Store Lady extremely Helpful and Patient. Let me try out All the Matteress' that I was interested in, until I finally decided on which one I wanted too order. I did take a Long time. Ordering the Matt... Voir plus
Établissement
Changer d'établissementWashford Drive, B98 0GZ Redditch, England, GB
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Really helpful lady called Julia in the store who really knew her products and was able to recommend beds based on what we were looking for. The bed came within 21 days of ordering. Also a special tha... Voir plus
Went to the showroom in redditch to look at ottoman beds and saw a guy named ben, was just looking at that time ,however went back couple of weeks later and saw the same chap. Ben was very helpful an... Voir plus
L'entreprise a répondu
I received excellent customer service. Julia was friendly, patient, and willing to go the extra mile. Plus the delivery people were extremely helpful.
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Redditch
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Washford Drive, B98 0GZ, Redditch, England, Royaume-Uni
4,7
Excellent
53 avis
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Helpful Staff
The shop assistant was very knowledgeable of the alternative products available. He was extremely helpful and helped us with our purchase
24 janvier 2026
Réponse de Bensons For Beds - Redditch
We're happy to hear the shop assistant's knowledge and assistance were helpful in your purchase. We appreciate you taking the time to share your positive experience!
Réponse de Bensons For Beds - Redditch
We’re delighted to hear you received great service during your visit. Thank you for your positive review – Lauryn at Customer Care 💜
The lady in store was very helpful and…
The lady in store was very helpful and knowledgeable and we are delighted with the mattress which we purchased.
Communication throughout the entire process was excellent.
Delivery team arrived spot on time and were very efficient and professional.
It took approximately 10 minutes to remove the old mattress and install the new one.
The entire process from purchase to completion was faultless.
9 janvier 2026
Réponse de Bensons For Beds - Redditch
Thank you for such a wonderful review Mr Wilson! We’re thrilled you’re delighted with your new mattress and that the entire process—from helpful in-store service to smooth, on-time delivery—was faultless. We’ll make sure your kind words reach the team,
Megan at Customer Care😊
Great customer service
From the minute we stepped in the store, we received a warm welcome from Julia. I was there to buy a sofa bed for my spare room. Julia showed me their range and helped me choose the right one for me. She was very helpful and made my shopping experience a memorable one. I would definitely recommend shopping at this store ☺️
30 novembre 2025
Réponse de Bensons For Beds - Redditch
We're happy to hear that you received a warm welcome and found the perfect sofa bed. We appreciate your positive feedback and are glad you enjoyed your shopping experience. Thank you for recommending our store!
I called today to ask if there were any Black Friday sales
I called today to ask if there were any Black Friday sales. The woman on the phone told me there was 25% off when you spend over £750. I then asked if that was the only offer available, and she replied, laughing, “ha well what more do you exactly want?”
Considering I was potentially about to spend a lot of money, I expected to be spoken to with basic decency — not laughed at or spoken to sarcastically. That experience alone has completely put me off. They’ve just lost a customer.
28 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Redditch
We appreciate you bringing this to our attention. We're sorry to hear that the phone interaction made you feel this way; it's not the standard we aim for. We'll review this internally to ensure better customer interactions in the future. Thanks for your feedback. - Team Bensons
Ben was really helpful didn't add…
Ben was really helpful didn't add pressure for me to purchase a mattress and the one that I brought (IGel) is one of the best ones that I have purchased. It was expensive but I have a dodgy back and the memory foams are just not cutting it. Would def recommend
24 novembre 2025
Réponse de Bensons For Beds - Redditch
We’re so pleased to hear Ben made your experience stress-free and helped you find the perfect mattress! The IGel is a fantastic choice, especially for extra comfort and support. Your recommendation means the world to us – thank you for sharing! 💜
Thank you for your positive review – Lauryn at Customer Care
Helpful Employee
The lady called Julia at the store in Redditch was friendly, so helpful and not pushy. She was very knowledgeable about all of the products.Because of her I bought a wardrobe online and then I went back in store to buy a bed and mattress.
13 novembre 2025
Réponse de Bensons For Beds - Redditch
Wow what an amazing review! We really appreciate the time taken to leave this feedback for us. You deserve nothing less than a great night’s sleep! Thank you, Anthea - Team Bensons
Help and support at the store by staff…
Help and support at the store by staff and advice given. Excellent price for item.
Delivery team contact excellent and timing of delivery and care to our property.
31 octobre 2025
Réponse de Bensons For Beds - Redditch
Thank you for your wonderful feedback! We’re delighted to hear our team provided helpful advice in-store and that you were happy with the excellent price. It’s great to know the delivery team kept you informed and handled everything with care – that’s exactly what we aim for! 💜
Thank you for your positive review – Lauryn at Customer Care
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