I’m very happy with my experience at Bensons for Beds. The great offers and discounts made it much easier for us to choose and buy a new bed. The staff were very friendly and helpful, especially Mr Ad... Voir plus
Établissement
Changer d'établissementUnit 2 And 3, Burlington Road, KT3 4LU New Malden, London, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The service was first class from a very helpful salesperson in the store to the very professional delivery people. We were informed on the day what time they would arrive and how far away they were.... Voir plus
The shop manager was very knowledgeable, gave us great advice and allowed us to try as many beds as we liked. He did not hurry us and listened to our comments and advised us accordingly. We would use... Voir plus
L'entreprise a répondu
Very helpful staff not pushed into buying but helped us decide which bed to buy with his great knowledge A smashing delivery team very polite and put the bed together for us many thanks
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - New Malden
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 2 And 3, Burlington Road, KT3 4LU, New Malden, London, Royaume-Uni
4,6
Excellent
123 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Bensons For Beds - New Malden
We're very glad you had a great experience. Thank you for sharing your positive feedback with us.
Take care,
Megan at Customer Care
Réponse de Bensons For Beds - New Malden
We're happy to hear that you found our team knowledgeable and kind. We appreciate your positive feedback and thank you for sharing! Take care, Megan at Customer Care
Good choice of quality beds and…
Good choice of quality beds and mattresses and good service.
29 juillet 2025
Réponse de Bensons For Beds - New Malden
Thank you for your positive review! We take pride in providing our customers with high-quality beds and mattresses, and we are happy that our service met your expectations. We look forward to seeing you again in the future, Megan at Customer Care
Very good syed the sales man
19 juillet 2025
Réponse de Bensons For Beds - New Malden
Thank you for the positive review! Syed is an excellent salesperson and we are glad he provided great service. We hope to see you again soon, Megan at Customer Care
Good Customer service and price
Good customer service, reasonable price for mattresses and deliver on time right to the beds.
3 juin 2025
Réponse de Bensons For Beds - New Malden
Thank you for your feedback! We are thrilled to hear that you had a positive experience with our customer service and delivery process. We strive to provide quality products at reasonable prices, and we are grateful for your trust in us. Sleep well on your new mattress, Megan at Customer Care
Réponse de Bensons For Beds - New Malden
Thank you for your kind words! Our staff takes pride in providing exceptional service and we are thrilled to hear that you were pleased with their knowledge and friendliness. We look forward to welcoming you back again soon, Megan at Customer Care
Réponse de Bensons For Beds - New Malden
Thank you so much for your kind words! We're thrilled that you had a great experience with Addy. It's always our goal to provide exceptional service to our customers. Thank you for choosing us,
Megan at Customer Care
Great team, service and variety
I had an amazing experience at the New Malden branch last week. Despite coming to the store only 20 minutes before closing Syed and his team were very welcoming. They didn’t rush me at any point and so I was able to choose a mattress that I wanted to purchase. Thank you for being patient, caring, and understanding. I would really recommend this branch.
2 juin 2025
Avis spontané
Réponse de Bensons For Beds - New Malden
We're happy to hear that you had an amazing experience at our branch. We appreciate you mentioning how welcoming our team was and that they provided you with the time needed to choose a mattress. Thank you for recommending us, Megan at Customer Care
New maldan Benson for beds
I visited bensons for beds at New Malden. I was quickly approached by a team member. I was looking for a bed and mattress and headboard. The staff guided me and helped me a lot. I also was told. Take your time. I ended up buying a bed and mattress and headboard. Plus there was a good offer going on two free pillows + a discount. I was pleased with the sale
I would recommend anybody to go to Benson's for beds and have a look for yourself. Sometimes it's better to actually go into store and feel the mattress I hope this helps. Anybody looking for a bed
13 mai 2025
Réponse de Bensons For Beds - New Malden
Thank you for your glowing review! We are thrilled to hear that you had a positive experience at our New Malden store and were able to find the perfect bed, mattress, and headboard. We always strive to provide exceptional service to our customers and are glad our team members were able to guide and assist you. Don't forget to enjoy your two free pillows and discount - happy sleeping!
Réponse de Bensons For Beds - New Malden
Thank you for your kind words! We strive to provide a great shopping experience with a variety of products, knowledgeable team members, and competitive prices. We appreciate your support!
Sleep well, Team Bensons💜
Great service from the sales attendant
Great service from the sales attendant. Good variety of bed choices and price options too
4 mai 2025
Réponse de Bensons For Beds - New Malden
Thrilled to hear you had a great experience with our sales expert and found a perfect bed at a reasonable price! We strive to provide top-notch service and quality options for our customers. Thank you for choosing us!
