We visited Benson for Beds at Solihull Retail Park and the service and attention to detail was fantastic. We felt truly looked after by Liz who took the time to show us the different products and opti... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 4 Solihull Retail Park, Chalford Way, B90 4LD Solihull, West Midlands, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Olivia was so great and patient with me, she tracked a bed I wanted, and then as I discussed my child, she advised me of another small double, bed that I was not aware of that was more practical so... Voir plus
L'entreprise a répondu
Great service in store, quick and efficient service. Excellent customer service and product knowledge too. Pity that was followed by too many ’spam’ text messages thereafter, mainly pestering... Voir plus
L'entreprise a répondu
Olivia was very pleasant and helpful, also patient. It was an enjoyable experience with a lot of laughs!
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Solihull
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 4 Solihull Retail Park, Chalford Way, B90 4LD, Solihull, West Midlands, Royaume-Uni
4,7
Excellent
181 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Knowledgeable staff and a good product range.
Very helpful professional staff who understood what we wanted and guided us to the best priced product.
22 mars 2026
Réponse de Bensons For Beds - Solihull
Thank you so much for your feedback Alison! We’re delighted to hear our team were helpful, professional, and really understood what you were looking for. It’s great to know they guided you to the product that suited your needs at the best price. We truly appreciate you taking the time to share your experience,
Megan at Customer Care✨
Perfect service right from ordering to…
Perfect service right from ordering to delivery
17 mars 2026
Avis spontané
Réponse de Bensons For Beds - Solihull
Thank you so much! ⭐
So glad to hear everything was perfect from ordering right through to delivery — that’s exactly what we aim for!
We hope to welcome you back soon!
Megan at Customer Care
Excellent care and attention…
Excellent care and attention throughout, from ordering to delivery.
10 mars 2026
Avis spontané
Réponse de Bensons For Beds - Solihull
Thank you for your 5 star review! We’re so pleased you received excellent care and attention from start to finish 😊🛏️ Your feedback means a lot to us,
Megan at Customer Care
Réponse de Bensons For Beds - Solihull
Mrs Jacqui Chetty,
We appreciate you sharing your great experience in our store and with delivery! We are so glad our service met your expectations.
Team Bensons
Excellent service from start to finish
Excellent service from start to finish. We were welcomed in the shop, allowed to peruse ourselves, then were ready to offer assistance. The advice was first rate and on choosing the mattress, the sales process was very straightforward. Many thanks to Ryan at Solihull. Delivery was also excellent, on time, quick to bring mattress in and in to bed and remove old mattress. Would highly recommend.
14 mars 2026
Réponse de Bensons For Beds - Solihull
Ilona McCulloch,
We're happy to hear that you received excellent service from start to finish! It's great that you were welcomed and offered assistance, and that the sales process was straightforward. We're also pleased the delivery was on time and efficient. We appreciate your recommendation!
Team Bensons
Really pleased
Really pleased, great service. Jag was very helpful. Great staff in store.
9 mars 2026
Réponse de Bensons For Beds - Solihull
Thank you so much for your lovely feedback!
I’m really glad to hear you’re so pleased with everything and that you received great service in store. It’s wonderful to know Jag was helpful — we’ll be sure to pass your kind words on to him and the rest of the team.
Thanks again for taking the time to share your experience,
Megan at Customer Care 🌟
Ryan the salesman was brilliant
Ryan the salesman was brilliant! He left us alone to browse, then when we had chosen the bed we wanted he was there and made the process really easy!! All the staff there were friendly, knowledgable and professional!
8 mars 2026
Avis spontané
Réponse de Bensons For Beds - Solihull
Thank you so much for your wonderful review! I’m really pleased to hear that Ryan was brilliant during your visit — giving you the space to browse at your own pace and then being right there to make the buying process easy when you were ready. That’s exactly the balance we aim for.
It’s also great to hear that the rest of the team were friendly, knowledgeable, and professional throughout your experience. I’ll be sure to pass on your kind words to everyone at the store — they’ll really appreciate it!
Until next time, take care,
Megan at Customer Care!
Great experience of purchasing a new mattress and divan at Bensons Store
We had an excellent experience when purchasing a new mattress and divan from the Bensons Store in Solihull. Ryan, the salesperson was courteous and also extemely knowledgeable and helpful. We appreciated that he gave us plenty of time to discuss our options and to test different mattresses and he didn't pressurise us. He explained the costs and options for delivery very clearly.
3 mars 2026
Réponse de Bensons For Beds - Solihull
Thank you for your wonderful review! I’m delighted to hear you had such an excellent experience at our Solihull store. It’s great to know that Ryan provided courteous, knowledgeable, and genuinely helpful support throughout your visit. We’re especially pleased that you felt comfortable taking your time to explore your options without any pressure, and that everything — from mattress testing to delivery information — was explained clearly. We truly appreciate you sharing your experience.
