Bensons For Beds - Reading Forbury496 Avis 

Excellent service in Reading store! Friendly staff, helpful advice and smooth buying experience. Highly recommend!!!

I went to find a double mattress for my daughter’s room. The store was spacious and had a good choice at wide range of prices. We were guided by a very helpful sales person. It was great that she could lie on some different mattresses to see what she really liked. Happy with the mattress we bought and the service we received was friendly, helpful and professional.

From purchase to delivery Benson kept us up to date .
Friendly delivery staff .
Very satisfied

Warm welcoming member of staff, knowledgeable about beds. Made ordering easy

Excellent service in store and the day of delivery

Experience and helpful staff. Product bought was excellent.

Very helpful
Answer any questions
Help take the decision
Very happy customer

Great communication drivers very pleasant and done a great job

We were looking for an ottoman bed for my brother, Nadeem approached us and was extremely friendly and helpful. We explained what we were looking for and he showed us the various options.
We then leisurely looked around until my brother found the bed he liked and Nadeem went through mattress options and pricing with us. His recommendations were spot on for what we wanted and well within our budget. Nadeem made the whole experience so easy and explained everything in great detail. He wasnt pushy which was important to us as my brother is autistic and finds these kind of interactions difficult and stressful. Nadeem made everything so straightforward and the whole experience was very relaxed, my brother came away feeling very happy with the bed he purchased. We would definitely recommend Benson for Beds

Mohammad was very helpful, he answered any questions I had whilst also giving me the space to try out the different mattresses available in my own time.

We purchased a mattress from Bensons for Beds in August 2023 and initially found it comfortable for the first 6 months to 1 year. However, within less than one- two years, it developed a noticeable dip and lost its support, making it very uncomfortable to sleep on.

We contacted Bensons under their guarantee, and they arranged for a technician from Emmiera Group to inspect the mattress on 22 September 2025. During the visit, the technician told my partner directly that the mattress was part of a bad batch and confirmed it was dipping, clearly acknowledging that there was a fault.

However, when we later received the official report, the written conclusion completely contradicted what was said in person. The report stated there was “no manufacturing fault”, even though it also confirmed that the mattress failed both the pressure test and the lay test, meaning it was unsupportive and unresponsive.

Bensons then refused to replace or repair the mattress, claiming it was due to “lack of care” because as they claimed it hadn’t been rotated even though we were never informed at the point of sale or afterwards that rotation was required to maintain the guarantee. This excuse feels unreasonable, especially when their own technician admitted verbally that the mattress was faulty.

Their communication since has been repetitive and dismissive, simply repeating that the report is “full and final” rather than addressing the inconsistencies. The only “solution” offered was to pay for an independent inspection at our own cost.

I’ve now escalated the matter to the Furniture & Home Improvement Ombudsman (FHIO) for an independent review. It’s disappointing that a well-known retailer would treat customers this way, especially when there’s clear evidence of product failure.

Overall, my experience with Bensons for Beds has been extremely poor. The aftercare and complaint handling have been unhelpful, inconsistent, and unfair. I would strongly advise anyone considering a purchase to read the small print carefully and be aware that their guarantee process may not be as supportive as expected.

Great service by Nadeem. Love the mattress I bought. in addition, thank you for recommending the hybrid pillows. Can not sleep on any other pillow anymore

Amazing customer service from Mohammed Arif. His patience and support was amazing and we did not feel pressured. He was able to explain the different types of beds and his guidance was exceptional.

Great service.
Very knowledgeable sales team
Nadeem answered all our questions and couldn’t be more helpful.

Good variety of mattress options at a discounted price. Helpful staff member ishtry gave all relevant information to make a decision.

I found that i was being stalked by the salesman. It was making me uncomfortable and wanting to leave the shop. My wife could see i agitated. I expect to walking to a shop and don't mind the salesman to ask if they can help, then leave the customer if they do not require any assistance. I found the salesman following me around the store as if I was going to steal a whole bed out of the store. Maybe you need to train your staff, it's not about getting the commission but selling an experience in your store. I would like to choose who serves me. The other thing is pushing products that say free and then charging me £150 and then saying I will through in a free bed cover.

The bed I bought is a amazing I said to the salesman I have a niggle in my back
Helped me choose the correct one with pillows thank you , also the chaps were
Good who delivered the bed aswell !

there was no time pressure to look around