Sleep well,
Team Bensons💜
Went in looking for a mattress
Went in looking for a mattress, ended up with a mattress, duvet and pillow for a super price. Thanks to the very helpful, friendly and knowledgeable Nabil, who talked me through many products. Very pleased with my purchases. Looking forward to my delivery and hopefully a new and improved sleeping experience.
30 avril 2025
Réponse de Bensons For Beds - New Malden
Thank you for choosing us for your bedding needs! We are thrilled to hear that you had a great experience with our team, especially Nabil. We hope our products bring you a comfortable and peaceful sleep. Thank you for your review and we look forward to serving you again in the future!
Sleep well,
Team Bensons💜
Réponse de Bensons For Beds - New Malden
Thank you for the positive feedback! We're thrilled to hear you had a great experience with Monika's professional and quick service. We hope to see you again soon! 😊
Sleep well,
Team Bensons💜
Excellent sales experience
I was helped by Addy in New the New Malden branch. He was very professional, personable and knowledgeable and I didn’t feel rushed. I was considering buying another mattress and he recommended before I did I tried several others and he explained the pros and cons of each of them. This helped me choose the one I purchased which I hope will live up to the quality promised. He explained the 40 night guarantee in the event it isn’t right for me I can exchange for a different mattress.
22 avril 2025
Avis spontané
Réponse de Bensons For Beds - New Malden
Thank you for your kind words. We're glad you had a great experience at our New Malden branch with Addy. We hope you enjoy your new purchase and take advantage of our 40 night guarantee if needed. Sleep well, Team Bensons💜
Réponse de Bensons For Beds - New Malden
Thank you for your kind words and positive feedback! We strive to provide a seamless ordering and delivery experience for all our customers. We appreciate your support! Sleep well, Team Bensons💜
5 star service from Monika and Nabil
Monika and Nabil were so helpful and knowledgable. They both helped us choose our dream bed for our new home. Thank you both. One disadvantage, this store doesn't accept cash....
20 avril 2025
Réponse de Bensons For Beds - New Malden
Thank you for choosing our store for your new bed! We're thrilled that Monika and Nabil were able to provide such great assistance. We apologise for the inconvenience regarding our payment policy, but we hope you love your dream bed! Sleep well, Team Bensons💜
This is the second time l've been to…
This is the second time l've been to Bensons for bed branch in New Malden. I have been served by the same lady, I believe she is the manager. She has immense customer service skills. Very Friendly, helpful and polite.
15 avril 2025
Réponse de Bensons For Beds - New Malden
"Thank you for your continuous support and kind words! We are privileged to have such a great manager who goes above and beyond for our customers. We can't wait to see you at Bensons for bed again!"
So very happy with the products and…
So very happy with the products and services. Will absolutely recommend this company to others and definitely will buy again.
10 avril 2025
Avis spontané
Réponse de Bensons For Beds - New Malden
Thank you for your kind words! We're thrilled to hear you've had a positive experience with our products and services. We look forward to serving you again and appreciate any recommendations to others. #satisfiedcustomer #thankyou
BENSONS FOR BEDS
BENSONS FOR BEDS - communication is shocking no one talks to each other or communicates via the Internet. I was told by customers services to go to my local store which now isn't local due to my local branch closing down. I drove an hr away for the manager to say he couldn't do anything on the system as it was locked by head office as i needed a replacement bed base due to this breaking now for the 2nd time. This had been going on since January and we are now in April. The branch couldn't get hold of head office at the time of me being in store so he said he would keep trying. Eventually head office released something on the system for them to go ahead and change the bed base and booking a delivery date. 2 days before delivery I was then called by someone else from the store to say it wasn't being delivered then as the manager of the store did not sort out payment as it was a straight swap so again I then had to wait another 3 weeks for the delivery
15 janvier 2025
Avis spontané
Réponse de Bensons For Beds - New Malden
We apologise for the inconvenience you have experienced. Our team is working diligently to improve communication across all channels to better assist our customers. We appreciate your patience and understanding.
There are a wide variety of beds and…
There are a wide variety of beds and mattresses, which you can try on. The staff Linda was very kind and patient in placing the order. We purchased 2 ottoman bed frames and two mattresses from here.
4 avril 2025
Avis spontané
Réponse de Bensons For Beds - New Malden
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with our team member Linda and that you found the perfect beds and mattresses at our store. We appreciate your business and hope you enjoy your new ottoman bed frames and mattresses.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.