to our attention. As there are no order details attached to this review, please reach out to us directly if you do need any further support: https://www.bensonsforbeds.co.uk/contact-us/
Thank you,
Megan at Customer Care
Extremely helpful staff and a great…
Extremely helpful staff and a great range of choice. Delivery sorted
19 août 2025
Réponse de Bensons For Beds - Harlow672
We're glad you found our staff helpful and enjoyed the selection! It's great to hear the delivery was arranged to your satisfaction. Thank you, Megan at Customer care
3 stars given as silly asking for a…
3 stars given as silly asking for a review and keep sending reminders when we’ve got a 4 week wait to get the product. Only then can a proper review be given.
6 août 2025
Réponse de Bensons For Beds - Harlow672
Thank you for your feedback. We apologize for any inconvenience caused by our review reminders. We understand your frustration with the wait time and we assure you that your complete satisfaction is our top priority. Thank you for your feedback, Megan at Customer Care
I found the mattress best for me at Bensons
There was always someone on hand checking if we were ok or needed help but they weren't pushy. Very helpful and knowledgeable and let us take as long as we needed to try different mattresses and answered our questions. It is quite hard to choose what you hope is the right mattress for you and within your budget but the staff at Bensons, Harlow made this a very good experience. Thank you
26 juillet 2025
Avis spontané
Réponse de Bensons For Beds - Harlow672
Thank you so much for your kind words! We strive to provide exceptional customer service and are thrilled that you had a positive experience at our store. We hope you love your new mattress and look forward to seeing you again in the future. Sweet dreams! Megan at Customer Care🛏️😊
Very helpful friendly staff
Very helpful, knowledgeable and friendly staff even close to closing time and with a broken foot!
25 juillet 2025
Avis spontané
Réponse de Bensons For Beds - Harlow672
Thank you for your kind words! Our team is committed to providing excellent service no matter the circumstances. We appreciate your business and hope to see you again soon, Megan at Customer Care
Réponse de Bensons For Beds - Harlow672
Thank you for your kind words! Our team takes pride in providing knowledgeable and helpful service to our valued customers. We are thrilled to have met your expectations and look forward to seeing you again soon, Megan at Customer Care
Very professionnel
Very professionnel, took time to explain to us all the details and was very accommodating re delivery dates ( we wanted to have it delivered after the room had been decorated). A great experience in the shop and same prices as on the net. Let's see what the delivery is like ..
21 juillet 2025
Réponse de Bensons For Beds - Harlow672
Thank you for your great review! We pride ourselves on providing professional service and accommodating our customers' needs. We're glad you had a great experience in our shop and rest assured, our delivery is just as reliable. We can't wait for you to receive your order, Megan at Customer Care
Extremely helpful and knowledgeable…
Extremely helpful and knowledgeable advice without the nirmal sales pressure.
8 juillet 2025
Réponse de Bensons For Beds - Harlow672
Thank you for your glowing review! At our business, we prioritise providing valuable and informative advice without any pressure to make a sale. We're glad you had a positive experience with us, Megan at Customer Care
Réponse de Bensons For Beds - Harlow672
We are delighted to hear our assistance was helpful! Providing outstanding service to our customers is our top priority. Thank you for choosing us, Megan at Customer Care
Everything about ordering my mattress
Everything about ordering my mattress, to getting it delivered was 10/10 thank you Bensons
30 juin 2025
Réponse de Bensons For Beds - Harlow672
Thank you for choosing Bensons and for your glowing review! We are thrilled to hear that your experience with ordering and delivery was a perfect 10. Wishing you many nights of restful sleep on your new mattress, Megan at Customer Care
Helpful staff. Good choice of beds
The assistant, Madison, was really helpful. If she needed information the other members of staff were there to help. All in all, my parents were able to find what they were looking for.
14 juin 2025
Avis spontané
Réponse de Bensons For Beds - Harlow672
We're happy to hear that the assistant was helpful and that our team supported your parents in finding what they needed. We appreciate you taking the time to share your positive experience, Megan at Customer Care
Big up to Harlow672
After having quite a fraught experience with Customer Services (2/06/35) over a delivery date change I decided to contact the Harlow branch to see if they could help me.
I spoke to a lovely young lady called Holly who just by offering to send an email made me feel so much better.
From that I received an email from the young lady (Jess) who I placed the original order with informing me she would try and expedite my delivery date.
Later that day Holly from Harlow phoned to see if I had any update which I thought was very good Customer care.
This morning (03/06/25) a lovely young man from BfB Harlow called Jayden rang to tell me they had manged to get an early delivery .. Yay 👏🏼👏🏼
I'm so impressed with Harlow672 especially the customer care and attention I received from Holly and Jayden ... honestly grateful to them
3 juin 2025
Avis spontané
Réponse de Bensons For Beds - Harlow672
We're happy to hear that the team at Harlow was able to help resolve the issues you experienced. We appreciate you taking the time to share your experience and we're grateful for your positive feedback. Thank you, Megan at Customer Care
Great staff …
Holly who served us was so professional helpful and pleasant. When holly wasn’t there the staff would always try and help out.
Not in your face sales stuff and genuine
29 mai 2025
Réponse de Bensons For Beds - Harlow672
We appreciate you sharing your positive experience with us Debbie! We're happy to hear that our team was helpful and pleasant, providing genuine assistance. Thank you for your feedback, Megan at Customer Care
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