We visited Benson for Beds at Solihull Retail Park and the service and attention to detail was fantastic. We felt truly looked after by Liz who took the time to show us the different products and opti... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 4 Solihull Retail Park, Chalford Way, B90 4LD Solihull, West Midlands, GB
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Olivia was so great and patient with me, she tracked a bed I wanted, and then as I discussed my child, she advised me of another small double, bed that I was not aware of that was more practical so... Voir plus
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Great service in store, quick and efficient service. Excellent customer service and product knowledge too. Pity that was followed by too many ’spam’ text messages thereafter, mainly pestering... Voir plus
L'entreprise a répondu
Olivia was very pleasant and helpful, also patient. It was an enjoyable experience with a lot of laughs!
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À propos de l'entreprise
À propos de Bensons For Beds - Solihull
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 4 Solihull Retail Park, Chalford Way, B90 4LD, Solihull, West Midlands, Royaume-Uni
4,7
Excellent
181 avis
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Réponse de Bensons For Beds - Solihull
Thank you for your kind words! We’re so pleased to hear you found our team friendly and helpful. Providing excellent service is what we strive for every day, and we look forward to assisting you again soon,
Megan at Customer Care!
Good customer service and a good range…
Good customer service and a good range of products.
11 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Solihull
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
Outstanding customer service
Excellent service fantastic customer service and a friendly professional manner from the team
5 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Solihull
We’re thrilled to hear you received excellent service and that our team made the experience friendly and professional! Your feedback means so much to us.
Thank you for your positive review Adrian – Lauryn at Customer Care 💜
Réponse de Bensons For Beds - Solihull
We appreciate you mentioning our helpful and friendly staff! We are so happy you had such a positive experience with us.
Take care and see you again soon,
Megan at Customer Care
Ease of ordering and discounts offered…
Ease of ordering and discounts offered which made the purchase affordable.
27 octobre 2025
Réponse de Bensons For Beds - Solihull
We're happy to hear that you found ordering easy and appreciated the discounts! Thank you for your positive feedback; we appreciate your support.
Megan
Customer Care Team
Excellent delivery experience
Excellent delivery experience. Staff was very cordial, efficient and punctual.
25 octobre 2025
Réponse de Bensons For Beds - Solihull
We're happy to hear that our staff provided an excellent, efficient, punctual, and cordial delivery experience! We appreciate your positive feedback,
Megan at Customer Care
A no stress way to buy a new bed
I was unsure of what sort of mattress I needed. Ryan who gave me advice was great. Very professional and knowledgeable. I didn't feel pressured at all and went away to think about quote. Ryan contacted me to let ke know there was a better offer available but again no pressure. I did return and found a bed/mattress to suit my budget. I was then able to access an interest free package as well. From beginning to end a great service thank you Ryan
21 octobre 2025
Réponse de Bensons For Beds - Solihull
We're so pleased to hear that Ryan provided such knowledgeable and pressure-free support throughout your mattress journey. It’s great to know you felt confident in your decision and found a bed that suited both your needs and budget. We're so glad the experience was smooth from start to finish.
Thank you for an amazing review – Lauryn at Customer Care 💜
Lots of choice and good quality…
Lots of choice and good quality products. Friendly and helpful staff and efficient service.
19 octobre 2025
Réponse de Bensons For Beds - Solihull
We're happy to hear that you found a lot of choices and good quality products! We're also glad you found our staff friendly, helpful, and efficient.
Clare, thank you for your review – Lauryn at Customer Care 💜
Réponse de Bensons For Beds - Solihull
We appreciate your recommendation and are happy to hear you received excellent customer service! Thank you for your positive feedback.
Thank you,
Lauryn at Customer Care
Poor customer service
Ordered a bed 5 years ago. Billing address was different to delivery address. Went back to store to order a new bed. Colleague in store named Jill. Repeated the order. The old billing address was used as the delivery address. Delivery driver refused to deliver to correct address. The store manager Jilly refused to admit any error and stated I had signed the paperwork and told me I needed to speak to customer service. Customer service told me its a dispute with the store and to go back to them. My original good interaction with the previous store manager liz is what made me return. I can understand where the error was made as your system didnt keep the previous delivery address but not even attempring to reschedule the delivery was astounding. It shows the level of care you treat your customers with. Prerty much case of you signed for it so deal with it yourself. Will never use this company again.
