We had an amazing experience in the wednesbury branch on Friday! We went in need a mattress to take home that day, Rob was incredibly helpful in finding us one out the clearance sections. From... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 4b Gallagher Shopping Park, WS10 9QY Wednesbury, West Midlands, GB
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Lisez les avis des autres
Great in store, used 'sleep machine' for mattress & pillow recommendations. Delivery was on time and done well. However, pillows are unsuitable for us, but they won't do anything as 'we recommend but... Voir plus
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We had visited the superstore at wednesbury that had a lot of choice and variety. We were greeted by Gaynor who was absolutely fabulous and guided us through the journey effortlessly. She was... Voir plus
L'entreprise a répondu
A very positive experience with Bensons for Beds from the first person in store who was extremely helpful to the delivery people who came at the expected time and rang to say when they were on their w... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Wednesbury606
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 4b Gallagher Shopping Park, WS10 9QY, Wednesbury, West Midlands, Royaume-Uni
- 1215057671
4,7
Excellent
730 avis
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Staff friendly and knowledgeable.
Staff are friendly and knowledgeable about their products. Had a very good experience with Bensons and really happy with the quality of the bed and mattress purchased. Would recommend the company to others.
5 août 2025
Avis spontané
Réponse de Bensons For Beds - Wednesbury606
We appreciate you sharing your experience with us! We're happy to hear that our staff's knowledge and friendliness, along with the quality of your new bed and mattress, met your expectations. Thank you for recommending us, Megan at Customer Care
Good experience of choosing a bed
Sales person was very knowledgeable
Knew what we were looking for and made the experience of choosing a bed easy
27 août 2025
Réponse de Bensons For Beds - Wednesbury606
We're happy to hear that our team member's knowledge helped make your bed selection process easy. Thank you for sharing your positive experience with us!
Take care, Megan at Customer Care
Amazing service
25 août 2025
Réponse de Bensons For Beds - Wednesbury606
Thank you for your 4 star review! We appreciate your kind words and hope you love your new order, Megan at Customer Care.
Very friendly but not pushy.
26 août 2025
Réponse de Bensons For Beds - Wednesbury606
We're glad you found our team friendly and helpful without being overbearing. Thanks, Megan at Customer Care
The experience was great I came in…
The experience was great I came in looking for a mattress and was greeted by Jaya she was very helpful and told me important things about the beds. She wasn’t pushy and in my opinion that’s how sales should be. She told me she was new but I think she’s a great asset to the company. I will surely be coming back and ordering !
24 août 2025
Avis spontané
Réponse de Bensons For Beds - Wednesbury606
Thank you for your kind words, we are thrilled to hear about your positive experience with Jaya! Our team prides itself on providing exceptional service and we are happy to have her as part of our team. We look forward to seeing you again soon and helping you find the perfect mattress. Sweet dreams!
Great in-store experience with Niall
Great in-store experience with Niall, helpful and patient. Delivery drivers respectful, polite and tidy
20 juillet 2025
Avis spontané
Réponse de Bensons For Beds - Wednesbury606
Thank you for sharing your wonderful experience with us! We are thrilled to hear that Niall provided excellent service and our delivery drivers made a positive impression. We take pride in providing top-notch service to our customers. Thank you for choosing us!
Staff was friendly and helpful
Staff was friendly and helpful, smooth shopping experience and delivered on time
21 août 2025
Réponse de Bensons For Beds - Wednesbury606
"Thank you for your positive review! We are thrilled to hear that our staff provided great service and that your shopping experience was smooth and on time. We look forward to serving you again in the future!"
Excellent
Great company staff very friendly and professional they let you try out the beds to make sure you get the right mattress for your comfort great experience from start to finish.
22 août 2025
Réponse de Bensons For Beds - Wednesbury606
We appreciate you sharing your experience! We're happy to hear that our friendly and professional staff helped you find the right mattress for your comfort. Thank you for the positive feedback, Megan at Customer Care
Réponse de Bensons For Beds - Wednesbury606
We're happy to hear that our salesman was helpful and informative! Thank you for your positive feedback; we appreciate it. Megan at Customer care
I had a great experience at Bensons For…
I had a great experience at Bensons For Beds! Niall from Birmingham store in Wednesbury was a great help and he kindly guided us towards the perfect mattress we’ve been looking for forever! It’s taking a bit of time for it to arrive, but surely it’s worth the while! (Roughly 12 days)
19 août 2025
Réponse de Bensons For Beds - Wednesbury606
We're happy to hear that you had a great experience in our store. It's great to know that a member of our team was helpful in guiding you to find the perfect mattress. We appreciate your patience regarding the delivery. Thank you, Megan at Customer care
Straight to the point
Straight to the point, helpful and patient that made it really easy and fast to get the things done,
Niall was very helpful
18 août 2025
Réponse de Bensons For Beds - Wednesbury606
We're happy to hear that our team offered helpful and patient support, which made getting things done fast and easy. We appreciate your positive feedback, Megan at Customer Care
Meshaq was a great a help
Meshaq was a great a help.
Managed to secure our first choice tempur mattress at a great price and a quick delivery.
