Bensons For Beds - Tamworth517 Avis 

Can’t fault the service. Excellent

Good choice of beds , reasonable prices
Great helpful staff

Professionalism!
Thank you all for best services!

Sharon was really helpful showing us many mattresses and slowly eliminating them one by one until we came up with the perfect one.
Very product knowledgeable courteous and polite

Excellent Service
Sharon and Dawn were extremely knowledgeable and helpful they spent time explaining the different beds etc to us. Very grateful. Thank you!

The staff are amazing hands down..

The shop The service eveerythink was amazing we would highly reccomend you guys and we'd 1000% buy from u again

The staff were polite and helpful, explaining about the different types of beds and mattresses. They allowed us as much time as we wanted to try lying on each mattress until we chose the right one.

This is the third mattress we have purchased from Bensons. Plenty to choose from at Tamworth. Always friendly staff to help and not force you to purchase something you don’t want.Emails and messages to keep you up-to date as regards delivery and time. Delivery drivers are always careful when coming into your house and removing old mattress. Excellent service all round. Thanks.

We were greeted by one of the members of staff as soon as we walked through the door and made extremely welcome.
We were then asked what were we looking for and what could they do to help .
We explained we were looking for a new bed and had certain requirements that needed to be taken into consideration.
After much care & attention taken with no pressure sales we were shown what beds were available and we came down to one bed and placed an order for a date of delivery to be advised when we’re ready.
Would recommend this particular store and the care and attention by the member of staff concerned was excellent.

Really wonderful service from Dawn from start to finish.
I wanted a tempur so knew what I wanted already. Another one!
Can’t thank dawn enough for our lovely service and atmosphere, highly recommend at the Tamworth store!

Very Disappointed – Unfair 20% Deduction and No Support

We bought a bed frame and two mattresses from Benson for Beds (Tamworth). Delivery team couldn't bring the bed frame upstairs, so we accepted a refund.

But then we were told a 20% admin fee would be deducted — a policy that was never explained at purchase. We had no choice but to accept it.

As newcomers to the UK with limited English, we didn’t understand all the details, and the store gave us no real help. Calls to customer service went unanswered, and emails took over a week to get any reply.

This whole process was exhausting. We just wanted to buy a bed — it became a
nightmare.

Be careful, especially if you're not fluent in English. Ask about every fee before you pay.

Shirley at the Tamworth store deserves recognition for her knowledge, professionalism, and, most importantly, her ability to really listen to what a customer wants, rather than just pushing what’s “trending.”

I was specifically looking for a traditional pocket sprung mattress with natural materials like wool, I definitely did not want memory foam, which other retailers seem intent on telling me I should have! Shirley completely understood my preferences.

Having bought from Bensons for Beds over a decade ago, I decided to return, albeit this is a different branch, as the previous one no longer exists. I’m so glad I did. The special offer made it possible for me to choose the mattress I really wanted, something that would otherwise have been out of financial reach.

Despite managing that large store entirely on her own, Shirley was calm, methodical, and attentive. I never felt rushed or pressured.

With a background in sales and customer service myself, I value that 'good old-fashioned' service approach, and that’s exactly what Shirley delivered.

Excellent, very professional and friendly service from Dawn.

Store well presented.

Staff were so helpful and informative

Chris was very friendly, knowledgeable and helpful and in no way pushy you could see how passionate he is about his role

Staff where polite and helpfull with sound advice

Plenty of choice with a knowledgable sales person

Great showroom with welcoming staff. Was able to look & try equipment & then assisted with knowledgeable staff member when requested. Sale of product was made easy however was a little disappointed in waiting times for the product to be delivered 3 weeks for a mattress with is held in storage 30 minutes up the road to my address seems fairly accessible.

Great experience Chris helped me with what I’m hoping will be the best bed I’ve ever owned I thought I needed a soft bed due to my back and hip issues but he showed me a firm mattress and it felt so comfortable the best in the store

Knowledgeable and helpful staff