Both my wife and I went to the store in Cadle Fforestfach Swansea, we went several times before we made our purchase of 2 single Tempur mattresses we were helped on each occasion by an assistant cal... Voir plus
Établissement
Changer d'établissementUnit 6 West Swansea Retail Park, Cadle, SA5 4BA Swansea, West Glamorgan, GB
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Lisez les avis des autres
Helpful member of staff in the shop. updates on the progress of my order. Delivery on the correct date and within the stated time slot. Helpful and experienced delivery men who assembled the bed and t... Voir plus
L'entreprise a répondu
Wish we'd gone to Bensons for beds first instead of wasting our time at other bed suppliers. The sales girl was not pushy and gave us plenty of time to browse around the shop before approaching us. We... Voir plus
L'entreprise a répondu
Absolutely amazing staff - so helpful. They tried to get us the best deals and just made everything easy. They left us alone to look around in our own time and didn't attempt to influence us into... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Swansea707
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 6 West Swansea Retail Park, Cadle, SA5 4BA, Swansea, West Glamorgan, Royaume-Uni
- 1792796305
4,9
Excellent
319 avis
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Both my wife and I went to the store in…
Both my wife and I went to the store in Cadle Fforestfach Swansea, we went several times before we made our purchase of 2 single Tempur mattresses we were helped on each occasion by an assistant called Bethan .
She made our visits a pleasure with no pressure selling we just had friendly advice .
As we are in our seventies spending large amounts of money and making decisions can be a pressure, however we can honestly say we were pleased with our experience
27 octobre 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Excellent professional faultless…
Excellent professional faultless service
Highly recommend
23 octobre 2026
Avis spontané
Réponse de Bensons For Beds - Swansea707
Thank you so much for your wonderful feedback and high recommendation! We are absolutely thrilled to hear that you experienced such flawless and professional service from our team. Your support means a lot to us, and we look forward to serving you again in the future!
Team Bensons
a Very good sales lady SarahVery…
a Very good sales lady SarahVery helpful with excellent advice on selection of mattress
24 octobre 2026
Réponse de Bensons For Beds - Swansea707
Thank you for your wonderful feedback! We're thrilled to hear that you received excellent advice and support in selecting your new mattress. Your satisfaction is our top priority, and we appreciate your support. We look forward to serving you again!
Team Bensons
Helpful staff and delivery on time.
Helpful member of staff in the shop. updates on the progress of my order. Delivery on the correct date and within the stated time slot. Helpful and experienced delivery men who assembled the bed and took away the packaging. Comfortable new bed.
22 octobre 2026
Réponse de Bensons For Beds - Swansea707
Thank you for your wonderful review! We're thrilled to hear that our staff provided excellent service and that your delivery went smoothly. It's great to know you're enjoying your new bed. We appreciate your support and look forward to serving you again!
Excellent sales lady in Swansea
Excellent sales lady in Swansea, efficient and friendly delivery staff. We were informed of the progress of the delivery.
16 octobre 2026
Réponse de Bensons For Beds - Swansea707
Thank you for your wonderful feedback! We're thrilled to hear that our sales lady and delivery team provided you with excellent service. Keeping you informed is a priority for us. We appreciate your support and look forward to serving you again!
excellent service
16 octobre 2026
Réponse de Bensons For Beds - Swansea707
Thank you for your kind words! We're thrilled to hear that you had an excellent experience with our service. Our team works hard to provide the best for our customers, and your feedback motivates us to keep going. We look forward to serving you again soon!
4 stars out of 5 simply because there…
4 stars out of 5 simply because there is always room for improvement!
We had a really good sleep in our new Extra Firm Mattress.
We(me and my wife) were pleasantly impressed by the service of the first lady, Bethan. It was outstanding!!! I came back to the store the very next day by myself and I wasn't so impressed by another lady.
