We told Marie what sort of bed we wanted and how it will be used quite infrequently. She showed us the options and didn't try to upsell us to a more expensive bed. Having initially just gone to have... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 7 Portrack Retail Parktail Park, Cheltenham Road, TS18 2SP Stockton, Cleveland, GB
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Lisez les avis des autres
Very helpful staff even when store undergoing a makeover. Prices reasonable, and able to collect old mattress as well.
L'entreprise a répondu
We visited the Stockton on Tees store where Marie helped us choose a new bed head. She listened carefully to us about what kind of thing we wanted, and took us to see examples that could appeal to u... Voir plus
L'entreprise a répondu
We really liked what we saw in the shop, and we ordered two ottoman double beds for our children. The beds took five weeks to arrive. When we received the order, my husband unpacked one of the bed... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Stockton27
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 7 Portrack Retail Parktail Park, Cheltenham Road, TS18 2SP, Stockton, Cleveland, Royaume-Uni
- 1642673233
4,9
Excellent
512 avis
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Friendly staff
Friendly staff in store and the delivery men. Good quality service and products
8 août 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Very helpful staff…
Very helpful staff even when store undergoing a makeover. Prices reasonable, and able to collect old mattress as well.
4 août 2026
Réponse de Bensons For Beds - Stockton27
We're so pleased to hear that our staff were helpful, even during our store's makeover! It's great that you found our prices reasonable and appreciated our old mattress collection service. Thank you for your wonderful feedback!
Team Bensons
Ottoman style king size bed
Easy store visit.
No pressure sales.
Very easy front end to end.
Bed was flat packed but supremely well packaged, no damage and instructions easy to follow.
Good price
Good delivery
Good service
19 juin 2026
Réponse de Bensons For Beds - Stockton27
Thank you for your fantastic feedback! We're delighted to hear you had an easy, pressure-free experience from start to finish. It's great to know your bed arrived well packaged, with clear instructions and in perfect condition. We really appreciate your kind comments on our prices, delivery and service, and we hope you enjoy your new furniture! 😊
Fantastic experience
Fantastic experience. Excellent customer service with a wealth of knowledge. Not pushy in the slightest. Listened to all our requirements and made suggestions. Can't recommend Bensons enough
21 juillet 2026
Réponse de Bensons For Beds - Stockton27
We're so pleased you had such a fantastic experience with us! It's wonderful to hear that our team provided excellent customer service, were knowledgeable, and listened to your requirements without being pushy.
Thank you for your positive review - Lauryn at Customer Care
Réponse de Bensons For Beds - Stockton27
We're so pleased to hear you had such a positive experience with our customer service and enjoyed your shopping experience. Thank you for your wonderful feedback!
My whole experience with Bensons was a…
My whole experience with Bensons was a breath of fresh air! From start to finish they were professional, friendly and courtious. Would definately recommend! 10/10
Thank you Bensons Beds 😄
10 juillet 2026
Avis spontané
Réponse de Bensons For Beds - Stockton27
We're so pleased to hear your entire experience was a breath of fresh air! It's wonderful that our team was professional, friendly, and courteous from start to finish. We truly appreciate your recommendation!
Expertise and patience of both members…
Expertise and patience of both members of staff .
9 juillet 2026
Avis spontané
Réponse de Bensons For Beds - Stockton27
We're so pleased our team demonstrated expertise and patience. Thank you for your wonderful feedback!
Team Bensons
We told Marie what sort of bed we…
We told Marie what sort of bed we wanted and how it will be used quite infrequently. She showed us the options and didn't try to upsell us to a more expensive bed.
Having initially just gone to have a look at what was on offer we were impressed enough to place an order, especially as there was flexibility with the delivery date.
Happy to recommend both Marie and the Stockton store.
10 juillet 2026
Réponse de Bensons For Beds - Stockton27
We're so pleased to hear about your positive experience at our Stockton store! It's wonderful that our team provided helpful guidance and didn't try to upsell you. Thank you for your kind words and recommendation.
Team Bensons
Great price and product and quick…
Great price and product and quick delivery
6 juillet 2026
Avis spontané
Réponse de Bensons For Beds - Stockton27
We're so pleased to hear you're happy with both the price and the product, and that our delivery was quick! Thank you for your wonderful feedback.
Quality beds
This is the second time we have used Bensons for Beds and we where very pleased with the bed and mattress
This time we had a very good luck around the showroom and we where given very good advice before buying a quality bed.
30 juin 2026
Réponse de Bensons For Beds - Stockton27
We're so pleased to hear you had a positive experience with us for the second time! It's wonderful that you received great advice and found a quality bed in our showroom.
