We honestly didn’t even plan to buy from Bensons for Beds when we walked in, but Anil completely changed our minds with his excellent customer service. He was friendly, knowledgeable, patient, and... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 2, 150a High Street, SM1 1LX Sutton, Surrey, GB
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Lisez les avis des autres
We bought a single mattress. The store manager John was very friendly, knowledgeable and approachable. He listened to our preferences and helped us very eagerly. The delivery was on time and withi... Voir plus
L'entreprise a répondu
Had no plans to buy bed frames today, but had plans to buy elsewhere by next month. We entered just to browse and make enquiries but Anil changed our minds. He welcomed us warmly and showed us around... Voir plus
L'entreprise a répondu
I had such a lovely experience at the Bensons for Beds store in Sutton thanks to Anil. I went in yesterday to buy a bed and he was incredibly kind, friendly, and genuinely helpful from start to finish... Voir plus
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À propos de l'entreprise
À propos de Bensons For Beds - Sutton High Street
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 2, 150a High Street, SM1 1LX, Sutton, Surrey, Royaume-Uni
4,7
Excellent
74 avis
Demande des avis aux clients
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Réponse de Bensons For Beds - Sutton High Street
We are absolutely delighted to hear that you're a repeat buyer and so pleased with our exceptional service and high-quality products! Thank you for your wonderful feedback.
Team Bensons
Fantastic Customer service
The store manager Mr John did a fantastic service , he completely understood my requirement and proposed the perfect one for me.
11 juillet 2026
Réponse de Bensons For Beds - Sutton High Street
We're so pleased to hear that our store manager provided fantastic service and understood your requirements perfectly. It's wonderful that they proposed the ideal solution for you.
Réponse de Bensons For Beds - Sutton High Street
Thank you for sharing your positive experience with us!
Delivery to Cheam Road
Gary, Alan & Mark arrived on time and were professional, friendly and polite. They were very tidy taking all the rubbish and constructed the two beds ready for use. They did a good job.
19 juin 2026
Réponse de Bensons For Beds - Sutton High Street
We're so pleased our team arrived on time, were professional, friendly, and polite. We're glad they did a good job with the beds and tidying up!
Team Bensons
The delivery guys went over and above…
The delivery guys went over and above with the delivery due to the difficult parking . And kept me informed with the delivery time. Shop staff in the sutton Surrey store very helpful.
21 juin 2026
Réponse de Bensons For Beds - Sutton High Street
We're so pleased to hear our delivery team went above and beyond and kept you informed. It's wonderful that our store staff were also very helpful. Thank you!
Team Bensons
We bought a single mattress
We bought a single mattress. The store manager John was very friendly, knowledgeable and approachable. He listened to our preferences and helped us very eagerly.
The delivery was on time and within the window promised. The delivery personnel was very friendly and cooperative. He took care of the surroundings while moving the mattress through the house. Installed and explained the features.
In nutshell excellent experience doing business with Bensons for Beds.
25 mai 2026
Avis spontané
Réponse de Bensons For Beds - Sutton High Street
We're so pleased to hear you had such a positive experience with us! It's wonderful that our team provided helpful guidance and that the delivery was on time and handled with care. Thank you for your kind words!
Team Bensons
Like I Said - I't's Only A Bed.
The sales people were easy to get on with. They didn't push us into a sale. It was a pleasant experience.
7 juin 2026
Réponse de Bensons For Beds - Sutton High Street
We're so pleased our team made your experience pleasant and didn't pressure you. Thank you for your kind feedback.
Team Bensons
Great service all round and very…
Great service all round and very pleased with the quality of the beds and delivery.
30 mai 2026
Réponse de Bensons For Beds - Sutton High Street
We're so pleased you received great service and are happy with the quality of your beds and delivery!
Team Bensons
We honestly didn’t even plan to buy…
We honestly didn’t even plan to buy from Bensons for Beds when we walked in, but Anil completely changed our minds with his excellent customer service. He was friendly, knowledgeable, patient, and genuinely took the time to help us find the right bed without making us feel pressured at all.
He made the entire experience feel easy and enjoyable, and his professionalism really stood out compared to other stores we visited. It’s rare to come across service like that nowadays.
Thank you again, Anil — you’re a real credit to Bensons for Beds!
25 mai 2026
Avis spontané
Réponse de Bensons For Beds - Sutton High Street
We are so pleased to hear about your excellent experience with us! It's wonderful that our team member provided such friendly, knowledgeable, and unpressured assistance, making your bed-buying journey easy and enjoyable. Thank you for your kind words.
Team Bensons
I am so impressed with the product
I am so impressed with the product. Lovely headboard and well designed frame. My sleeping experience has changed!
14 mai 2026
Réponse de Bensons For Beds - Sutton High Street
We are so happy to hear our product has improved your sleeping experience! Thank you for your wonderful feedback.
