Berry's Jewellers Avis 

As expected with Berry’s the service by Sara, with added humour from Simon, was first class.
Thank you both for taking the time to show a selection of watches to enable me to make the correct choice.

Just visited the shop as, inexplicably, my Breitling watch decided that it wouldn’t allow me to properly close the strap on my wrist!
Stacey was wonderful, helpful and professional in every way. Colleague Andrew completed the repair in seconds.
Thank you both so much.

Wonderful visit once again to Berry’s Jewellers in Nottingham, served by Carla who as ever, made it a special experience as we were purchasing a gift for me for our wedding anniversary. Carla is always knowledgeable and attentive. Buying jewellery or a high end watch should always be a special occasion which Carla ensured it was. We will be back again very soon for a watch for my husband, just need to decide which one! A beautiful jewellers with fantastic staff, especially Carla.

Great service, excellent watches... friendly and knowledgeable staff...would highly recommend.

This is an addition to the earlier review that I wrote on 2nd Feb 2026. I recently purchased an Omega Seamaster Aqua Terra 38, online, from Berry's Jewellers in Windsor. I received the watch via Special delivery the next day. It was a lovely watch but my eyesight is not as good as it once was! and I found the date window quite difficult to read. I had a friend that had recently purchased an Omega Seamaster Planet Ocean 39.5mm in Summer Blue and I found the date window on this watch much easier to read.
I therefore contacted Kirsty, the Assistant Manager of Berry's, and requested a return and swap to a new Planet Ocean. I felt awful having to do this, especially as Kirsty had been so very helpful and courteous with my original purchase. I couldn't have been made to feel more at ease and was re-assured that it was no trouble at all to swap to another watch that I would ultimately be happy with!
The whole process of returning the original watch and receiving the replacement was seamless and very efficient and I was kept informed of progress throughout.
My heartfelt thanks and appreciation go to Kirsty(Deputy Manager)and Chris(Manager) for the professional and courteous service that I received throughout my purchase of a new watch. It is so refreshing to know that family run businesses, that provide the fantastic customer service (from times gone by) still exist. Long may they continue!

Excellent experience great customer service would definitely recommend

Great customer service from Lee at the Newcastle branch, helped source the exact watch I wanted from their York Tudor store. Happy to take a watch in part exchange, unlike some other Retailers.

We recently visited the Breitling Boutique in Leeds and had an excellent experience. From the moment we walked in, every member of staff was welcoming, knowledgeable and genuinely passionate about the Breitling brand and their watches. There was no pressure to purchase one of their watches at all - just real enthusiasm and a desire to help me. A special thank you to the store manager, Louise, who was amazing throughout - professional, warm and incredibly knowledgeable.

What has truly stood out for us is the aftercare and ongoing support. Louise and the team have been exceptional in helping to resolve issues quickly and efficiently, keeping us informed every step of the way. The continued care and attention really sets this boutique apart. In addition to this, we were recently invited to their Valentine's celebration event, which was a thoughtful gesture and demonstrated how much they value their customers.

An outstanding boutique with an equally outstanding team. We would highly recommend visiting them.

Always made to feel welcome. Fantastic staff work there. They remember your name and your like. Bought 2 watches from them now and we couldn’t be happier. Looking forward to seeing them all again soon

Had a wonderful experience at Berrys Jewelers in lovely York. My sales assistant Bo was absolutely excellent, very knowledgeable and very helpful. All the other staff including the store manager was great to.
We spent a good hour talking watches, jewellery and drinking champagne.

Our overall experience was excellent and would highly recommend if you're after a JLC timepiece or some nice jewellery.

Thank you to Bo for sourcing my watch.

Received excellent first class service from Berry's Jewellers at Commercial Road, Leeds over the last 2 days. Troy delivered excellent service in the store and was friendly, professional and very knowledgeable about the Tudor range of watches I was enquiring about. I eventually purchased a new Tudor watch which is first class. Would highly recommend using Berry's in Leeds.

Mandy was so helpful from the start and it was lovely to meet her.
Made the buying experience easy.

We arrived at the Berry's Tudor Authorsed Dealer for our appointment to view some watches. We were met with a warm welcome from the team and offered us a fizzy drink (it was Friday lunchtime) while we viewed and considered several watches for me and my wife. The team were patient and expertly answered technical questions, adjusted links for our chosen watches, and made our overall AD watch buying experience very memorable.

I recently purchased a Tudor watch to celebrate my 30th birthday, and the experience at Berrys was exceptional from start to finish. I was served by Runa, who was incredibly knowledgeable and took the time to help me choose the perfect watch for such a special milestone. The collection at Berrys is excellent, and the service made the whole experience even better. I would highly recommend Berrys to everyone and will definitely be returning for future watch purchases.

Great shopping experience, Lana and Lee were both very knowledgeable and friendly.

Lee and Nick were great at Newcastle store, they quickly got three watches I was interested in to the store to try in person. Very friendly and helpful!

Excellent service by friendly staff, who were all more than willing to provide their knowledge and advice. Made the whole experience effortless.

I went in to Breitling Leeds, and Macy & Samuel were both welcoming and professional. They made appropriate suggestions based on the information I gave them. It was a very good experience.

Buying a luxury watch can be daunting, but I was looked after and found the experience thoroughly enjoyable. Rod went above and beyond to make my experience memorable. Thank you.

The staff in the Omega department were excellent. Rod Young, the Boutique Manager, was extremely professional and knowledgable. He explained all of the features of a number of models before I chose the one I purchased.