The colleuge in branch (roker) was very helpful in helping my partner and I choose a mattress (sorry I can't recall her name) that matches our different needs. I was kept updated regularly on when it... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 6 Gateway Retail Park, SR6 0BW Sunderland, Tyne And Wear, GB
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Lisez les avis des autres
Visited here to purchase a new bed and the service was very good. Marc used a bed with a computer to target pressure points and it showed the type of mattress needed. He then showed us a variety of... Voir plus
L'entreprise a répondu
Excellent service from Marc in store Delivery was on time and both delivery men were very polite and friendly Purchase was delivered without any problem Good nights sleep achieved for both husba... Voir plus
L'entreprise a répondu
Very good at keeping us informed regarding delivery date and then time both Andy’s (delivery men ) were right on time and very well mannered
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Sunderland530
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 6 Gateway Retail Park, SR6 0BW, Sunderland, Tyne And Wear, Royaume-Uni
- 1915656007
4,9
Excellent
659 avis
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Réponse de Bensons For Beds - Sunderland530
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our service and staff. Our team works hard to provide the best for our customers, and your kind words motivate us even more. We look forward to serving you again soon!
Réponse de Bensons For Beds - Sunderland530
Thank you for your wonderful review! We're thrilled to hear that you found our service honest and informative. Our team is dedicated to providing a friendly and reassuring experience for all our customers. We appreciate your support and look forward to serving you again!
Benson's made bed hunting easy!
How helpful and friendly the staff were and how they made the experience of choosing the right bed/mattress stress-free and easy. Thank you to Andrea.
We had previously been to another store but we were so happy we decided to go to Benson's for the service, quality and good deals and reassurance.
Definitely will recommend.
3 octobre 2026
Réponse de Bensons For Beds - Sunderland530
Thank you for your wonderful review! We're thrilled to hear that Andrea and our team made your mattress shopping experience enjoyable and stress-free. Your recommendation means a lot to us. We look forward to serving you again in the future!
Roker Retail Park
Roker Retail Park - Darren
Went in today, first time buying a mattress so didn’t know what I was looking for. Darren was really helpful and I initially was just going to have a look around but did a sleep pro test to see which sort of mattress was best for my sleeping position. Found one in my price range and got pillows and a mattress protector too.
Was so simple and easy and I’m really glad I went in and got it all sorted straight away.
4 octobre 2026
Avis spontané
Réponse de Bensons For Beds - Sunderland530
Thank you for your wonderful review! We're thrilled to hear that Darren provided you with such great assistance in finding the perfect mattress. It's fantastic that you found everything you needed in one visit. We appreciate your business and look forward to helping you again!
From the moment I stepped into the…
From the moment I stepped into the store until my mattress was delivery the staff were knowledgeable, friendly and efficient.
3 octobre 2026
Réponse de Bensons For Beds - Sunderland530
Thank you for your wonderful review! We're thrilled to hear that our team provided you with knowledgeable and friendly service throughout your experience. Your satisfaction is our top priority, and we appreciate your support. Enjoy your new mattress!
Marc provided an amazing service
Marc provided an amazing service - friendly, relaxed, knowledgeable and listened to all of needs. Great selections of products and prices and after care which led us to purchase our new frame, mattress and pillows. Have already recommended to friends and family!
2 octobre 2026
Avis spontané
Réponse de Bensons For Beds - Sunderland530
Thank you for your wonderful review! We're thrilled to hear that Marc provided you with such great service and that you found the perfect products. Your recommendations mean the world to us. We look forward to serving you and your friends and family again soon!
Réponse de Bensons For Beds - Sunderland530
Thank you for your kind words! We're thrilled to hear that you appreciated our knowledgeable approach without the hard sell. Our goal is to provide a comfortable experience for our customers. We look forward to serving you again soon!
Good service from Sunderland staff very…
Good service from Sunderland staff very knowledgeable and good advice on mattress.
28 septembre 2026
Réponse de Bensons For Beds - Sunderland530
Thank you for your kind words! We're thrilled to hear that our Sunderland staff provided you with knowledgeable service and helpful advice on your mattress. Your satisfaction is our priority, and we hope to see you again soon!