Team Bensons
Great product and delivery on time by…
Great product and delivery on time by Mark and Allen
8 mai 2026
Réponse de Bensons For Beds - Sutton High Street
We're so happy to hear that you received a great product and on-time delivery! We appreciate you sharing your positive experience with us.
Team Bensons
John the sales assistant was so helpful…
John the sales assistant was so helpful in assisting me to choose the right mattress for me. He was so knowledgeable and he gave me the confidence to choose the right mattress. Although I had purchased a different mattress the day before there was no problem in cancelling that order and John helped me to choose another mattress which would help in supporting my shoulders and back.
29 avril 2026
Avis spontané
Réponse de Bensons For Beds - Sutton High Street
Thank you for such a thoughtful review! 😊 We’re delighted to hear John was so helpful and knowledgeable, and that he gave you the confidence to find the right mattress for your shoulders and back. We’re also really pleased the change of order was smooth and stress‑free. Enjoy your new mattress, and here’s to much better sleep! 🛏️✨
Very professional and not pushy
Very professional and not pushy. Every details explained. Left well informed and satisfied with the purchase.
17 avril 2026
Réponse de Bensons For Beds - Sutton High Street
Fantastic! Professional, pressure‑free service is exactly what we aim for.
Thanks again for your support—it means a lot,
Megan | Customer Care Specialist
James is A very professional and…
James is A very professional and knowledgeable non pushy salesman who answered all my questions with care.I’ll surely recommend his services and Bensons to al my connections.
10 octobre 2025
Avis spontané
Réponse de Bensons For Beds - Sutton High Street
We're happy to hear that our salesperson was professional, knowledgeable and helpful! We appreciate you recommending our services to your connections. Thank you!
Team Bensons
We just ordered a mattress from Sutton…
We just ordered a mattress from Sutton High Street branch, what a brilliant service from James ! he was so nice to show us which matress will suits for our best. He was so nice to talk with and very helpful.
8 avril 2026
Avis spontané
Réponse de Bensons For Beds - Sutton High Street
Thank you so much for the lovely review! 🛏️✨ We’re thrilled you had such a great experience at our Sutton High Street store. James will be over the moon to hear your kind words—he loves helping customers find their perfect mattress! Enjoy your new mattress and sweet dreams,
Megan | Customer Care Specialist💜
Treated with respect by delivery men …
Treated with respect by delivery men as older people it was really nice to meet James and Andy they were very helpful
30 mars 2026
Avis spontané
Réponse de Bensons For Beds - Sutton High Street
Thank you for the lovely feedback! We’re so pleased James and Andy made you feel respected and well looked after — they’ll really appreciate your kind words,
Megan | Customer Care Specialist🛏️✨
I received very good customer care…
I received very good customer care right from the point of purchase at the Sutton shop to the staff that delivered and assembled the bed
Brilliant thanks
30 mars 2026
Avis spontané
Réponse de Bensons For Beds - Sutton High Street
Thank you for the lovely feedback! We’re so pleased you received great customer care from the Sutton store right through to delivery and assembly. Brilliant to hear everything went smoothly — enjoy your new bed,
Megan | Customer Care Specialist🛏️✨
The TV i got was the wrong size of what…
The TV i got was the wrong size of what I was told before purchasing ( Click bait) The TV is not an original Sharp smart TV, the picture quality is the worst, it doesn't have a Bluetooth ( what a smart tv🙄)
I am.not happy with my purchase and I do not recommend anyone to bu from THE SUTTON BRANCH. JAMES LIED TO ME AND MADE ME LOOK STUPID
13 février 2026
Réponse de Bensons For Beds - Sutton High Street
We appreciate you bringing this to our attention. We're sorry the TV's size, picture quality, and features didn't meet your expectations, and that the purchase experience was not satisfactory. We'll review this feedback to improve our service.
Thank you for your review - Lauryn at Customer Care.
Prompt showroom service
Prompt showroom service. Clear and helpful information. No hard sell.
26 mars 2026
Réponse de Bensons For Beds - Sutton High Street
Thanks for the great feedback Frances! 😊 Glad you enjoyed our prompt service, clear info, and pressure‑free experience. We really appreciate it,
Megan | Customer Care Specialist💤
Had no plans to buy bed frames today
Had no plans to buy bed frames today, but had plans to buy elsewhere by next month. We entered just to browse and make enquiries but Anil changed our minds. He welcomed us warmly and showed us around, explaining and answering our questions, he is an experienced salesman and very honest with the offers. We ended up with the desired bed frame, bought pillows too, and smiled back home with freebies. I’ll definitely recommend this place for family and friends and remind them to ask after Anil so he can attend to them. Patiently awaiting delivery.
23 mars 2026
Avis spontané
Réponse de Bensons For Beds - Sutton High Street
Thanks for the amazing review Faith! Sounds like Anil worked his magic — warm welcome, honest advice, and you left with the perfect bed frame plus pillows and freebies! Love that he turned a browsing trip into a happy haul. Enjoy the new setup when it arrives,
Megan at Customer Care🙌
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