Berry Croydon BMW Avis 

We collected a new bmw 1 series yesterday or as my daughter said collection day.
From picking the car to collection the experience was fantastic. I really have to thank Joe Cresswell for this.
I know it's his Job but the service and attention to detail was great. My daughter has not stopped smiling from the day she picked the car. Joe helped us every step of the way. We are super happy. I feel we got a great deal.

Went for an airbag recall. Left the car in the morning and late afternoon before closing was ready, unfortunately I could not collect it on that day.

No issues, and professional vehicle check analysis. Thanks!

I am Sheliza Rambaran. I am on Instagram. I am a deaf person. I love BMW. I really appreciate their quality attention, services and warmth support over the years. They treated me with great respect. Thank you so much BMW. Best wishes, Sheliza xxxx

AVOID AVOID THIS DEALERSH Berry Croydon BMW.

I left my vehicle with them for a brake disc and brake pad replacement. When I collected it, I found a long scratch running across both the front and rear passenger-side doors. I reported it immediately, but my concern was dismissed and I was told they would not accept responsibility. I was also informed that there were no photos or video taken when my car was handed over, despite the inspection sheet containing a generic note about scratches.

I also want to make it clear that I never signed any marked inspection sheet or damage report.

I dealt with Jack and Zohaib during this issue, but unfortunately my complaint was not resolved to my satisfaction.

My advice to anyone leaving their car with this dealership is to take a full video and photos of every panel before handing over your keys and check the vehicle carefully before driving away. It could save you a lot of stress if a dispute arises.

I hope Berry Croydon BMW investigates this matter properly and resolves it fairly.

Chris was the salesman that dealt with me when I went there to lease a BMW he was brilliant and even afterwards he called to check I was happy with the car. If you want a BMW ask for Chris he will go above and beyond. Thanks Chris you are an asset to BMW.

Great customer service, no complaints here.

Had a recall for the BMW. Local BMW garage was quick to offer an appointment.
Dropped the car early morning (745). Quick and easy. Picked it up at 3pm same day again quick process and smooth.
A video was sent for a small health check. Lovely touch. Clear update on the state of the tyres/suspension and brakes.

Both the check-in and check-out processes were very efficient. Mark was very customer-friendly and very informative. Oh, and the coffee is very good too!

Staff are very pleasant, and the work is always carried out quickly. You also get updates on your repairs. Compared to other branches, Berry BMW is the place to have your car repaired. Customer support is tops!

I had a very disappointing experience with Berry BMW. The service was extremely unprofessional, especially in the parts department where the waiting time was far too long. The quality of the work carried out was also below expectations and did not feel professional at all. Overall, communication, efficiency, and customer service all need significant improvement.

Superb customer service with great people. Excellent product knowledge and answered all queries - all with an excellent personal service. Thanks

booked a service while you wait for 10am, at 11:45 could see my car had not moved, asked a service member of staff who said my car was on the ramp, pointed to my car in the carpark, told sorry we have not looked at the car yet, will try and do that soon could be upto 4pm, said no thanks. given wrong car key then given correct key to the car. very poor service. how can they book a car in then no one question why its not been done. told by the service manager human error. waisted half a day. come on BMW were is your customer service.

Had a great experience here picking up my new car yesterday. The epic 500+ mile journey to Berry Croydon BMW was well worth it. Our Sales Executive was James Beckenham-Hunter who was fantastic throughout the whole process answering all our queries thoroughly and promptly. He went above and beyond with his customer service and couldn't fault anything. Very happy with my new car!

Truly dreadful BMW dealers, collection day waited 3 hrs and then they closed the showroom so had to return the next day and wait again, then they promised “compensation” for all my wasted time only to then renege on this and no one would speak to me - seriously go elsewhere Jardine BMW bromley 10 x better.

Joe was amazing. He listened to my needs and found me the exact car I wanted for less than expected. Thank you so much!!

From start to finish..garbage.. Do not buy a car from here. Was this voted the worse BMW dealership in uk? They failed to deliver a car that I was assured was serviced and fully checked. It was not serviced as agreed and the heater wasn't working as well as the drivers mirror indicator. This was picked up on workshop inspection but they "chose" not to mend it and deliver a car with no heating.....hoping that it could be claimed through warranty ...Their after-sales service is non existant and the show room is a dump... gaffer tape holding leather together on chairs and security guards on the doors. BMW uk can do nothing about this.... which leads me to advise you to buy from another deaership....

Took my 3 series E46 in for mirror repair only had them repaired a year ago. I have sent over 2,000 pounds on repairs. These people are extremely rude and a total rip off

My experience with BMW Berry Croydon involved a dispute over a deposit that ultimately required escalation to The Motor Ombudsman.

On Saturday 27 September 2025 I visited the dealership, completed test drives, and paid a £1,500 deposit for a showroom stock vehicle at around 5pm. I signed documents presented as part of the purchase process and the delivery was tentatively scheduled for 30 September.

On Monday morning (29 September), less than 40 hours after placing the order, I contacted the dealership at around 9am to cancel the purchase. At first, the sales representative confirmed that the order would be cancelled and the deposit refunded. About an hour later, he called back and said the deposit was now considered non-refundable. Further attempts to contact him were unsuccessful.

The following day I spoke with the sales manager, who confirmed the dealership intended to keep the deposit under a clause in their contract, citing a “lost opportunity.” Since the car was a standard showroom vehicle and not a bespoke factory order, I believed the dealership had not suffered any actual financial loss.

Because the refund was refused, I escalated the matter to The Motor Ombudsman and submitted a formal complaint with supporting evidence. After the case progressed through the complaint process, the dealership eventually refunded the full £1,500 deposit.

Although I appreciate that the deposit was eventually returned, the process took several months and required formal escalation to resolve. My advice to anyone ordering a vehicle is to carefully review the terms relating to deposits and cancellations before signing any documents.

so bad I would never buy a car from there again so bad

Most helpful particularly in sorting issues around handing in my existing car (already deposited and requiring repair at another Berry garage) and organising a seamless transition to acquiring a new car.