Anyway, we definitely recommend it
Kev&Giulia
29 septembre 2026
Réponse de Bensons For Beds - Swansea707
Thank you, Kev and Giulia, for your thoughtful review! We're thrilled to hear you enjoyed your new Extra Firm Mattress and that Bethan provided outstanding service. We appreciate your feedback and will work on improving our customer experience. We look forward to welcoming you back,
Megan | Customer Care Specialist
Communication from beginning to end
Communication from beginning to end. People with pleasant interpersonal skills.
10 octobre 2026
Réponse de Bensons For Beds - Swansea707
Thank you for your wonderful feedback! We're thrilled to hear that our communication and team made a positive impact on your experience. We strive to create a welcoming atmosphere and appreciate your recognition of our efforts. We look forward to serving you again,Megan | Customer Care Specialist
Great staff and service
The team was very helpful and Sarah at the Fforestfach branch was friendly and professional, offering great advice and service. Well organised shop with plenty of choice and friendly staff
6 octobre 2026
Réponse de Bensons For Beds - Swansea707
Thank you for your wonderful feedback! We're thrilled to hear that Sarah and our team at the Fforestfach branch provided you with friendly and professional service. We strive to create a welcoming environment with great choices. We look forward to serving you again soon!
Wish we'd gone to Bensons for beds…
Wish we'd gone to Bensons for beds first instead of wasting our time at other bed suppliers. The sales girl was not pushy and gave us plenty of time to browse around the shop before approaching us. We found her to be extremely knowledgeable and answered all our questions as to what bed would be more suitable for us . No nonesense or hard sell just a genuine interest regarding our needs. She made sure that we got several discounts plus she went the extra mile when the wife mentioned she was a retired health worker in which the assistant arranged for us to have an extra discount with a Blue light health card. This was at the Fforestfach outlet near Swansea. Have to say Bensons are very fortunate to have such a great sales girl as their employee. Wish I could recall her name?
3 septembre 2026
Réponse de Bensons For Beds - Swansea707
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience at our Fforestfach outlet. Our team is dedicated to providing genuine service, and it's great to know our sales associate made such an impact. We appreciate your support and hope you enjoy your new bed!
The sales person was so helpful.
The sales person was so helpful.
The delivery drivers were very friendly and respectful.
2 octobre 2026
Réponse de Bensons For Beds - Swansea707
Thank you for your kind words! We're thrilled to hear that our sales team and delivery drivers made your experience enjoyable. We strive to provide excellent service and appreciate your feedback. We look forward to serving you again!
A major purchase made easy
A major purchase made easy. Ailsa was knowledgeable and understood my requirements. The experience was enjoyable and stressfree
29 septembre 2026
Réponse de Bensons For Beds - Swansea707
Thank you for your wonderful review! We're thrilled to hear that Ailsa made your major purchase easy and enjoyable. Our team is dedicated to understanding our customers' needs, and it's great to know we succeeded. We look forward to serving you again!
Way too pushy sales person. Swansea Store.
Pushy sales lady in the Swansea store. Jumped on us as soon as we arrived, when we said we were “just looking at the moment” she continued to follow us around trying to engage us in conversation, we felt very uncomfortable so we just walked out. Won’t be buying anything from them for sure. Way too pushy.
27 septembre 2026
Avis spontané
Réponse de Bensons For Beds - Swansea707
Thank you for taking the time to share your experience with us.
I am very sorry to hear that your visit to our Swansea store left you feeling uncomfortable. We appreciate that you felt the sales approach was too persistent and that this ultimately led to you leaving the store. This is certainly not the impression we want to leave with our customers.
I have recorded your feedback and will ensure it is passed on to the relevant management team for review.
We regret that this experience has affected your confidence in shopping with us. If there is an opportunity for us to make this up to you, we sincerely hope we can do so in the future.
Thank you again for bringing this matter to our attention,
Megan | Customer Care Specialist
Réponse de Bensons For Beds - Swansea707
We're so pleased to hear that our staff was very helpful and covered all your needs! Thank you for your kind words.