15 août 2025
Réponse de Bensons For Beds - Wednesbury606
We are so happy we could help you secure your first choice mattress at a great price with quick delivery! Thank you for your positive feedback, Megan at Customer Care
Rude Delivery Driver
The delivery team arrived to deliver our super king mattress and it fitted through the door and up the stairs into our bedroom.
Then, the delivery drive rudely stated that we shouldn’t have ordered a super king mattress and next time to not order a bigger one. There isn’t a larger size than a super king, so I don’t know what he was referring to there. Maybe he was having a bad day?
His colleague then stated not to listen to him, as we are the customers and it’s up to us what we order which is spot on.
Maybe the delivery driver needs to attend a course on how to treat customers with respect or Benson’s will unfortunately lose business from other buyers.
5 août 2025
Avis spontané
Réponse de Bensons For Beds - Wednesbury606
We appreciate you taking the time to share your delivery experience. We're sorry to hear that one of our team members was disrespectful. We will address this internally to ensure our service consistently meets expectations. Thank you for bringing this to our attention, Megan at Customer Care
From start to finish - PERFECT!
From start to finish, the whole experience was truly 5-star. The sales assistant at the Wednesbury store, ABU, was absolutely fantastic. He struck the perfect balance — friendly and informative without being pushy — and gave us exactly the details we needed, which made us feel confident enough to buy there and then.
We chose a beautiful Simba mattress, and ABU clearly explained the delivery timeframe and all our options. When delivery day came, the communication was excellent — I received regular updates and even a courtesy call from the driver with an exact arrival time.
The mattress arrived well-packaged, with clear care instructions provided. We couldn’t be happier. We’ll soon be shopping for a new bed, and thanks to this experience, I already know exactly where I’ll be going. 😀
21 juillet 2025
Avis spontané
Réponse de Bensons For Beds - Wednesbury606
Thank you for your kind words and for choosing us for your mattress purchase! We're thrilled to hear that ABU provided excellent customer service and made your shopping experience 5-star. We're glad you love your Simba mattress and look forward to helping you find the perfect bed in the future! Megan at Customer Care😀
New mattress
Went to buy new mattress at Wednesbury store, wasn’t quite sure what sort to have and didn’t understand the different types of mattress, Rob was great explained it to us so we understood and helped us pick the right mattress, really helpful and polite and not pushy. Would definitely go back here again.
9 août 2025
Réponse de Bensons For Beds - Wednesbury606
We are so grateful for your positive feedback and are thrilled to hear that you had a great experience at our Wednesbury store! Our team strives to provide excellent customer service and we're glad that Rob was able to help you find the perfect mattress. We look forward to welcoming you back in the future!
Really helpfully and friendly
Really helpful in the store, friendly and knowledgeable. Van crew who delivered the bed very polite and helpful as we were going to have to put the bed together ourselves as the room wasn't quite ready.
4 août 2025
Réponse de Bensons For Beds - Wednesbury606
We're thrilled to hear that our store team and delivery crew were able to provide such excellent service! We pride ourselves on being helpful, friendly, and knowledgeable, and we're so glad you had a positive experience with us. Thank you for choosing our store!
Great experience
Was left to look around and try mattresses and talk about beds alone. Then once we had made our way around the store we were approached to offer assistance. Assistant was knowledgeable, took us to testing bed which helped to slim down the choices. This was our first experience of choosing a bed together as we had always been given beds previously. Made the whole experience a less daunting affair.
7 août 2025
Réponse de Bensons For Beds - Wednesbury606
Thank you for sharing your positive experience! We're glad our knowledgeable assistant was able to guide you towards finding the perfect bed. It's our goal to make the bed buying process less daunting and we're happy to have been a part of your first experience choosing a bed together. Thank you for choosing us!
Bed and wardrobe search
I went down to Bensons in Wednesbury in search of a bed and wardrobe to go in my new room. I had quite a list of what I needed from the items, one being that it had to be cat scratch proof, (I have 3 cats). Meshaq was there to help from the moment I entered. He was so attentive and understanding. He really cared about me getting the best experience. I didn’t feel rushed or pressured when making decisions. He also offered advice and little tips that just made the stressful choice of choosing furniture that much easier. Overall I am so pleased with my shopping experience and am very excited to receive the items :)
30 juillet 2025
Réponse de Bensons For Beds - Wednesbury606
Thank you for your kind words, we are delighted to hear that Meshaq provided exceptional service during your visit to our store. We understand that choosing furniture can be overwhelming, but our team is always here to make the process easier and more enjoyable. We can't wait for you to receive your cat-proof bed and wardrobe and hope they will bring you joy for years to come!
Réponse de Bensons For Beds - Wednesbury606
Thank you for your kind words, Gaynor is a valuable member of our team and we are glad she was able to assist you. We strive to provide excellent service and we are delighted to hear that you are enjoying our product. Thank you for your support!
The gentleman was not pushy or trying…
The gentleman was not pushy or trying to tie you down
22 juillet 2025
Réponse de Bensons For Beds - Wednesbury606
Thank you so much for your kind words. We strive to provide a relaxed and pressure-free shopping experience for all of our customers. We truly value your feedback and hope to see you again soon, Megan at Customer Care
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