Sleep Pro system was a helpful start point to clarify firmness preferences. Assistant was knowledgeable and helpful in moving from that to a range of possible options. Good selection to choose from an... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 6 Sprowston Retail Park, Salhouse Road, NR7 9AZ Norwich, Norfolk, GB
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No Presure Sales , But we knew what we wanted and was shown the correct products we wanted to buy and we did. Great Money off Deals. Which was a lovely surprise. Excellent Experience.
We explained exactly what we wanted/needed to the person selling. She listened carefully and showed us 3 different possibilities. Once we had chosen, she was knowledgeable about the product and the bu... Voir plus
L'entreprise a répondu
Store staff were helpful and friendly and explained what was going to happen with delivery. Communication was good, given a 2 hour time slot and phone call 30 minutes prior to delivery. The only iss... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Norwich148
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 6 Sprowston Retail Park, Salhouse Road, NR7 9AZ, Norwich, Norfolk, Royaume-Uni
- 1603419702
4,6
Excellent
439 avis
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No Presure Sales
No Presure Sales , But we knew what we wanted and was shown the correct products we wanted to buy and we did. Great Money off Deals. Which was a lovely surprise. Excellent Experience.
29 juillet 2026
Avis spontané
It was perfect
It was perfect, there was nothing else that they could do to make it more Pleasurable.
27 juillet 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Réponse de Bensons For Beds - Norwich148
We are so pleased to hear that you had a great experience and found our reception to be great. We truly appreciate your kind words!
We hope to continue providing you with excellent service in the future.
Sleep Pro system was useful
Sleep Pro system was a helpful start point to clarify firmness preferences. Assistant was knowledgeable and helpful in moving from that to a range of possible options. Good selection to choose from and delivery time is surprisingly quick.
22 juillet 2026
Réponse de Bensons For Beds - Norwich148
Thank you for your fantastic review! We're delighted to hear that the SleepPro system helped you identify your firmness preferences and provided a useful starting point in your search for the perfect mattress. We really appreciate your feedback and thank you for choosing Bensons for Beds. We hope you enjoy many comfortable and restful nights on your new mattress! 😊
Excellent customer service by Judy
Excellent customer service by Judy. I bought an extra item which was not on my list.
14 juillet 2026
Réponse de Bensons For Beds - Norwich148
We're so happy to hear about your excellent experience with our team! We appreciate you sharing your positive feedback.
Great products at a very good price.
8 juillet 2026
Réponse de Bensons For Beds - Norwich148
We're so pleased to hear you're happy with both our products and the pricing! Thank you for your wonderful feedback.
Mattress ordered on 05/05/2026 and…
Mattress ordered on 05/05/2026 and wasn’t delivered till 10/07/2026. Over 2months to deliver a mattress!!! When we ordered we were told it’s a 2 week wait. It was meant to be delivered on 12/06 I took a day off work to be home for the delivery and I received a message and hour before it was supposed to be delivered to say it’s not coming. Now delivery date was a month later!!!!
Won’t be using them again
10 juillet 2026
Réponse de Bensons For Beds - Norwich148
We are truly sorry to hear about the significant delay in your mattress delivery and the inconvenience this caused, especially after taking time off work. This is certainly not the experience we want for our customers, and we understand your frustration with the extended wait and the last-minute cancellation. Your feedback is important, and we will review what happened to prevent similar situations in the future.
Good service
Wide choice of products
Attentive and knowledgeable sales assistant without pressure selling
9 juillet 2026
Réponse de Bensons For Beds - Norwich148
We're delighted to hear that you appreciated our wide choice of products and found our sales assistant attentive and knowledgeable without any pressure. Thank you for sharing your positive experience!
Miss sold
We brought an experience mattress 2hich we had tested in 2 different stores
What we receivedd was nothing like 2hat we tested so went through there process,total waste of time, so we asked to swop our brand new mattress with there show room one and we would be happy but again they said no.
So we've been suck with a shit mattress that we can't afford to change I now sleep on the sofa as it gives me to much pain and my wife now suffers with back pain from it
The worst of it all is there own sale staff at 2 different stores said it wasn't what we had ordered (quality wise) but there expert said it was and his testing process consisted of him bouncing on it
4 juillet 2026
Avis spontané
Réponse de Bensons For Beds - Norwich148
Thank you for taking the time to leave your feedback. We're very sorry to hear about your experience and the disappointment caused by your mattress purchase. . As with many newly manufactured mattresses, there can be an initial settling-in period while the fillings and comfort layers adjust through regular use. We have requested your order details via this review so we can assess this further.
