Bensons For Beds - Northampton725 Avis 

Left alone but when needed assistance it was there and not pushy

great service, quality beds, at good price. process to order was simple.

Around 20th September I bought a bed to be delivered 20th of October. The delivery date was already changed to 6th November, 20th November, 6th December, 10th December and today it is changed to 7th January. Looks as a bad joke taking into account that I needed the bed urgently already in September. The people working in Northampton shop just don’t care or at least they are are not helpful. They can’t offer any solution. I am very disappointed.

Simon, the salesperson in the Northampton branch couldn't have been more helpful. He was very knowledgeable about the specifications of beds and mattresses which made our decision making that much more easier.

my experience purchasing a mattress with Simon at the Northampton branch was exceptional, he was kind, patient, and extremely helpful in choosing the correct product for me, above all else he was not pushy for the sale which I was grateful for, my experience was excellent, much appreciated,Simon

Simon was very helpful . Very good at his job.

The manger at northampton was amazing and very helpful. He went truly out of his way to help me when he didn't need to and becuase of that I was granted an amazing bed. Thank you so much for helping me with the BACS nunber truly grateful.

Benson for bed is good quality and there service is very good

The person helping us was very knowledgeable and gave us a lot of information but didn't pressure us into a sale. He also advised about delivery times and helped us to ensure we had thought of everything.

The salesperson was helpful and informative in store. This made it easier to reach a decision on eventual purchase.

Went to store to look at Tempur mattress. Was advised on the firmness needed due to medical condition. Signed up for finance and payed large deposit. Told about 40 night guarantee however was not told about the 10% fee if need to be changed. Delivery date was changed via email! Mattress arrived could not fault the delivery guys. Mattress does not feel anything like the stores ours is like sleeping on concrete! Logged a call with customer services after 3 days to be told give it 2 weeks which we did. Visited store to raise our concerns after 2 weeks to then be informed about the 10% fee if changed. When challenged this I was told it must be a training error! Manager also advised you should give a mattress 8 weeks however the guarantee is for 40 nights!!!Engineer has been out however still waiting for customer services to do a final check which I was told they were doing 2 weeks ago to receive a phone call asking what's is wrong. Checks still needs to be submitted!! I seem to be chasing customer services. It's now been 6 weeks of not being able to sleep in my own bed alongside my husband with no knowledge of when this will be fixed. Medical condition has been made worse. Mattress is a lot harder than in-store even the engineer agreed he had not felt a Tempur as hard as the one we have received. To top it off to change the mattress it will cost me another 250 plus delivery fee!!! What a joke never buy from Benson's again!

Service was excellent and Simon was very professional, helpful and accommodating. He was very efficient in providing us with an updated order after we have made changes a day after placing the original order.

Good customer care,the bed is exceptional

Great sales assistant

Retail assistant was very helpful.
Had a lot of knowledge and information
Extremely kind and went above and beyond.

Good range of beds to view and helpful sales assistant. Some useful options if needed and easy purchase process.

The store member was helpful and understood what I needed when I was buying my bed.

The person I dealt with was helpful, informative and offered constructive advice