Bensons For Beds - Sheffield Archer Road179 Avis 

The whole experience from me choosing the bed and mattress to the delivery and assembly was smooth and prompt I would recommend Bensons

I visited the Sheffield Archer Road branch, Shelly was very helpful and informative. She listened to what I needed from the bed and made suggestions and things to consider. Bed/mattress buying is definitely an in store purchase. Looking forward to the delivery in a few weeks and will be back in the future!

Excellent service from start to finish and the bed is amazing sturdy strong and very good quality. I would definitely recommend them.

Friendly welcome and helpful advice from the staff meant our buying decision was easier - notified us of a special offer that was available too, so we saved some money as well. Win,win!

Very helpful and informative.

Chris went above and beyond to make sure we got the right mattress and bed base for our needs. Not too pushy just observed and gave advice when needed.

Went into the sheffield meadowhall retail park branch and was overwhelmed by the mattress options. Thankfully Mike was there to guide us along which mattress would suit our sleeping needs and helped us narrow it down to just the one choice. He was quick and informative when discussing payment options and additional extras that came with the purchase if we chose to have them. Overall great experience with Mike being a massive help.

Good customer interaction
Wide choice
Easy parking

Very helpful staff, very informative on choosing the right mattress

Excellent service. The salesperson was very helpful without being pushy. Smooth transaction and I was kept informed at every stage.
Due to my incompetence I couldn’t assemble the base when it arrived so I called the customer service who couldn’t have been more patient and helpful. Would definitely recommend

We were greeted by Rob who helped us decide on the type of firmness we needed for our mattress. Rob was very informative and answered all our questions. We didn’t feel pressured or rushed to make our purchase and felt we were given the space and time to make our decision.

The staff were very approachable, friendly and clearly knew what they were talking about. After our initial chat of what we were looking for we were left to look and try the range of beds, there was no pressure selling. Once we made the decision to order it took about 10 - 15 minutes to complete all the paper work and also get a delivery date. We are very pleased with the experience and would recommend this store.

Very polite and friendly. Knowledgeable. Gave me all the time to make my mind up. Not pushy.

Judith at the Drakehouse retail park store was a very knowledgeable lady who we found very helpful in making our decision to buy the correct mattress within our price range.

Nothing was to much trouble for the man that looked after me,he told me all about the bed that I had chosen,I was able to try the bed out,and tried a great pillow that I hadn't intended to buy.it was so comfy that I thought why not and bought that as well,I want to thank you for being so attentive.

The customer advisor was friendly, professional and knowledgeable. He gave us good advice and guided us through available options, enabling us to reach a satisfactory decision. Both he and your follow up systems for ordering and delivery were very efficient.

A month ago I was in the carpark outside Bensons For Beds on Archer Road. I'd just finished my lunch and had some crumbs left in my crisp packet. I sprinkled the crumbs on the floor for the crows that were in the area.
At that point an overweight, red faced, late middle aged man came directly towards me and shouted at me for what I had done.
He assumed I did it maliciously and with full knowledge of the issues the businesses on Archer Road are dealing with (I didn't). This person was very aggressive verbally and tried to be intimidating.
I pointed out, very calmly, that I was a member of the public with no idea about the bird issues that were going on. I also pointed out that he was wearing a Bensons For Beds t-shirt and that he was representing the business and was doing a terrible job of it. He continued to berate me for things I had no idea about then waddled off.
I let the dust settle then went into the store to make a complaint about who I assumed was a divorced, down on his luck warehouse worker. Turns out that I was berated by Lee, the store manager.
I got head office's details and emailed an official complaint regarding his threatening behaviour to a member of the public. I got an automated reply saying they would be in touch within 5 days. That was a month ago and I have heard nothing.
Benson's For Beds obviously don't care at all about customer service. They clearly don't care that their store manager is aggressive and threatening to members of the public.
I have looked at the stuff Benson's sell and compared it against their competitors and to my mind Benson's products look cheaper and overpriced that alternatives out there.
I would recommend that anyone thinking of going to Bensons avoids it like the plague as they only want your money for providing the absolute bare minimum at best in terms or customer service and product. It was a terrible experience and it was handled really unprofessionally at every stage.

Richard, the salesman was extremely efficient. He dealt with my requirement in a professional, friendly way and did not try to push me into making a decision. I was very impressed and am now looking forward to the delivery of my new bed.

The sales person, Jane, was absolutely amazing. No hard sell, just friendly, helpful, informative and professional. I didn’t purchase on my first visit and decided to return mainly due to the sales person. I purchased a king size bed and base and was pleased with the price and more so with the high quality and friendly service. Jane honestly couldn’t have been more helpful. Thank you Jane at Drakehouse, Sheffield 😊