From the moment we got into the shop we had a wander then the sales staff, who was very knowledgeable about the mattress we needed for the ottoman bed. We were going to get a medium until he told us t... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementRiviera Way, TQ2 7AP Torquay, Devon, GB
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Friendly staff not pushy and very knowledgeable about the products got my king size bed and mattress through finance, and the process was very easy and completed within 10min. Very happy with the whol... Voir plus
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The store was great. We were greeted on arrival, allowed to look around and given good advice both from the team and from the display on each bed. I would prefer though to have the delivery price m... Voir plus
L'entreprise a répondu
We visited the Torquay store and were warmly greeted by George. He gave us all the information we asked about, was extremely knowledgeable and not at all pushy. We could not of had better customer s... Voir plus
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À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Torquay Riviera Way
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Riviera Way, TQ2 7AP, Torquay, Devon, Royaume-Uni
4,8
Excellent
220 avis
Demande des avis aux clients
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Delivery drivers don't call ahead.
No call from the delivery drivers which I was relying on as I work close to home and was going to meet up with them. Fortunately I was watching the tracker they provide and saw they were nearly at my house. I caught them but only just, otherwise I'd have had to reschedule the appointment.
7 octobre 2025
Avis spontané
Réponse de Bensons For Beds - Torquay Riviera Way
Thank you for your feedback.
We’re sorry for the inconvenience caused by the lack of a call from the delivery drivers. We understand how important timely communication is, especially when you’re relying on it to coordinate your day. We’re glad to hear that the tracking system helped you catch the delivery in time. Your comments are very helpful, and we’ll share them with our delivery team to improve communication going forward. If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Best Wishes,
Megan
Customer Care and Bensons for Beds
Jake,s service was exceptional in…
Jake,s service was exceptional in every way. He was very patient with his advise as I am 89years old . It made a pleasant change to be treated with respect which you don,t often get with young assistants .
Torquay Benson's.
10 octobre 2025
Réponse de Bensons For Beds - Torquay Riviera Way
We appreciate you sharing your positive experience. It's wonderful to hear that our service met your expectations and that you felt respected. We value your feedback and are happy you enjoyed your visit to our Torquay location.
Take care,
Megan at Customer Care
Excellent Service
Spoke to George at our local store in Torquay. Excellent customer service, knowledgeable and friendly. Delivery was the same, plenty of notice from the driver and quick friendly delivery. Brilliant thanks!
3 octobre 2025
Réponse de Bensons For Beds - Torquay Riviera Way
Thank you for your fantastic feedback! We’re delighted George and our delivery team provided excellent, friendly service with great communication. We appreciate you taking the time to share your experience!
Best Wishes,
Megan
Bensons for Beds Customer Care
Jake was very helpful but not pushy.
Jake was very helpful but not pushy.
Advised us on questions that we asked.
Very informative, professional and friendly.
23 septembre 2025
Réponse de Bensons For Beds - Torquay Riviera Way
We're happy to hear that you found our team member helpful and informative! We aim to provide professional and friendly service by answering all your questions without pressure. Thanks for your feedback!
Thank you,
Lauryn at Customer Care.
Great service and communication…
Great service and communication throughout.
Darren (Salesperson) Was very knowledgeable, polite and professional. He listened to our requirements and then guided us to our options.
Both Dave and Rob (Delivery guys) were very polite and professional. They took every care in bringing the goods into the house and assembled it. Then they took all the rubbish away and cleared up everything before they left. Top class.
6 septembre 2025
Réponse de Bensons For Beds - Torquay Riviera Way
Thank you for your kind words and for choosing us for your purchase! We're thrilled to hear that Darren, Dave, and Rob provided exceptional service and made the whole process easy and stress-free for you. We pride ourselves on delivering top-class service and look forward to serving you again in the future. #CustomerFirst #TopNotchService
The assistant was very helpful and…
The assistant was very helpful and professional
17 septembre 2025
Réponse de Bensons For Beds - Torquay Riviera Way
Thank you for your review! Our team takes pride in providing helpful and professional service to all our customers. It was a pleasure serving you. We hope to see you again soon!
Really good customer service
Really good customer service, efficient, knowledgeable and courteous.
27 août 2025
Réponse de Bensons For Beds - Torquay Riviera Way
We appreciate you sharing your positive experience! We are so glad our team was efficient, knowledgeable, and courteous for you.
Take care,
Megan at Customer Care
Very clean store.Knowledgeable polite…
Very clean store.Knowledgeable polite staff who went into detail about the merits of different products.
23 août 2025
Réponse de Bensons For Beds - Torquay Riviera Way
Thank you for the positive feedback! We take pride in maintaining a clean store and providing top-notch customer service. Our knowledgeable team is always happy to go into detail about our products. We appreciate your support and hope to see you again soon!
Superb
Superb. From the showroom to delivery the staff could not have been more helpful, they were punctual, polite and efficient. I couldn’t have asked for more.
22 août 2025
Avis spontané
Réponse de Bensons For Beds - Torquay Riviera Way
Thank you for the fantastic review! We are thrilled to hear that our team provided top-notch service from the showroom to delivery. It was our pleasure to be punctual, polite, and efficient for you. Your satisfaction is our priority.