— Megan at Customer Care
Great mattress
Absolutely lovely except cost of delivery and sending old mattress back. After spending £2000 I think it should be free
28 février 2026
Réponse de Bensons For Beds - Solihull
Thank you for your feedback — we’re really pleased to hear you’re happy with everything. I completely understand your frustration about the delivery and mattress‑removal costs. After spending £2,000, it’s perfectly reasonable to expect those services to be included. We really appreciate you sharing this, as it helps us review how we can improve the experience,
Megan at Customer Care!
excellent service all round
26 février 2026
Réponse de Bensons For Beds - Solihull
We’re delighted you had excellent service all round — that really means a lot to us! 😊
Thanks again for your support—it means a lot!
Megan at Customer Care
Staff member looked after us really…
Staff member looked after us really well, helped us get what we needed & helped us get the best deal possible
22 février 2026
Réponse de Bensons For Beds - Solihull
Thanks so much for the lovely review! We’re thrilled we could look after you and help you bag the best deal — come back anytime,
Megan at Customer Care
Great experience, professional staff
The showroom was well laid out and the sales team friendly but not at all pushy. Helpful when asked questions and order placed without a fuss. Staff professional and knowledgeable and product great.
22 février 2026
Réponse de Bensons For Beds - Solihull
Thank you for your wonderful review! 😊 We’re delighted to hear that you found the showroom well laid out and that our sales team were friendly, helpful, and never pushy. It’s great to know your questions were answered clearly, your order was placed without any fuss, and that you found our staff professional and knowledgeable. We’re thrilled you’re happy with the product too! Your feedback is truly appreciated,
Megan at Customer Care
Steve was very helpful without being…
Steve was very helpful without being “pushy”. He explained differences very patiently.
18 février 2026
Avis spontané
Réponse de Bensons For Beds - Solihull
We're happy to hear that our team member was helpful and patient without applying pressure. We appreciate your feedback and are glad you had a great experience.
Stewart - Team Bensons
Only 7 day to return otherwise there’s a large charge
I recently ordered a bed from the Solihull branch of Bensons for Beds and initially had a very pleasant experience with a lovely sales assistant. However, my experience quickly turned disappointing when I needed to cancel the order due to the size of the bed.
Unfortunately, I hadn’t read the terms and conditions in full at the time of purchase. When I contacted the store just 8 days later to request a refund, I was informed that a cancellation fee of 20% would apply — amounting to £300. I was genuinely shocked by the size of this charge, especially given that delivery was still over 5 weeks away.
The store manager advised that customer services would provide the same response. After expressing my concerns to customer services about the fairness of such a high fee, the store eventually offered to reduce the charge to 10%. Even so, I feel this remains excessive for a cancellation well before delivery or dispatch.
This experience has left me feeling that customers are not given sufficient flexibility for large purchases where circumstances can change. I would strongly encourage anyone considering buying a bed or other big-ticket item to take extra time before committing — shop around, be completely sure of your choice, and most importantly, read the terms and conditions carefully as you only have seven days including the day you bought the item to return without incurring any charges.
Based on my experience, I would personally consider alternative retailers in future.
16 février 2026
Avis spontané
Réponse de Bensons For Beds - Solihull
We appreciate you sharing your experience with us. We're sorry to hear about the cancellation fee and the disappointment it caused, especially given the circumstances and timeframe. We'll review your feedback regarding our terms and conditions to see where we can improve. Thank you for bringing this to our attention.
Lauryn at Customer Care
Fantastic salesperson at Solihull …
Fantastic salesperson at Solihull store she was amazing Gill was fantastic very knowledgeable and helpful
15 février 2026
Avis spontané
Réponse de Bensons For Beds - Solihull
We appreciate you sharing your feedback! We're so happy to hear that our salesperson was amazing, knowledgeable, and helpful during your visit to our Solihull store. Thank you for your positive review – Lauryn at Customer Care 💜
Brilliant Bensons Beds!
Whole experience has been exceptional. Steve at Bensons in Solihull was fantastic. He was helpful, approachable, friendly and knowledgeable without being pushy, exactly what you want from a salesman. Delivery arrived exactly when we were told it would, communication was excellent, delivery guys were brilliant. Really could not fault a single thing. Extremely happy, highly recommend Bensons, could not wish for a better service.
9 février 2026
Avis spontané
Réponse de Bensons For Beds - Solihull
We're happy to hear that your entire experience was exceptional. It's great to know that our team member was helpful and that the delivery service met your expectations. Thank you for your recommendation!
Réponse de Bensons For Beds - Solihull
We are happy to hear that you had a positive experience with our excellent service and communication. Thank you for your feedback!
Réponse de Bensons For Beds - Solihull
Thank you for taking the time to share your review with us Cath. I’m very sorry to hear that your delivery experience did not meet your expectations. This isn’t the level of service we aim to provide, and I completely understand how disappointing this must have been for you. I have contacted you today to discuss this further.
Thank you,
Megan at Customer Care
Réponse de Bensons For Beds - Solihull
We appreciate your positive feedback! We're happy to hear that you found a great range of mattresses and that our staff was helpful.
Very helpful and explaining all of the…
Very helpful and explaining all of the ins out of the comforts of the beds. Greatly priced.
26 janvier 2026
Réponse de Bensons For Beds - Solihull
We appreciate you taking the time to share your experience! We're happy to hear that our team was helpful in explaining the comfort options of our beds and that you found great prices.
See you next time! Megan at Customer Care 😊
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.