Réponse de Bensons For Beds - Sunderland530
Thank you for your kind review are we are glad you received great service in store
Your Sales Rep Marc was excellent
Your Sales Rep Marc was excellent, offering guidance, expertise & advice without direct sales pressure. it would be a 5* review if the prices were a little kinder to the pocket.
25 septembre 2026
Réponse de Bensons For Beds - Sunderland530
Thank you for taking the time to leave us a review. We're delighted to hear that Marc provided excellent guidance, expertise, and advice throughout your visit, while ensuring you felt supported rather than pressured. I'll be sure to pass your kind comments on to him.
We also appreciate your feedback regarding our pricing. We understand that investing in quality furniture is a significant decision, and we're always striving to offer the best possible value alongside our products and service.
Thank you again for your feedback and for choosing Bensons. We hope to welcome you back in the future.
We were given good product information…
We were given good product information when purchasing the bed. Constant updates regarding production and delivered on time. Professional service from start to finish.
27 septembre 2026
Réponse de Bensons For Beds - Sunderland530
We're delighted to hear that you received helpful product information when choosing your bed and that our team kept you updated throughout the production and delivery process. Providing a professional service from start to finish is exactly what we strive for, so it's wonderful to know we met your expectations.
Great service and staff
22 septembre 2026
Avis spontané
Réponse de Bensons For Beds - Sunderland530
"Thank you for the kind words! Our team takes great pride in providing exceptional service. We appreciate you choosing us for your needs." #customerlove #happycustomers
Réponse de Bensons For Beds - Sunderland530
Thank you for your kind words! Our team takes pride in providing outstanding customer service and we're glad to see it reflected in your experience with us. We truly appreciate your support and look forward to serving you again.
Helpful Staff
The lady I ordered bed from was so helpful and friendly, her name is Andrea, I would recommend anyone to go to Bensons. The good service continued through to delivery. The lads Reece and Colin, were great, so helpful and friendly too.
17 septembre 2026
Avis spontané
Réponse de Bensons For Beds - Sunderland530
Thank you for your wonderful feedback! We are absolutely delighted to hear that your experience with us, from your initial order to the delivery, was so positive. It's fantastic to know that our team members were helpful and friendly throughout the entire process. We truly appreciate your recommendation!
Team Bensons
Staff helpful and everything explained.
18 septembre 2026
Réponse de Bensons For Beds - Sunderland530
We are thrilled to hear that our staff was able to assist you and provide a thorough explanation of everything. Thank you for your kind words and for choosing our business. We look forward to serving you again in the future!
Great sales lady who helped us through…
Great sales lady who helped us through the whole process of buying a new bed
20 septembre 2026
Réponse de Bensons For Beds - Sunderland530
Thank you for your kind words! Our team takes pride in providing exceptional customer service and we're thrilled to hear that our sales lady made your bed buying process smooth and enjoyable. We appreciate your support and look forward to serving you again in the future!
Showed us all the available mattresses…
Showed us all the available mattresses and explained the different options.
Delivery staff extremely professional.
11 septembre 2026
Réponse de Bensons For Beds - Sunderland530
Thank you for your positive review! We are thrilled to hear that you had a great experience at our store and that our delivery staff provided professional service. We are happy to offer a variety of mattress options to meet your needs. Thank you for choosing us!
Réponse de Bensons For Beds - Sunderland530
Thank you for your review! We're thrilled to hear that our team member, Marc, was able to provide you with exceptional service and guidance. We're always here for you and look forward to helping you with any future needs.
Réponse de Bensons For Beds - Sunderland530
Thank you for your positive review! We are thrilled to hear that you found Mark's advice to be helpful. Our team is dedicated to providing the best service and guidance to all our valued customers. We look forward to assisting you in the future.
Excellent service from start to finish
Excellent service from start to finish, would highly recommend this Company.
5 septembre 2026
Avis spontané
Réponse de Bensons For Beds - Sunderland530
We're delighted to hear that you received excellent service from start to finish! Knowing you had such a positive experience and would highly recommend us is wonderful feedback for the whole team. Thank you for taking the time to share your experience.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
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