Team Bensons
Bensons for your Bed.
The senior Sales Assistant Bethan was absolutely 💯 brilliant with helping us to choose our mattress to suite our needs very knowledgeable no pressure explained everything clearly took her time and give us plenty of time to choose the mattress.
Bensons back up and delivery service was excellent easy to track their delivery journey and arrived well within the 2 hr,delivery slot.both gentleman we’re careful swift polite and courteous.Well done Bensons.
29 août 2026
Réponse de Bensons For Beds - Swansea707
Thank you so much for your positive review! We're thrilled to hear that Bethan provided exceptional service and that you were satisfied with our delivery service. Customer satisfaction is our top priority at Bensons and we're happy to know we met your expectations. We truly appreciate your business and hope you enjoy your new mattress. Thanks again for choosing Bensons! 🎉😊
Excellent Customer service
Rang the store to check they had the products we wanted. Spoke with Bethan - who confirmed we had previously shopped with Bensons for beds in Shrewsbury - confirming the products & sizes we had before. She assured us the Swansea store had them in stock & she would reserve them with our name on for collection on Saturday. Bethan was bubbly efficient very customer focused. We visited the store on Saturday to collect & pay for our reserved item . On meeting Bethan she was everything a customer service adviser should be-it was all about us the customer & our products. She excellent & I would highly recommend the Swansea store - 1st class service Bethan & a great customer experience - Thank you
15 août 2026
Avis spontané
Réponse de Bensons For Beds - Swansea707
Thank you for your kind words and recommendation! At Bensons for Beds, it's our goal to provide exceptional service to each and every customer. We're delighted to hear that Bethan was able to assist you in a friendly and efficient manner. Come see us again soon!
Dunlopilow Listened to my complaint of pillow…
Listened to my complaint of pillow being faulty and when i retuned was very understanding and polite
14 août 2026
Réponse de Bensons For Beds - Swansea707
Thank you for taking the time to share your experience with us! We are happy to hear that our team was able to resolve your issue with the faulty pillow in a courteous and professional manner. Your satisfaction is our top priority. We appreciate your feedback and look forward to serving you again in the future.
Staff ready to assist and answer…
Staff ready to assist and answer questions but allowing us freedom to browse and try out without feeling hassled. Sarah at the Swansea store was very easy to interact with and was very quick and efficient at forwarding quotes and information. A very pleasant experience and a very good 50% off deal.
7 août 2026
Réponse de Bensons For Beds - Swansea707
We're thrilled to hear that our staff provided excellent service and that you had a pleasant experience at our Swansea store! Thank you for choosing us and don't hesitate to reach out for any further assistance. Also, don't miss out on our 50% off deals! #happyshopping
Fantastic service from Ailsa
Fantastic service from Ailsa gave us good advice. She was very knowledgeable and not pushy a pleasure to deal with.
Quick turnaround and very happy with our new mattress. Delivery crew were great very friendly and helpful.
30 juillet 2026
Réponse de Bensons For Beds - Swansea707
Thank you so much for your kind words and five-star review! We are thrilled to hear that Ailsa provided excellent service and helped you find the perfect mattress. We truly appreciate your business and hope you enjoy a great night's sleep on your new mattress. Our delivery team takes pride in providing friendly and helpful service, and we are glad they didn't disappoint. Thank you again for choosing us and we look forward to serving you in the future!
Patient staff who took the time to…
Patient staff who took the time to explain options. It was easy to change the delivery dates when the flooring was delayed. Delivery was very smooth with updates on time of delivery and the delivery men were good with putting the beds together on a very hot day.
26 juillet 2026
Réponse de Bensons For Beds - Swansea707
Thank you for choosing us for your flooring needs! We are proud to provide exceptional customer service and we're thrilled to hear that you had a smooth experience with our delivery and installation team. We appreciate your feedback and look forward to serving you again in the future.
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