25 septembre 2025
Avis spontané
Réponse de Bensons For Beds - Solihull
We appreciate you sharing your experience. We're sorry to hear about the issues with your order and the delivery address mix-up. I understand this is disappointing and I apologise for the inconvenience caused by this. We appreciate your feedback and we'll review this internally to improve our processes.
Thank you,
Lauryn at Customer Care
Great customer service &…
Great customer service & communications. Delivery team were excellent
22 septembre 2025
Réponse de Bensons For Beds - Solihull
We appreciate you sharing your positive experience! We're happy to hear our customer service and delivery team exceeded your expectations.
Thank you,
Lauryn at Customer Care.
Good experience at the Solihull Sears Retail Park branch of Bensons for Beds
There was a good choice of beds and mattresses and the showroom was pleasant and easy to look round. Ryan was very helpful. He understood our requirements and helped us to find a bed that was just what we needed.
20 septembre 2025
Avis spontané
Réponse de Bensons For Beds - Solihull
We're happy to hear that you found a great selection of beds and mattresses in our showroom. We're glad that our team member was helpful and understood your needs, assisting you in finding the perfect bed.
Thank you,
Lauryn at Customer Care.
Jess was amazing
Jess was amazing! She was kind, friendly and professional. She was very knowledgable about the products and we enjoyed our consultation with her as well as finding it informative!
18 septembre 2025
Avis spontané
Réponse de Bensons For Beds - Solihull
We appreciate you sharing your experience! We're happy to hear that our team member was kind, professional, and knowledgeable. We value your feedback and are glad you found your consultation informative.
Thank you,
Lauryn at Customer Care.
We appreciate the help we had
We appreciated the time and help we had from Gillian when choosing our mattress and pillows. She was very pleasant throughout and she made it an enjoyable experience.
13 septembre 2025
Réponse de Bensons For Beds - Solihull
We're happy to hear that you enjoyed choosing your mattress and pillows. We appreciate your positive feedback and are so glad that our team member made your experience pleasant.
Thank you,
Lauryn at Customer Care.
Friendly helpful staff
Friendly helpful staff, good range of beds. Pleasant showroom. Very easy to find what I wanted. Given enough time to make my purchase. This will be my 6th bed from this company ( not all for me)
9 septembre 2025
Avis spontané
Réponse de Bensons For Beds - Solihull
We appreciate your continued loyalty! We're glad our friendly staff and selection helped you find what you needed. It's great to know you enjoy our showroom.
Best Wishes,
Megan at Customer Care
Friendly service
Really lovely man that helped me, I was given lots of advice about the mattresses. He was very patient as I tried out nearly all the mattresses in the store, but I finally found the one I wanted to purchase. An enjoyable process.
9 septembre 2025
Réponse de Bensons For Beds - Solihull
We're so glad to hear that you had such an enjoyable experience and that our team member was so helpful and patient while you found the perfect mattress. Thank you for your positive feedback!
Take care,
Megan at Customer Care
The sofa bed has good quality and the…
The sofa bed has good quality and the delivery staff are very polite.
10 juin 2025
Réponse de Bensons For Beds - Solihull
We're happy to know that you find the sofa bed of good quality and that our delivery staff were very polite. Thank you for your positive feedback.
Take care,
Megan at Customer Care
Store staff were helpful
Store staff were helpful. Once ordered was placed the communications regarding delivery times etc were excellent; by text, email & phone. Delivery was fast and efficient and all packaging taken away. So far we're finding the mattresses very comfortable and we have useful info. on care etc.
28 août 2025
Réponse de Bensons For Beds - Solihull
We appreciate you sharing your positive experience with us Della! It's great to know that our team was helpful and that you were well-informed about your delivery. We're happy the mattresses are comfortable and you found the care information useful.
Take care,
Megan at Customer Care
Excellent
Excellent, it was really useful to have Carols advice. We were able to make our choice much easier. She was very helpful and knew when to leave us to it to browse
3 septembre 2025
Réponse de Bensons For Beds - Solihull
We appreciate you sharing your experience. We're happy to hear that our advice was useful and helped simplify your decision-making. It's great you had time to browse!
Take care,
Megan at Customer Care
Delivery on time as expected
Delivery on time as expected. We were notified by email and phonecall.
Guys were courteous and helpful.
Good customer service.
All packaging taken away.
26 août 2025
Avis spontané
Réponse de Bensons For Beds - Solihull
We're happy to hear that the delivery met your expectations with timely notifications and courteous service. We appreciate your positive feedback regarding our customer service and packaging removal.
Take care, Megan at Customer Care
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