Bergzeit Avis 

Purchased a Garmin Instinct Tactical watch - £70 cheaper than UK stores, delivery took 10 days from point of order. To do this from Germany to UK, during a global COVID pandemic affecting supply chains is not only fantastic service, but great price too. Updates on dispatch were provided by automated email service and delivered via DHL. I'd most certainly use Bergzeit again, without hesitation.

Bergzeit are obviously (like everybody else) facing issues in the current covid crisis with comunication and communicating confirmations and dealing with queries however there were no issues with payment and my NW razor mountain bike shoes in a colourway not available in the UK were delivered by DHL in about 8 days .. not bad in current circumstances from Germany especialy as they were subject to free delivery .. and I believe free return if needed so satisfied .. recomended

Having ordered from several small and large websites during this pandemic, including medical websites who of course are majorly under a huge work load, I was very surprised by this companies lack of communication and despatch date!

I was meant to receive my goods several days ago as they were an important item and this was expressed several times and when I found out I would not get the item in time I requested a refund and then at that time it was magically despatched. So the delivery issue was on their part not despatching the item when they said they would based on their on date on the product page.

The delivery time once on the road was what I expected and fantastic ( thanks DHL) but how this company can not reply to an email sent over a week ago but some how can update their social media pages everyday in depth is beyond me. It shows a lack of care for customers once they have paid.

My item was very expensive too!

In future I would possibly buy from them again if they had an Item I couldn't get anywhere else and was fairly cheap, but as it stands I am unlikely to use this shop or recommend it to any one else.

Very poor show from a German company.

bergzeit dispatched my item from Germany to England it as taken 11 days and they use DHL which are apalling you cant conact them they just pass you from Dhl to its not our fault contact dhl parcel not dhl its just laughable they leave you a card saying they returned item to depot because no neighbour was home???? on a street with 20 neighbours during the pandemic ?????? they say they will deliver the following day so stayed in all day couldnt contact them at all and parcel still not here. i blame Bergzeit for using Dhl and i blame DHL for being completley useless

Ordered a Wechel Pathfinder Zero g tent in October 2019 - I'm just writing the review now, as I'd forgotten I'd used that company until I searched my email box for their name. Excellent service back in October, so my question about whether to order from them now is answered, going right ahead. The tent was dispatched from Germany and arrived in the UK very quickly and tracked.

Ordered a Fenix 6 pro on 5th March and it arrived on 12th March. Updates from DHL were slow and it took 5 working days. However, the customer service team at Berzeit were really helpful. The product arrived nicely packed and as ordered. Thank you.

Hestra mittens were at a great price so despite the reviews I decided to order these (for next season).
The communication was excellent and they arrived quickly.

Order arrived in the specified time and in good condition. Very enjoyable experience and would shop with them again. Thanks.

I just wanted to share my very positive experience with Bergzeit.
I placed an order on 21st February and I received it on the 25th February. They acknowledged my order, gave me an order number and when it came to delivery I was sent a txt with the courier name and an hours time slot and it arrived within that time. This is as fast as anything ordered in this country and it was cheaper.

Good quality service and product arrived in no time. Considering this item was delivered from Germany the turnaround was very fast. Also, my item (Mammut Chamuera) was an absolute bargain, more affordable even than on the Mammut website. Would shop with Bergzeit again.

Genuine bargains can be had if you keep your eyes peeled.
Decent lead times too.

Read some poor reviews so felt a bit apprehensive about placing an expensive order. However I placed the order and it arrive with in 3 working days. All in all I’m mega happy wirh my purchase, fast free delivery, full notifications every step and a quality product at an unbeatable price 😊 Danke schöne to all to all Bergzeit team. I’ll be back 🏂🏔👍🏽

Bought a (difficult to find in UK) Rolwaling Himal map from Bergzeit - easy as anything - map was in stock and arrived today (UK) from Germany - six days from placing the order. Kept informed of progress throughout. Recommended.

Complimenti. acquisto Perfetto scarpone come descritto .
Spedizione Super rapida .Molto Consigliato
Grazie alla Prossima
Giorgio..

Ordered a pair of La Sportiva trango towers, after three uses the soles were trashed, got in touch with Bergzeit and they said send them back, they sent them to La Sportiva, who said there was nothing wrong, but would re sole them for 79 euro. If there was nothing wrong, then why offer to re sole? Bergzeit was not happy with this so fought my case and got a re sole done free of charge, the boots I am unhappy with, how Bergzeit handled my complaint was first class. If there is a negative, its that it took a little longer than I'd hoped, but that secondary to getting a positive ending to my issues.

I ordered a Houdini gilet and it came quickly with no problems - not sure why there are so many bad reviews

I've ordered a pair of trekking pole but I've got just 1 pole. However, when I emailed them to inform the problem the staff got back to me really quick and sent the other pole soon after. I'm quite happy with their services.

I bought a pair of shoes on a good offer however 2 payments were taken from my card.
Like others I received a "we are busy and will reply to you later" message.
This has still not happened.
For 2 payments only one order was generated and one receipt sent but my bank statement clearly shows 2 payments taken.
That is one very expensive pair of shoes that I cannot afford!

I have placed an order for a via Ferrata set (I am going to Florac soon) and then read reviews on Trustpilot. Was extremely worried based on the all negative ones below, but thankfully I must have been lucky as the order was dispatched on the next day and arrived without any delays.

Mmmmmh, ordered, reordered, or did I? Use vouchers?? Impossible!! Could really take a customer support course.