First the negatives....I tried to order online and it stated free assembly. When I went through processing my order there was nothing on there to confirm assembly. Now the positives...I then rang... Voir plus
L'entreprise a répondu
Unit D1a Lakeside Retail Park, RM20 1WN Thurrock, Essex, GB
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First the negatives....I tried to order online and it stated free assembly. When I went through processing my order there was nothing on there to confirm assembly. Now the positives...I then rang... Voir plus
L'entreprise a répondu
The assistant in the shop was friendly, extremely knowledgeable and helpful, and made the choice of a bed and mattress a stress free experience. Explained all the choices available, their cost, benefi... Voir plus
Dirty van made the bed packaging dirty. Now my carpet upstairs is dirty, must be oil. Delivery guys didn't care at all. They run away so quickly I didn't have time to act. I have to pay a carpet cle... Voir plus
L'entreprise a répondu
The staff throughout. I wouldnt usually post things like this but the service from when I entered the store, was left to browse around and when ready nodded someone over to help, to purchase with the... Voir plus
L'entreprise a répondu
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Unit D1a Lakeside Retail Park, RM20 1WN, Thurrock, Essex, Royaume-Uni
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Went to Bensons Beds first because it was where we parked the car and saw what we thought was a good deal. After going in to every other shop with beds on the retail parks, (about 12) we went back to BB because the deal was really good. Served by Christopher, the purchase process was quick and easy.
If I had to nit pick, I’d say the 4 week delivery time and the £39 delivery charge were a bit steep. But over all, the experience was good. .
Helpful and professional staff. Product met expectations. Simple process for ordering. Would recommend this company.
The sales lady Asha was very helpful and patient. She was also quite informed about the various products on offer
Sheela was very helpful.
She helped us chose the right mattress by using the sleep pro to measure pressure points . Then let us test a few mattresses out too.
Also helped us choose a base and headboard , showed us all the colours/materials and styles they come in . Wasn't rushed or pressured in buying anything . But was explained to us . Very friendly
My experience over at the Lakeside branch was exceptional! The staff there were all pleasant especially Lateef. Considering I came with my 2 young children he was very patient with me and even interacted with my children making the whole process as smooth as possible.
The member of staff that assisted us was very knowledgeable, she listened to what we needed and guided us through various options suitable to our needs allowing us to make a the right choice for us. There was no pressure to buy and we were allowed to try out and re-try as many different mattresses as we wanted. The terms of sale were explained clearly and any questions asked were answered in a way which was easy to understand. Overall our experience was excellent
The store was nice and quiet as I went early in the morning. Asha assisted me straight away and helped me to try different mattresses. She was very thorough and friendly and helped me to find things within my budget but that also worked for what I needed. Very happy with the service and I’m looking forward to my new mattress arriving!
I looked around at a lot of bed places, I found the service and knowledge of Asha (sales person) here amazing, Asha was not pushing for the sale and was very helpful with the correct bed and mattress and really helpful with the entire process.
It was actually a pleasurable experience purchasing the bed.
Store assistant was really helpful in advising us which mattress would be best for our 13 year old. Communication from Bensons been excellent.
the staff made you feel welcome and understand your needs. quite knowledgeable on products . a gd place to buy a bed from.
The sales person was not pushy, I was left to browse without be spoken to all the time. The lady was polite, informative and had a cheerful manner.
Chris was so helpful with helping us find a bed and pillows. Informative, polite and not pushy. Appreciated the good service.
We were warmly welcomed by our salesman, Gary (Thurrock Branch) and given plenty of time to make our decision. He exhibited considerable knowledge of the products and we were very happy with our visit.
The sales associate in the Lakeside store, Idris, was friendly, informative and extremely helpful without being pushy. I didn't feel rushed or forced and he explained everything clearly.
Amazing customer service she took her time to understand my wants and needs .
The salesman was knowledgeable friendly and did not push us into ordering to ordering anything
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