Bensons on Portrack Lane IGEL 4000I
Marie from Bensons on Portrack Lane in Stockton was very knowledgeable and helpful in choosing our bed. So far, I'm very happy and sleeping well. I was surprised it took 28 days from order to delivery though.
The delivery itself was very efficient, and Mr's Andy Mac and Andy P called to confirm delivery the day before, and on the day of delivery called to give us an estimated time of arrival. They were very efficient and respectful of us and our home. Even recommending taking a couple of pictures off of the stairway wall to prevent damage which we had not thought about.
My recommendation for service improvement is that if you usually provide a couple of pillows with the mattresses you sell, it's poor form to stop the practice during your sales. After all, a poor pillow can affect how well you sleep on your new mattress.
Also, find a way to deliver earlier. A mattress is a major, expensive purchase. It shouldn't take nearly a month to deliver.
26 juin 2026
Réponse de Bensons For Beds - Stockton27
We truly appreciate you sharing your experience with us. It's wonderful to hear that our team member provided knowledgeable assistance and that you are enjoying your new bed. We are also pleased that our delivery team offered such efficient and thoughtful service.
We acknowledge your feedback regarding the delivery timeframe and the absence of complimentary pillows during sales. We understand how important these aspects are to a complete and satisfying purchase, especially for a significant item like a mattress. We are always looking for ways to improve our services and delivery efficiency, and your comments are invaluable as we review our current practices. Thank you for bringing these points to our attention.
Team Bensons
Great service happy staff very helpful…
Great service happy staff very helpful and delivered on time. Highly recommended and bed is fabulous
30 juin 2026
Avis spontané
Réponse de Bensons For Beds - Stockton27
We're so pleased you received great service, found our staff helpful, and that your delivery was on time. It's wonderful to hear you love your bed! Thank you for your recommendation.
Team Bensons
Easy way to replace a mattress
Friendly & knowledgable staff.
Used a machine to dial in the type of support mattress needed ie. soft mediun firm etc.
Delivery quick and efficient, mattress delivered to bedroom and old one removed although this does cost extra.
14 juin 2026
Réponse de Bensons For Beds - Stockton27
We're so glad to hear our staff was friendly and knowledgeable, and that the machine helped you find the perfect mattress support. It's wonderful that delivery was quick and efficient!
Team Bensons
Welcoming
Welcoming, knowledgeable, easy to talk to & not pushy.
A good relaxed atmosphere.
13 juin 2026
Réponse de Bensons For Beds - Stockton27
We're so pleased you found our team welcoming and knowledgeable. We appreciate your kind feedback!
Team Bensons
Amazing customer service throughout…
Amazing customer service throughout from the branch staff. Great delivery guys too, very efficient and friendly.
8 juin 2026
Réponse de Bensons For Beds - Stockton27
We're so pleased our branch staff provided amazing service and our delivery team was efficient and friendly. Thank you for your kind feedback.
Team Bensons
The delivery guys were great
The delivery guys were great.
The shop staff was really nice
The bed was spot on and came quick
2 juin 2026
Réponse de Bensons For Beds - Stockton27
We're so pleased our team was great and your bed was spot on! Thank you for your kind feedback.
Team Bensons
From Showroom With Marie,(Portrack…
From Showroom With Marie,(Portrack Lane) To Delivery, All Top Class x Would Highly Recommend.👌
30 mai 2026
Réponse de Bensons For Beds - Stockton27
We're so happy you had a top-class experience from showroom to delivery. We appreciate your recommendation!
Team Bensons
Very helpful staff tok the time to…
Very helpful staff tok the time to explain everything. Let us take our time. Explained the interior of the mattresses the wall depth srings filling. Couldn't fault anything. Even the delivery guys. Excellent all round wouldn't go anywhere else. Would reccomend.
30 mai 2026
Réponse de Bensons For Beds - Stockton27
We are delighted to hear about your excellent experience with our team, from the detailed explanations in-store to the helpful delivery. Thank you for your wonderful recommendation!
Team Bensons
New mattress day.
My slumberland mattress arrived yesterday by two great friendly lads that took away my old slumberland mattress and carried the new one up and removed the packaging, and as I expected i had a great night's sleep due to a great quality mattress. Thumbs up!
29 mai 2026
Avis spontané
Réponse de Bensons For Beds - Stockton27
We're delighted to hear about your excellent delivery experience and that our team provided such helpful service. It's wonderful that your new mattress is already providing a great night's sleep!
Team Bensons
Great experience and great product…
Great experience from entering the showroom, customer service was professional, helpful and friendly to the delivery team who completed the job in the same manner
29 mai 2026
Réponse de Bensons For Beds - Stockton27
We're so pleased you had a great experience from our showroom to the delivery team. We appreciate your kind words!
Team Bensons
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