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Noté 1 sur 5 étoiles

Horrible customer service. Requested a couple of changes to initial name badge proof, mostly for larger font. It took a full day for each response even though I’d requested expedited service. Final... Voir plus

Noté 1 sur 5 étoiles

Unless you have plenty of time to wait don't go anywhere near this company. I will be looking for a different company moving forward. Once you receive the items they are fine but we have had to wait 6... Voir plus

Noté 1 sur 5 étoiles

I ordered custom name badges and specifically asked on October 13, 2025 if the writing would be hard to read in person because the preview looked very faint. Jacob Goodman told me that it only app... Voir plus

Noté 5 sur 5 étoiles

I was interested in magnetic name badges and came across your website while web surfing. I wasn't 100% sure of what I wanted so decided to go to chat room. Fortunately for me, a CSR named Tiffany came... Voir plus

À propos de l'entreprise

  1. Magasin d'impressions et de signalisation
  2. aussi dans
  3. Services aux entreprises

Informations provenant de diverses sources externes

Best Name Badges has been in business for years bringing name badges to the U.S. and Canada. Our production facility can handle orders from 1 badge to 250,000 or more and our staff is eager to help with any size order. Best Name Badges does not discriminate on order sizes and we view every customer as unique and important.


Coordonnées de contact

2,5

Bas

TrustScore 2.5 sur 5

126 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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N'a pas répondu aux avis négatifs

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2,5

Tous les avis

(126)

3 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Best Name Badges is Top Notch

Best Name Badges is Top Notch when you need name badges. We have ordered the Permanent Digital badges for our Sales Reps as well as the Reusable ones for our temps. Great quality and quick service..

3 juillet 2017
Avis spontané
Noté 5 sur 5 étoiles

Great badges and products

Great products, wonderful customer service, reasonable prices, and quick turnaround from order to receipt of products. Great experience working with this company!

27 juin 2017
Avis spontané
Noté 1 sur 5 étoiles

GUARANTEED TO RIP YOU OFF! WILL NOT REFUND MONEY!

If you are looking to get ripped off, hire this company to produce your name badges. Quick turn around? Non-existent. Excuses? They are full of them... sickness, too busy, etc. We have been waiting on a refund for over 2 weeks! Absolutely the worst vendor I have ever worked with. STAY AWAY FROM THEM LIKE THE PLAGUE!

14 juin 2017
Avis spontané
Noté 5 sur 5 étoiles

I had issues with my shipment arriving …

I had issues with my shipment arriving on time and reached out to Alex Medina for help. I was surprised how fast he was able to contact FedEx and assist. It was nice having the extra support and feeling cared for!

3 mai 2017
Avis spontané
Noté 5 sur 5 étoiles

Fantastic Transaction!

Alex was absolutely great! I needed name tags for an event at the last minute. Alex walked me through the process on Friday and they arrived Monday. The badges themselves were beautiful and very professional. I was also impressed with the strength of the magnets. No lost tags here! I will refer Best Name Badges to anyone who needs them with absolutely no reservation. Thank you!

9 mars 2017
Avis spontané
Noté 5 sur 5 étoiles

Outstanding Service

Alex was very helpful in setting up my request for a name badge. He made the process easy and was completed quickly. Excellent service.
Pete Smith

15 février 2017
Avis spontané
Noté 5 sur 5 étoiles

Politician with the BEST LOOKING NAME BADGE IN ANY ROOM!

I ordered 2 custom name badges from bestnamebadges.com . They offer incredible prices for the superb quality of their product. I ended up making several edits to the design, and each time Alex and the team emailed promptly and patiently with updates. Be sure to specify when You need the finished product in Your hand and they'll work to make it happen. My name badges are the envy of everyone else in the room. And I don't keep You guys a secret!

30 janvier 2017
Avis spontané
Noté 1 sur 5 étoiles

Terrible , misleading and fraudulent

Started the process by working with a guy named Alex , everything seemed fine at first. I sent them my logo and asked them to send me a couple proofs. I then asked them to ship those proofs so I may physically inspect them and see which one I liked in person . I paid 20 dollars to have two name tags sent over. I picked one of the two I was sent and I asked that my logo was enlarged by a 1/4 of an inch and also that the black border was removed. I then paid for 150 of the name tags and waited until I reicieved them . When they came in the mail all my name tags we're missing the clear dome that the first two name tags had. Nowhere in any of my emails does it state that I would like to have that removed. I called "customer service" and found that it's not really customer service it's actually customer disservice. The lady I spoke kept saying I should have reviewed my invoice better and that it's my problem that I didn't notice the dome was missing. I then asked her how they came to the conclusion of removing the dome in the first place and she had absolutely no answer for me. I've never experienced such terrible customer service ever. They truely don't care about their customers they just want you to pay the invoice and never bother them again! PLEASE STAY AWAY FROM THIS COMPANY

20 décembre 2016
Avis spontané
Noté 1 sur 5 étoiles

Find a company with more accountability!