Thank you.
Store staff were helpful and friendly…
Store staff were helpful and friendly and explained what was going to happen with delivery. Communication was good, given a 2 hour time slot and phone call 30 minutes prior to delivery.
The only issue was staff in the store told us that if we unpacked the sofa bed upon delivery the delivery staff would take the packaging but upon delivery they said that this only happens with beds.
25 juin 2026
Réponse de Bensons For Beds - Norwich148
We appreciate your feedback and are glad to hear about the positive aspects of your delivery experience. We are sorry for the confusion regarding packaging removal
Team Bensons
new bed
went in to look at beds and came out having brought one!!!! Staff(Sinead and Tina) were good and knowledge was excellent. Choice of beds was wide and was able to try different set-ups.
20 juin 2026
Réponse de Bensons For Beds - Norwich148
We're so pleased you found our team knowledgeable and that our wide choice of beds allowed you to find the perfect one! We appreciate your kind words.
Team Bensons
Réponse de Bensons For Beds - Norwich148
We're so pleased you received good service and prompt delivery. Thank you!
Team Bensons
it all worked like clockwork
From sales thru CS and delivery it all worked like clockwork. Everyone I spoke to was polite, pleasant and helpful. Thank you Benson for Beds in Norwich.
10 juin 2026
Avis spontané
Réponse de Bensons For Beds - Norwich148
We're so pleased to hear everything worked like clockwork and our team was polite, pleasant, and helpful. Thank you for your kind words!
Team Bensons
The media beds themselves are great
The media beds themselves are great, unfortunately the care of the delivery guys to my house bad, the delivery guys themselves were very nice and friendly, unfortunately all of my walls up my stairs and in my 2 bedrooms have been trashed, I need them all repainted, also for some reason they didn’t unpack the 4 bedside cabinets and assemble them, they said they would leave that to me as they didn’t know where I wanted them, “bedside cabinets” the clue is in the title!!
11 juin 2026
Réponse de Bensons For Beds - Norwich148
Thank you for your feedback, and we’re very sorry to hear about the damage caused in your home during delivery. We have contacted you today to get this sorted for you.
Thank you for bringing this to our attention, and again, we’re very sorry for the inconvenience caused.
Can't find fault
Didn't feel pressured in store. Knowledgeable and understanding staff listened and guided.
Delivery was painless. Well, for me, as they did everything. Can't fault Bensons staff or service.
13 juin 2026
Réponse de Bensons For Beds - Norwich148
We're so pleased you felt no pressure in-store and that our knowledgeable team provided excellent guidance. We're glad delivery was painless!
Team Bensons
Staff were friendly but once we bought…
Staff were friendly but once we bought beds I checked my receipt which they put into the box with bedcare kit, didn’t think to check until I got bed delivered and used kit then discovered they had added bed guard cover without even asking me so just be aware and check receipt will not be shopping here again, I’d of probably took cover out but to add it on without asking. Especially after just spending over £3000 with them
14 avril 2026
Avis spontané
Réponse de Bensons For Beds - Norwich148
Thank you for your feedback. We’re sorry to hear about your experience and apologise for any items being added to your order without this being clearly discussed at the point of sale. This is not the standard we expect, and your comments will be taken on board and fed back to the relevant teams for review. Thank you for bringing this to our attention.
Judy was fantastic in the store
Judy was fantastic in the store. She was very helpful but not pushy.
Delivery was great and we love the mattress
5 juin 2026
Réponse de Bensons For Beds - Norwich148
We're so pleased our team provided excellent, non-pressured assistance. We're glad you love your new mattress! Thank you for your feedback.
Team Bensons
The lady who showed us around was very…
The lady who showed us around was very knowledgeable and helpful. I would like to thank Sinead for her help.
3 juin 2026
Avis spontané
Réponse de Bensons For Beds - Norwich148
We're so pleased you found our team member knowledgeable and helpful. Thank you for your kind feedback!
Team Bensons
Dalton bed frame and tempura mattress
Ordered a bed and new mattress, after initially trying to deliver the mattress without the bed which I confirmed would not be acceptable they very quickly added a new date and both were delivered on time and date as allocated. The delivery team, Terry and Carlos did a fab job and we're very considerate and courteous at the time
29 mai 2026
Avis spontané
Réponse de Bensons For Beds - Norwich148
We're glad to hear that your bed and mattress were delivered on time after the initial adjustment. It's wonderful that our delivery team was considerate and courteous!
Team Bensons.
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