Title: Excellent service and quick resolution Review: I’m very satisfied with the service I received. Everything was handled in a clear and professional manner. The customer support team was very... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementWhitehill Road, CB5 8NT Cambridge, GB
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Better has designed manageable exercises to suit my needs. This company encourages socialising with other members within the same group whilst having a tea and or coffee after the lesson. Which I th... Voir plus
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L'entreprise a répondu
Most of the facilities are super limited cold studios oh I have regretted They keep cancelling the stuff I am booking .They are not that cheap when you compare the other places so waiting to move... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Coordonnées de contact
Whitehill Road, CB5 8NT, Cambridge, Royaume-Uni
4,2
Bien
122 avis
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I need help with my weigth and I need…
I need help with my weigth and I need help with the coucil in canany wharf
23 janvier 2026
Réponse de Better - Abbey Leisure Complex
Hi Ashvinderpal,
Thank you for your review!
We currently offer a GP referral Membership at our East Ham Leisure Centre.
Your local GP can refer you to this scheme, and if you're eligible, we can discuss the benefits of this Membership further.
Regarding the council issue you've raised, you'd need to contact them directly, as this is not linked to our facility.
Thank you again for your review!
Warm Regards,
Kaisha
Réponse de Better - Abbey Leisure Complex
Hi Violeta,
Thank you for your amazing review!
We're overjoyed that our trainers have been so helpful.
We also greatly appreciate your 5-star award.
We look forward to seeing you again soon!
Warm Regards,
Kaisha
Réponse de Better - Abbey Leisure Complex
Hi Donna,
Thanks for your review.
We are so pleased to hear that the staff at Abbey Leisure Complex have been so friendly and helpful!
Warm Regards
Hazal
Réponse de Better - Abbey Leisure Complex
Hi Shanice,
Thanks for your review.
We are so pleased to hear that you are enjoying Abbey Leisure Complex!
Warm Regards
Hazal
Réponse de Better - Abbey Leisure Complex
Hi Alan
Thank you for your review.
We are very happy to see that the staff at Abbey Leisure Complex are creating a welcoming atmosphere and are always on hand to check you are well!
We will be sure to pass your feedback on to the team at the centre, and we hope to see you soon!
Kind Regards
Amir
Not overly impressed
Not overly impressed. Only use a few feet of the pool so cannot get going. Lessons very repetitive no fun. My child has autism so i am allowed to sit pool sude. Feel sorry fir thise that can't and don't witness the poor tuition
22 avril 2026
Réponse de Better - Abbey Leisure Complex
Hi Julie,
Thank you for your review!!
We’re sorry to hear that your experience has not met expectations, particularly in relation to your little one's swimming lessons.
We aim to deliver engaging, progressive sessions that build confidence and skills, so it’s disappointing to hear that they have felt repetitive and not enjoyable.
We also appreciate you sharing your perspective as a parent supporting a child with autism, and your comments about the pool space used and the quality of the lesson will be shared with the swim team for review.
Thank you again for your feedback!
Warm Regards,
Kaisha
Réponse de Better - Abbey Leisure Complex
Hi Ferah,
Thanks for your review.
We are so pleased to hear that you are enjoying Abbey Leisure Complex!
Warm Regards
Tom
Title:
Title:
Excellent service and quick resolution
Review:
I’m very satisfied with the service I received. Everything was handled in a clear and professional manner. The customer support team was very helpful and responsive throughout the process. My issue was dealt with quickly, and I was kept informed at every stage. I would definitely recommend their services to others.
15 avril 2026
Réponse de Better - Abbey Leisure Complex
Hi Nur,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Azaria
Réponse de Better - Abbey Leisure Complex
Hi Ruslan
Thank you for your review.
It is great to see that you are enjoying the facilities at Abbey Leisure Complex, and we hope to see you again soon!
Kind Regards
Amir
The member of staff that dealt with my…
The member of staff that dealt with my enquiry was polite, efficient and very supportive in her explanation of how to implement a change in my grandson’s swimming team
16 mars 2026
Réponse de Better - Abbey Leisure Complex
Hi Jayne
Thank you for your review
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Thank you for the kind feedback.
Warm Regards
Rachel
Initially when my kid started he was…
Initially when my kid started he was scared and nervous but later on he was very much comfortable and enjoyed the session.
3 mars 2026
Réponse de Better - Abbey Leisure Complex
Hi Bhavyam
Thank you for your review.