I wish I could give them no stars...possibly even negative stars! I ordered a name badge with Riel. Our communication was initiated via email. I told her what I was looking for, followed by a couple questions. The questions weren't acknowledged in her response with another question. I was a bit caught off guard by the very informal correspondence by her but didn't think too much of it. After my answer to her question, I did not hear back from her. After a couple days I called Riel. Just as her email, I found her to be less than professional in her phone etiquette. Still, I chose to look past it....it's just a name badge, right? I acknowledged the correspondence between the two of us and requested an update. She said, "We have been very busy, you will be my next order." Ok, no biggie. I'm a reasonable person. She sent my proof along with an invoice. In the email she stated the name badge will be produced upon payment of the invoice. I corrected the proof, provided her EXACTLY how the name badge should read and asked how long I could expect the process to take. Once again, no acknowledgment of my question. She sent me a corrected proof. I acknowledged the proof was correct and paid my invoice. Approximately a week and a half later I called for an update since there were no tracking options available. Riel, in her usual way, informed me the badge is still in production. I asked how long production takes, she FINALLY answered my question (probably because she was on the phone). She answered anywhere from 2-4 days. When I inquired about the timeframe of when I paid my invoice she became overly snippy with me and once again, said they have been busy. At that point, I asked to speak with her supervisor. She danced around it for a second then just gave me the 'manager's' email. Sam. She then followed up with, "Your name badge will be mailed out today." Ha! I couldn't figure out how it went from 2-4 days to today. I asked how that would be possible. She snidely remarked with "Well, I will WALK over to them and TELL them to send it TODAY." My professionalism and patience wore out at that very second. I advised her she will not continue to communicate to me in such a way as I will follow up with her supervisor. At that point, I was drained with the ridiculousness of this company. I figured I would just leave it be, wait for my badge, and never do business with them again. I later found out from other colleagues they have had the same issues with Riel and even after speaking with her supervisor, nothing has changed. After receiving my badge, I realized I would need to speak with Sam. I am not surprised the service is so poor. He is the male version of Riel, only he carries the title of Operations Manager! I received the first proof (the one I had advised was incorrect), to top it off, my name and company name were not even centered on the badge. I advised Sam of the issues with Riel, which he was already aware of her behavior from other colleagues who had spoken with him as well. I said I waited this long just to get the wrong badge that is not even centered. He didn't seem to be concerned AT ALL...like, not even one acknowledgement of Riel's behavior. He said he would review my order and find out what went wrong. I told him I don't want another badge. I told him I didn't want to do business with his company due to the lack of quality as well as service I have received. I requested a refund. His response, "Refunds are under MY discretion. You can pay for the return and we will refund the purchase." So, I need to pay for this company's error?! He is willing to send another name badge for $11 for free instead of refunding the $11 I spent? When does that make sense? Pay your employees to reproduce a name badge (operation expenses) and reship versus just refunding my money? When he advised me it was up to him to refund the money, I asked about the owner. He continued to tell me that he himself runs the company and he makes the decision on refunds. Sounds like BNB needs another Operations manager. I see responses by the 'Owner', Ryan. I found that interesting since he apparently is unreachable for anything regarding HIS business. A business owner who spends his day defending the lack of quality service and products is one who refuses to acknowledge that MAYBE there could be some changes in house to prevent all of these nasty reviews. There is no accountability for their employees. To say things like "we put out over 300 orders a day", should not be considered an excuse for poor services. Spend the extra money to hire more man power to keep up with the demand for quality production! Just because those orders are being filled doesn't necessarily mean the customers are happy. I was denied as an unhappy customer who tolerated the unprofessionalism until I received an incorrect name badge in an untimely manner.

4 avril 2016
Avis spontané
Logo de Best Name Badges

Réponse de Best Name Badges

Hi Billie,

Thank you for your feedback. It's always helpful when customers let us know where we can do better. We do record all phone calls and keep easily accessible records of every email and interaction with our customers. Having a record removes all doubt and he-said/she-said. I did spend some time listening to the call recordings, reviewing the emails, and also speaking with the staff involved. As I do have the recordings and emails, I can say that your review has a substantial amount of embellishment and inaccuracies. It's not representative of your actual experience. I won't go line by line, but I think a good example would be your own comment in your review: "She then followed up with, "Your name badge will be mailed out today." Ha! I couldn't figure out how it went from 2-4 days to today."

Riel, understanding the concern about the delay, went and got approval to rush your order to the top of the queue and get it out right away for you. When she came back on the phone to tell you this, your response to her was very aggressive. She didn't actually say much as you were simply talking over her and very angry that she was going to have your order shipped out the same day. It was odd, to say the least. Riel is a long time customer service rep with a substantial list of customers who absolutely adore her. In every email sent out we have a service rating link, which helps us recognize deficiencies and issues. Riel consistently scores outstanding. We get compliments all the time about her, and customers requesting her by name regularly. While there were things we could have clearly done better, and we will address them, I think it's obvious that you and our company are simply not a good match.

As you mentioned a previous response to a customer about our order volume, I'd like to reiterate what I said and make it clear what the context of that response was. We produce and ship hundreds of orders per day, it's not an excuse for anything. The context of that comment was that we ship many, many thousands of orders a year. Millions of badges, and have approximately 8 or 10 negative reviews on the internet. In essence, we will ship more orders in the first 20 minutes of a single day than we have negative reviews in the history of our company. Happy name badge customers simply don't write reviews very often.

As we really do care about taking care of our customers, I'm still having your correct badge sent out today. The domed finish had to cure overnight or I would have sent it yesterday. I'm also going to provide you with a full refund and wish you well. We won't be doing business together again.

Cordially,
Ryan
Best Name Badges

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