From contact with the store to going in and choosing a new mattress and delivery everything was exceptional the staff were all very friendly and informative nothing was too much trouble would definite... Voir plus
Établissement
Changer d'établissementUnit 10b St Andrews Quay Retail Park, HU3 4SA Hull, North Humberside, GB
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Lisez les avis des autres
Staff were very friendly, helpful and knowledgeable, they talked us through all the different options and let us try out loads of beds. They were not pushy at all they just left us to keep trying the... Voir plus
L'entreprise a répondu
From start to finish a great experience. Tom in the Hull branch listened carefully to what we wanted gave us great unhurried advice. We did not feel pressured and came away feeling valued. We came awa... Voir plus
L'entreprise a répondu
Delivery and old matress removal not as described but charged £60 and £49 for the "service". Old matress was not wrapped for removal just thrown in the back of the van. All protective material not rem... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Hull678
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 10b St Andrews Quay Retail Park, HU3 4SA, Hull, North Humberside, Royaume-Uni
- 1482219147
4,9
Excellent
596 avis
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Fantastic service at Bensons for beds Hull…
I was greeted by Steve when I entered the store in a friendly and helpful way. He took the time to do the sleep assessment with me and then showed me suitable options. He did not make me feel under pressure in anyway to make a purchase and respected I needed time to go for a walk to think about options before I returned to the store later that day to try the bed/mattress again and then place my order. He answered all my questions thoroughly, was extremely patient and helpful. Thank you!
12 novembre 2025
Réponse de Bensons For Beds - Hull678
We're happy to hear that you were greeted in a friendly and helpful way and that you felt supported during the sleep assessment. We appreciate that you felt no pressure to make a purchase, and that all your questions were thoroughly answered. Thank you,
Megan at Customer Care
Great Staff
Steve was great, explained everything as we went along. We didn't feel like we were being rushed or pressured at all.
14 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Hull678
Thank you for sharing your experience. We’re delighted to hear that Steve provided clear explanations and made the process comfortable without any pressure. 💜 Thank you for your positive review – Lauryn at Customer Care.
Excellent service and delivery
Excellent service and delivery
Speedy and friendly delivery by Simon Walker and Lewis Porter
13 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Hull678
We're happy to hear that you received excellent service and delivery! We appreciate your positive feedback regarding the speedy and friendly delivery.
Until next time, take care,
Megan at Customer Care!
Staff very helpful,gave lots of advice…
Staff very helpful,gave lots of advice .went through forms very efficiently and offered all extras. Very pleasant .
Lots of choice and good quality beds and great prices
Daughter going to visit Bensons soon .
31 octobre 2025
Réponse de Bensons For Beds - Hull678
Thank you for sharing such wonderful feedback! We’re delighted to hear our team provided helpful advice, handled everything efficiently, and offered plenty of choices at great prices. It’s fantastic that your daughter plans to visit us soon – we look forward to welcoming her! 💜
Thank you for your positive review John – Lauryn at Customer Care
Very relaxed experience no pressure…
Very relaxed experience no pressure sales. Just advice when asked.
4 novembre 2025
Réponse de Bensons For Beds - Hull678
We’re so happy to hear you had a relaxed experience with no pressure – just helpful advice when needed! That’s exactly the kind of shopping environment we aim to create for our customers.
Thank you for your positive review Christopher – Lauryn at Customer Care 💜
Great Service
Helps you to chose the right bed without pressure and will give you time to check beds out. Good to deal with
28 octobre 2025
Réponse de Bensons For Beds - Hull678
We're happy to hear that you felt comfortable choosing a bed and had a positive experience. Thank you for your feedback; we appreciate your business!
Megan at Customer Care
Took over 8 weeks for our wardrobes to…
Took over 8 weeks for our wardrobes to arrive only for there to be missing parts another 8 weeks later we are still waiting for them to be finished we paid cash upfront aswell and still no doors on our wardrobes they also ripped the wallpaper I'd just put up the week before sick and tired of been fobbed off with lies and excuses do not use this cowboy outfit 😡
20 juillet 2025
Avis spontané
Réponse de Bensons For Beds - Hull678
We're truly sorry for the delays and the inconvenience you've faced — especially given the impact it's had on your home and the trust you've placed in us.
We understand how frustrating it must be to wait so long for your wardrobes to be completed, and we sincerely apologise for the missing parts and the damage caused during installation.
If there’s anything further we can do to support you or ensure the wardrobes are completed to your satisfaction, please don’t hesitate to get in touch — we’re here to help: https://www.bensonsforbeds.co.uk/contact-us/
Kind regards,
Megan
Customer Care Specialist
Réponse de Bensons For Beds - Hull678
We appreciate your positive feedback regarding the mattress, delivery, and customer service! We are happy you had an amazing experience,
Megan at Customer Care
Great experience the staff were…
Great experience the staff were friendly helpful and very knowledgeable
22 octobre 2025
Réponse de Bensons For Beds - Hull678
Thank you so much for your kind words! We're so pleased to hear you had a great experience and that our team was friendly, helpful, and knowledgeable.
Thank you for an amazing review Angie– Lauryn at Customer Care 💜
Superior Service
From buying to delivery the service was excellent. Communication was superb as was the product.
3 octobre 2025
Réponse de Bensons For Beds - Hull678
We appreciate you sharing your feedback! We're so glad to hear that you had an excellent experience with our service and product, from purchase to delivery, and that our communication was superb.
Please feel free to recommend us to friends and family!
