Bensons For Beds - Stirling750 Avis 

Stirling Branch staff are pleasant, friendly, efficient, professional and extremely knowledgeable.
Customer service is first class.
I have no hesitation in recommending this store.

From the time I went into the Stirling store I received great help. they could not have been more helpful,honest. professional and knowledgeable.
The delivery was exactly on schedule and communication perfect.
I decided to change the mattress which once more the staff were extremely helpful with and delivery was perfect.
I couldn't speak more highly of the service I have received. I am now delighted with my new bed.

Very professional and knowledgeable assistance to ascertain the perfect product for us.

Thanks to the entire team at Bensons for Beds. We received our delivery today, the 3 mattresses and one bed frame.
Arrived on time, the delivery team was very helpful and professional.
Same for the team at the Stirling branch, thanks again for your recommendations.

Customer service has been spot on every time we have been into any Bensons for Beds. However, the products they sell, not so much. Purchased a Staples mattress from Bensons around 4-years ago, since then, the mattress has settled around 40mm in the two laying positions.

Mattress has a 10-year guarantee and when the technician came out to review the mattress, the outcome was that it had to settle another 10mm for it to be eligible to be replaced. Currently the dips are fairly substantial and it’s relatively uncomfortable to sleep. So won’t be buying another Staples mattress and potentially may take business elsewhere from Bensons as they didn’t seem to have much influence over the manufacturer as a 3rd party seller.

Welcoming and friendly staff who was well informed on the products available and gave us helpful advice.

The sales staff were very helpful and advised me well.

Amazing service love this store the staff are great.Davie showed us the electric ottoman.Absolutely a no brainer.My previous were storage minus electric too heavy a was scared it would fall me.We find this simpler and no accidents as the platform is with Electric hidrauylic and is remote control.which is amazing.
We purchased another they are so good lots of storage.Flick of a switch.Also the previous delivery took bed away, erected .the bed electrics too.And disposed of my previous divan.All round Bensons great service.

Thanks Carol for your help again for the great service that you and Bensons have given .Carol was polite and cheerful .we will be back to your store again in the future.

We visited the branch in Stirling to look for a new bed for our daughter’s bedroom. Carol was excellent. She greeted us straight away and asked us questions to find out exactly what we were looking for. She showed us different options for frames and mattresses and my daughter got to try them out. My daughter made her choice and we made the purchase. Carol made the experience very pleasant and her service was first class. Thank you!

Everything from the shop experience to delivery of our bed was exceptional. Best ever communication throughout the whole experience - kept totally informed of progress. Staff were pleasant, helpful and positive. Great experience & bed is awesome! Thanks everyone

Good manners go a long way. The gentleman was extremely polite and very helpful

Great service! Shop & delivery staff were helpful, knowledgeable & friendly. Love the bed & mattress!

Simon at Stirling was so knowledgeable and welcoming. Made the experience so enjoyable and found the perfect bed (and mattress)! I would recommend anyone looking to buy a bed or find out which mattress is best suited to their alignment to visit Stirling and ask for Simon. I can’t wait until my new bed arrives! Thanks again.

Staff friendly and informative making sure I was tried for suitability for mattress and pressure points tried several to find most one suitable for comfort and support

Very helpful and informative experience and did everything they could do to help us

Walked into the shop in stirling just for window shopping and viewing my options for a bed and i got attended to be an exceptional lady -Carole. I ended up buying a bed . She was great with us , took out time to explain the options. Bed got delivered and set up perfectly. Great experience .

Great experience from start to finish the staff and service was Great

Carol was very helpful, knowledgeable & the friendly welcoming kind of staff you love to deal with when buying anything never mind something as personal as a new mattress!

As a business owner I don’t write a negative review lightly, but the level of ineptitude from bensons customer service team is astounding. My husband and I recently purchased an expensive TV bed from bensons and paid extra for installation and set up, and ironically a damage protection package.

On arrival the installation team diagnosed an inherent fault with the TV, having attempted to trouble-shoot it over their support line, and promised a new one would be ordered. Two weeks later I chased bensons who denied any issue with the TV, blamed it on our WiFi, and instructed us to do more trouble-shooting and to contact the installation company. After explaining the situation again I was told they wouldn’t speak to me because my husband’s name was on the order. He gave them permission to speak to me and they’ve gone silent.

I’ve asked for a refund as this is actually ridiculous. The problem was identified by the installation they appointed, so now been sitting with a ‘TV bed’ with no working TV for almost a month.

Bensons, kindly come and collect your bed and give us a full refund so we can buy a bed from a more reliable provider.