Staff were very helpful and very…
Staff were very helpful and very understanding of my needs
18 août 2025
Réponse de Bensons For Beds - Torquay Riviera Way
We're happy to hear that our staff were helpful and understanding of your needs! We appreciate your positive feedback and support. Sleep well, Megan at Customer Care
The staff in particular Jake and John…
The staff in particular Jake and John from the Torquay branch were very professional and helpful in seeking to explain and discuss our needs and how these could be best met with regard to the purchase of a new bed. They did not seem to hard sell their products but seemed to seek to want to ensure the best possible fit for our needs in a friendly and warm way.
19 août 2025
Avis spontané
Réponse de Bensons For Beds - Torquay Riviera Way
We're happy to hear that you found our team members professional and helpful. We appreciate you mentioning their friendly and warm approach in helping you find the best fit for your needs. Thank you for your positive feedback, Megan at Customer Care
Excellent sales quite calm and…
Excellent sales quite calm and knowledgeable. No rush no obligation
5 août 2025
Réponse de Bensons For Beds - Torquay Riviera Way
Thank you so much for taking the time to share your experience with us! We pride ourselves on providing a relaxed and informative environment for our customers. We appreciate your kind words and hope to see you again soon, Megan at Customer Care
Helpful ,but not overbearing
Helpful ,but not overbearing , staff member helped me choose a bed suited to my needs and budget.
4 août 2025
Avis spontané
Réponse de Bensons For Beds - Torquay Riviera Way
Thank you for your kind review! Our team prides itself on providing knowledgeable and helpful service while still respecting our customers' needs and budget. We're so glad you found the perfect bed for you. Come back anytime!
Polite service and knowledgeable staff
Great place to buy from. The staff were polite, informed and let you browse without distraction.
23 juillet 2025
Réponse de Bensons For Beds - Torquay Riviera Way
Thank you for your glowing review! Our top-notch staff is always here to make your shopping experience pleasant and relaxed. We appreciate your support and look forward to seeing you again soon. Happy shopping! Megan at Customer Care🛍️
Top Notch.
Previously, my wife and I bought a new bed from your main competitor Dreams, and we haven't been 100% happy with it, despite going to the showroom and discussing the issues. As Bensons Beds is in the locality, my wife and I went there in search of a new bed. We looked at the beds displayed, and selected the one which we wanted. We found an assistant who came over and really impressed me at his knowledge of the bed we wanted, his ability to discuss the pricing issue, the delivery schedule and so on. It wasn't then difficult to inform the assistant that he had got the sale, the paperwork was completed without any fuss, and we are now awaiting it's arrival(the bed that is!!!)
23 juillet 2025
Réponse de Bensons For Beds - Torquay Riviera Way
Thank you so much for choosing Bensons Beds for your new bed! Our team takes pride in providing excellent service and expertise to help you find the perfect bed at the best price. We can't wait for you to experience the comfort and quality of your new bed. Thank you for your support, Megan at Customer Care!
The salesperson had loads of time to…
The salesperson had loads of time to show me various different beds and applied my blue light saving to my purchase.
23 juillet 2025
Réponse de Bensons For Beds - Torquay Riviera Way
Thank you for sharing your positive experience with our salesperson! We strive to provide excellent service and help our customers make the most of their purchases. We hope you enjoy your new bed and thank you for choosing us, Megan at Customer Care
Very helpful
Helpful staff in store delivery was on date on time carried in and placed carefully 10 out 10 thank you
10 juillet 2025
Avis spontané
Réponse de Bensons For Beds - Torquay Riviera Way
Thank you so much for your positive feedback! We strive to provide excellent customer service and timely delivery. We appreciate your business and hope to see you again soon! Megan at Customer Care😊
Excellent customer service
Excellent customer service, explained what I needed in a bed took me straight to the right type and thourougly explained all the different ranges, was not pushy and gave me time to make up my mind
Excellent access for disabled people
Five star Darren (Torquay Branch )was very proffesional highly reccomend this branch
6 juillet 2025
Avis spontané
Réponse de Bensons For Beds - Torquay Riviera Way
Thank you for your glowing review! We pride ourselves on providing exceptional customer service and accommodating the needs of all our customers. We're delighted to hear that Darren at our Torquay branch was able to assist you in finding the perfect bed and make the process effortless. We look forward to seeing you again in the future. Thank you for recommending us! Megan at Customer Care🌟
Bed frame
Walked into bensons Torquay and from the first minute we was greeted by George B .what a great experience from start to finish. George was very knowledgeable friendly and patient to my needs .all staff was very helpful and friendly .nothing to much trouble .5* service
1 juillet 2025
Réponse de Bensons For Beds - Torquay Riviera Way
Thank you for your glowing review! We're thrilled to hear that George provided excellent service at our Torquay location. Our team strives to make every customer experience as fantastic as yours. We appreciate your support and look forward to seeing you again soon,
Megan at Customer Care
Réponse de Bensons For Beds - Torquay Riviera Way
Thank you for the kind review! We always strive to provide excellent service and speedy delivery to our customers. We're glad you had a positive experience with us,
Megan at Customer Care.
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