Megan at Customer Care
Thankyou to Letty & the team
Choosing a bed and mattress is never an easy job but Letty & the team at Bensons Hull really helped make the process effortless.
Knowledge of the mattresses, bed bases and the fabric choices made our choice so much easier.
Really looking forward to it being delivered.
Thank you
11 octobre 2025
Réponse de Bensons For Beds - Hull678
We're happy to hear that the team made choosing your new bed and mattress effortless. It's great to know their knowledge of the products and choices made the decision easier for you. We appreciate your positive feedback and hope you enjoy your new purchase! Thank you for your review – Lauryn at Customer Care 💜
Excellent staff
6 octobre 2025
Avis spontané
Réponse de Bensons For Beds - Hull678
Thank you! We’re thrilled to hear you had a great experience with our staff.
Best Wishes,
Megan
Bensons for Beds Customer Care
Tom was extremely professional and…
Tom was extremely professional and knowledgeable in helping us find the right type of bed and mattress for us.
Easy transaction with no pressure at all.
7 octobre 2025
Réponse de Bensons For Beds - Hull678
Thank you for your kind feedback Simon! We’re delighted to hear that Tom provided professional, knowledgeable, and pressure-free service to help you find the perfect bed and mattress.
We hope you’re enjoying your new purchase!
Best regards,
Megan at Customer Care
Very poor customer service and defective products
We ordered a wardrobe for our front bedroom early July 2025. When they came to fit it on Monday 29th September 2025 it was missing 2 shelves and 2 door runners and a handle as well as having a twisted front panel and big chip out of the top of the drawer. They took the front doors away as we had no where to store them and were told it would be a further 4 to 6 weeks t get the missing and replace the damaged parts. We called customer service and they were very unhelpful almost dismissive. We were promised a call back yet nothing so we call again 3 days later to be told nothing they could do nor were they willing to try. We asked for a manager to be told we would again be called back....nothing from them at all no call no email. High handed dismissive and poor service for a £2000 wardrobe, I wouldn't shop with them again if it was free and I would advise others to avoid and use a reputable company instead that truly cares.
Update.....after 2 more calls we have to wait a further 6 weeks for the parts.....we are at the back of the queue to get the missing parts manufactured and sent. Total lack of customer service and customer satisfaction is none existant.....oh I can have the delivery charge refunded...oh goody well done Bensons! Again avoid at all costs dont spend your money with them they are happy to disappoint and then tell you that is the way it is.
6 octobre 2025
Avis spontané
Réponse de Bensons For Beds - Hull678
I'm very sorry for the issues with your wardrobe order and the poor service you've received — it’s not the experience we want for any of our customers.
We’ve tried to contact you and will try again today to discuss the next steps. We’d really like the chance to put this right and ensure your missing and damaged parts are resolved as quickly as possible.
Thanks again for your patience, and I do apologise for the frustration this has caused.
Megan at Customer Care
We purchased an ottoman which was…
We purchased an ottoman which was delivered promptly. My only quibble is that a “one size fits all” delivery charge seems unreasonable for large but inexpensive articles
1 octobre 2025
Réponse de Bensons For Beds - Hull678
Thank you for your feedback and for choosing us. We appreciate your point about delivery charges and will take it into consideration to improve our service.
Take care,
Megan at Customer Care
We were given plenty of time and help…
We were given plenty of time and help to get the product we wanted. Very helpful staff and like I said, was not rushed at all in making a decision. Quality advice and service.
25 septembre 2025
Réponse de Bensons For Beds - Hull678
We really appreciate your thoughtful review! Taking the time to make the right choice is important, and we’re so glad our team could be there to help without rushing. Enjoy your new purchase!
Take care,
Megan at Customer Care✨
100% satisfied with the service and delivery.
100% satisfied with the service and delivery.
I would recommend Bensons to my friends and family.
19 septembre 2025
Avis spontané
Réponse de Bensons For Beds - Hull678
We're so happy to hear that you were completely satisfied with our service and delivery! We appreciate you recommending us to your friends and family.
Thank you,
Lauryn at Customer Care.
Salesman (Tom) was very polite
Salesman (Tom) was very polite, knowledgeable and very helpful. The choice of mattress took some time and he never once made us feel rushed. We did not order on the first visit and there was no "hard sell`' which we found refreshing. Needless to say we returned to complete the order and even bought further items.
15 septembre 2025
Réponse de Bensons For Beds - Hull678
We're happy to hear that our sales associate was polite, knowledgeable, and helpful, and that you felt no pressure during your mattress selection. We appreciate you returning to complete your order and for purchasing additional items.
Thank you,
Lauryn at Customer Care.
Reece and Colin were absolutely…
Reece and Colin were absolutely brilliant, communication was excellent and so was the service when they arrived. Bed put together, and wardrobe put in the room that I asked them to. Really polite and friendly, left no mess behind either. Thanks guys!
15 septembre 2025
Avis spontané
Réponse de Bensons For Beds - Hull678
We're happy to hear that you received excellent communication and service. It's great to know the delivery team were polite, friendly and left no mess. Thanks for your positive feedback!
Thank you,
Lauryn at Customer Care.
Good quality bed at a great price
Good quality bed at a great price, sold to us by Letty, a helpful and informative staff member.
13 septembre 2025
Réponse de Bensons For Beds - Hull678
Thank you for your kind words! We are thrilled to hear that you had a positive experience at our store, especially with Letty's assistance. Enjoy your new bed!
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