We had purchased a bed from the Worcester branch last year and when we went back a few days ago Gary remembered us so were impressed. Gary again assisted us when we purchased 2 single beds. He dealt... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit B2 Elgar Retail Park, Worcester, WR3 8HP Worcestershire, Worcestershire, GB
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Lisez les avis des autres
Needed to try out a dual electric king size bed with an hybrid mattress and found what I needed in the Worcester store. There was only a single one on display with a medium mattress but was told that... Voir plus
L'entreprise a répondu
Staff were friendly and not over pushy. Overall the showroom was laid out to easily view products on display along with all of the relevant information clearly marked. We asked various questions to... Voir plus
L'entreprise a répondu
Really family friendly, able to shop with young children being well accommodated for. Staff went above and beyond.
À propos de l'entreprise
À propos de Bensons For Beds - Worcester722
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit B2 Elgar Retail Park, Worcester, WR3 8HP, Worcestershire, Worcestershire, Royaume-Uni
- 1905759726
4,9
Excellent
626 avis
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Staff very helpful but expensive…
Staff very helpful but expensive delivery charge No options to just have delivered to door for cheaper delivery charge. Other furniture companies offer this option.
26 septembre 2025
Réponse de Bensons For Beds - Worcester722
We appreciate your feedback and are happy our staff was helpful. We appreciate your feedback and we'll review our delivery options, as we want to provide affordable choices for everyone.
Thank you,
Lauryn at Customer Care
Double bed purchase
From start to finish , buying the bed was fabulous & lady in shop went through all the details … delivery was excellent, the guys were very courteous & respectful of my property… excellent service all round !
22 septembre 2025
Avis spontané
Réponse de Bensons For Beds - Worcester722
We're happy to hear that buying the bed and the delivery service were fabulous experiences! It's great to know that the staff were courteous and respectful. Thank you for your feedback.
Thank you,
Lauryn at Customer Care.
Good product
we found the people in the shop were really friendly and helpful, delivered when stated it would be, delivery guys were polite friendly and professional
18 septembre 2025
Avis spontané
Réponse de Bensons For Beds - Worcester722
We appreciate your feedback! We're happy to hear that you found our team friendly and helpful, and that the delivery was on time with a polite and professional team.
Thank you,
Lauryn at Customer Care.
Réponse de Bensons For Beds - Worcester722
We are happy to hear that you feel this way. Thank you for your positive feedback; we appreciate it greatly.
Thank you,
Lauryn at Customer Care.
Excellent service in our local Benson's…
Excellent service in our local Benson's store to find the bed we wanted. Advice on payment options . Delivery very smooth. Had bed put together for us on delivery. All packaging removed. A great bed at a good price.
22 février 2025
Réponse de Bensons For Beds - Worcester722
We're happy to hear that you received excellent service in our store and found the perfect bed! We're glad the payment advice and delivery went smoothly, with assembly and packaging removal. Thank you for the positive feedback!
Best Wishes,
Megan at Customer Care
Made feel at ease very helpful showed…
Made feel at ease very helpful showed all different mattresses
7 septembre 2025
Réponse de Bensons For Beds - Worcester722
We're glad you felt at ease and found our help valuable while exploring the mattress selection. Thank you for your positive feedback, Megan at Customer Care
Great service
Great service. The sales assistant took great care to ensure that all I need for Matt before recommending several beds for us to try. As this was a bed for my children, she treated them really well without being patronising. Really great service and would recommend.
1 septembre 2025
Réponse de Bensons For Beds - Worcester722
We appreciate you sharing your positive experience. It's great to hear that our sales assistant provided attentive service and treated your children respectfully while helping you find the perfect bed. We value your recommendation, Megan at Customer Care
A Personal and Professional Service
We were given time and personal attention by Gary (Worcester store) with just the right amount of information and help in choosing a new bed. Gary was, by his own admission, relatively new to the company but he was nevertheless very knowledgeable and assured. He allowed us time on our own to choose but was available to offer advice when needed.
30 août 2025
Réponse de Bensons For Beds - Worcester722
We're happy to hear that you received personal attention and helpful information while choosing your new bed. We appreciate you acknowledging the team member's knowledge and support. Thank you for your positive feedback, Megan at Customer Care
Neil was really great with providing us…
Neil was really great with providing us with information regarding the mattress and pillows, we tried quite a few out, very happy with the customer service we received! Very friendly and great sense of humour! Thanks again for making us have a lovely day. One very happy customer :)
28 août 2025
Avis spontané
Réponse de Bensons For Beds - Worcester722
We're happy to hear that you had a great experience and that the information about our mattresses and pillows was helpful. We appreciate your positive feedback on the friendly and humorous customer service you received. We appreciate you, Megan at Customer Care
Friendly staff
Friendly staff. Wasn't too pushy. Allowed us to look round without being pestered. Very knowledgeable. Made me feel at ease.
