Bensons For Beds - Oldham Avis 

Smooth transaction from start to finish. We knew what type of bed we were looking for, the staff member explained the differences between the beds and mattress and the different options. She was very knowledgeable and made the whole experience so easy. She is a credit to the company

Many Thanks

The Staff and service at your Elk Mill Store was outstanding 👏
Alice's help with my selection was VERY professional, which I very much appreciated.
I look forward to receiving my new bed next week on the 25th.
Thank you.

Very helpful and knowledgeable customer agent who also allowed us time to browse in peace but then available for questions and when ordering

Vey pleasant and helpful sales assistant

Really helpful and friendly staff, answered all our questions

The staff were very helpful and made it easy to buy the bed

From walking into the Elk Mill store my wife and I were greeted by Colin who asked us what we were interested in. We explained our 'wishlist' and he invited us to get a pillow and then directed us to the parts of the store that were displaying what might answer our needs. He also answered a few questions that slightly altered our perception of what we were looking for. Colin left us to try various mattresses but was always on hand to advise. We went into the store with the mindset that we were looking for a 'hybrid' mattress but, after testing several, we were eventually attracted to another Staples Artisan example (we currently have a Staples bought 8 years ago from Bensons). In summary Coilin was a real helping hand who made us feel relaxed (no pressure!!) and after we decided which model was right for us he went on to exolain the finance options available to us.
As mentioned above, we have previously shopped at Bensons and this latest experience demonstrated the ongoing commitment to Customer Care and Satisfaction that Bensons continues to maintain.

The staff were incredible. Very knowledgeable, very helpful and polite, engaging and friendly.

Delivery construction and care was good

Colin was great really helpful and explained everything definitely recommend x

Need trained staff who can do the receipts properly.
These days most of bed companies do free delivery but I had to pay a good amount of the money to have this service.

The staffs are very friendly and ready to help

Had a great experience in stores. Emma was fantastic, really friendly approachable, and not pushy at all. She made the whole process easy and enjoyable. Would deffo recommend!

Revised Review:

This review is not about the in-store customer service, but rather the overall experience and disappointment I've faced since May.

I was given two separate delivery dates. The first one was cancelled because, according to them, my bed set was given to another customer. I wasn’t even informed properly—the date just passed with no one showing up. I ended up wasting two days of annual leave waiting around for a delivery that never came.

Eventually, they gave me another date—in September. That’s an unacceptably long wait after all the delays and poor communication.

Frankly, I don’t trust this company anymore. They make promises they don’t keep, and there seems to be a rush to collect good reviews rather than provide reliable service. Customer service often gave conflicting or made-up information, and no one really seemed to know what was going on.

I would never buy from them again. It's better to deal with a company—big or small—that values customers and doesn’t let them down more than once. Cancelled my order but not waiting another 5 months

Very helpful staff, pleasant and attentive. Listened to what I wanted and advised on matteress.

Bought a mattress from Bensons and was very pleased with the experience. The salesman (Owen) was informative, patient, and helped me find the right option without any pressure. Great customer service throughout.

Great initial service in-store followed by a great delivery service.. very pleased and would highly recommend!

Thanks to Shannon for her advise. She knew what she was talking about and let us do our thing before we made our mind up.

I really like the product and the delivery team did a very good job.

Three mattresses and now left without one, the first delivered as a double not a king-size shop error, second one delivered correct size but stained looked like it had been used, third arrived in the same condition totally unacceptable and no one takes responsibility including customer service and no refund for delivery