4 septembre 2025
Réponse de Bensons For Beds - Worcester722
We're happy to hear that you felt comfortable during your visit. It's great to know our team's knowledge and approach made you feel at ease. Thank you for your feedback,
Megan at Customer Care
Very professional and helpful
4 septembre 2025
Réponse de Bensons For Beds - Worcester722
We appreciate you taking the time to share your positive experience with our team.
Take care,
Megan at Customer Care
Réponse de Bensons For Beds - Worcester722
We're happy to hear that we provided good communication regarding your delivery. Thank you for your positive feedback, Megan at Customer Care
Réponse de Bensons For Beds - Worcester722
We appreciate you sharing your experience! It is great to hear our staff was polite and helpful. We value your feedback Ian, Megan at Customer Care
Bensons Experience
Furniture displayed well, staff very helpful and friendly, no pressure but all the information I needed.
27 août 2025
Réponse de Bensons For Beds - Worcester722
We appreciate you sharing your thoughts. We're happy to hear that you found our furniture well displayed and our staff helpful and friendly!
Take care, Megan at Customer Care
Mattress
We unfortunately had a faulty mattress within the guarantee period for the 1st time & had to report it. Customer services were very helpful.
We had to take lots of photos of it & the bed base & answer a lot of questions which I understand to make sure we got a replacement one. Was continually updated by company. We chose a new mattress & very helpful in store too. Also updated regularly about delivery of mattress on the day & delivery guys were very good & respectful & rang me 30mins before delivery too. Customer service by Bensons for Beds great all round. Would recommend.
13 août 2025
Réponse de Bensons For Beds - Worcester722
We're happy to hear that customer services were very helpful during the process. We appreciate your patience with the photos and questions. It's great to know you were continually updated and found assistance in-store. We're glad the delivery was smooth and respectful. Thank you for recommending us, Megan at Customer Care
Excellent service from Benson For Beds
Excellent service from Benson For Beds, from choosing product, to delivery. Thank you
28 août 2025
Avis spontané
Réponse de Bensons For Beds - Worcester722
We appreciate your positive feedback regarding our service, from product selection to delivery. We're happy you had an excellent experience, Megan at Customer Care
Excellent staff
The staff were excellent. Friendly, knowledgeable and polite. Lauren went above and beyond. 10/10
26 août 2025
Réponse de Bensons For Beds - Worcester722
We appreciate your fantastic feedback! We are so glad to hear that our team was friendly, knowledgeable, and polite and went above and beyond for you. Take care, Megan at Customer Care
Very helpful employees
Very helpful employees - Cherie and Julie - gave me all the information I needed to make a decision by about which mattress to buy.
22 août 2025
Réponse de Bensons For Beds - Worcester722
Thank you for your kind words and recognition of our team members, Cherie and Julie! We're glad they were able to provide all the necessary information for you to make an informed decision on your mattress purchase. It's always our goal to have helpful and knowledgeable staff to assist our valued customers. We appreciate your support and hope you enjoy your new mattress! 🛏️ #happyshopping #greatcustomerservice
Luke and Paul the delivery drivers were…
Luke and Paul the delivery drivers were efficient, helpful, courteous and couldn’t do more to make sure my new bed was to the highest standard and that I was happy before they left.
Julia in the shop was informative and so good at giving the right information so I could make an informed decision
20 août 2025
Avis spontané
Réponse de Bensons For Beds - Worcester722
We're delighted to hear that the delivery team were so helpful and efficient in ensuring your satisfaction with the new bed. It's also great to know that our team member was informative and helpful in guiding your decision.
Thank you for your review. Take care,
Megan at Customer Care
Helpful staff and comfy mattress
The staff at Benson for beds in Worcester were very helpful and courteous. Once I had explained what I was looking for, I was left on my own to check and experience the mattress comfort for myself without any "over the shoulder," interference. Once I had decided what mattress and other extras that I wanted, the lady member of staff took my order and gave me a reasonable delivery date. All in all a enjoyable experience.
15 août 2025
Réponse de Bensons For Beds - Worcester722
Thank you for sharing your positive experience! We're happy to hear that our Worcester team was helpful and courteous, and that you appreciated the no-pressure approach. We're glad you found the perfect mattress and had an enjoyable experience.
Sleep well, Megan at Customer Care💜
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