We are very pleased to see that your child is now enjoying his experience at Abbey Leisure Centre, and it is great to know that he is progressing so quickly!
Kind Regards
Amir
Me and my friend go swimming at the…
Me and my friend go swimming at the Better Abbey Leisure complex in Cambridge usually once a week!
We always enjoy swimming there! But it wasn't very clear to use to begin with, that we had to pay for the hours we are in the pool! We honestly thought we pay and then spend as much time as we like!
But we appreciate how the staff handled that situation, even though the lifeguard should've been the one to tell us this over management! Everything is all clear to us on that now!
20 février 2026
Réponse de Better - Abbey Leisure Complex
Hi William,
Thank you for sharing your feedback!
We're thrilled to hear that you and your friend are regularly attending swimming sessions at our Abbey Leisure Complex.
We're sorry to hear about the issues you experienced when you first started.
However, we're so happy that our staff handled the situation well and advised you on what to do when you return.
We will also share this with the wider team, as we understand that our lifeguard hadn't raised this with you at the time.
We're pleased that our booking policies are clear to you now, and we're always happy to answer any further queries.
Thank you again for sharing this with us, and we can't wait to see you again!
Warm Regards,
Kaisha
Réponse de Better - Abbey Leisure Complex
Hi Jalaluddin
Thank you for your review.
We are very pleased to see that you are having a good experience at Abbey Leisure Complex, and we hope this continues!
Kind Regards
Amir
Newington Green Primary School
9 février 2026
Réponse de Better - Abbey Leisure Complex
Hi Diana,
Thanks for your review.
We are happy to hear that Newington Green Primary School enjoy their lessons at Highbury Leisure Centre!
Warm Regards
Hazal
Staff super nice and welcoming
Staff super nice and welcoming.
Pool great for lane swimming, changing rooms do smell like piss tho!
23 février 2026
Réponse de Better - Abbey Leisure Complex
Hi Grace
Thank you for your review.
We are very pleased to see that the staff at Abbey Leisure Centre are creating a nice, welcoming atmosphere at Abbey Leisure Centre and that you are enjoying the swimming pool.
We also appreciate your comments about the changing rooms. I have passed your feedback on to the General Manager for further review, and we hope this will help address the issue with the smell.
Kind Regards
Amir
Better has designed manageable…
Better has designed manageable exercises to suit my needs.
This company encourages socialising with other members within the same group whilst having a tea and or coffee after the lesson. Which I think is brilliant.
We become a family that meet two days per week to discuss and exercise
18 février 2026
Réponse de Better - Abbey Leisure Complex
Hi,
Thank you so much for your wonderful feedback!
We’re delighted to hear that our team at Abbey Leisure Complex has tailored exercises to suit your needs and that you’re enjoying the sessions.
We’re delighted you’re connecting with other members over tea and coffee after sessions, as building a welcoming community with our customers is something we truly value.
We’re so pleased you feel that sense of belonging, and we look forward to welcoming you back soon!
Warm Regards,
Kaisha
Réponse de Better - Abbey Leisure Complex
Hi Ayla,
Thank you for your kind words!
We're thrilled that you appreciate the cleanliness at our Abraham Moss Leisure Centre.
We can't wait to see you again soon!
Warm Regards,
Kaisha
Waiting for the cancellation day
Most of the facilities are super limited cold studios oh I have regretted They keep cancelling the stuff I am booking .They are not that cheap when you compare the other places so waiting to move but yeah 20 days notice.
Stay away .
4 février 2026
Réponse de Better - Abbey Leisure Complex
Hello Ali Seha,
Thank you for your comments and feedback.
We are sorry that your experience at The Abbey Leisure complex, did not live up to your expectation.
I have passed on your comments to the centre manager to review.
Kind regards
Excellent in all respects.
Excellent in all respects. From welcome through facilities to goodbye and thanks.
28 janvier 2026
Réponse de Better - Abbey Leisure Complex
Hi John,
Thank you for your incredible review!
We're thrilled to hear that the Abbey Leisure Complex has been excellent in all aspects.
It's great to know how friendly the Centre staff have been when greeting you from the moment you arrived to your departure.
Thanks you again for our kind words!
Deeply disappointed
Due to complete lack of coherent communication from Better i had come to the un9keasant news that my children were no longer in the record for their swimming lessons. Furthermore and again due to complete lack of communication my younger child is still in the foundatt group at the age of 9 whilst being moved and attending Development group classes for the past 12 months or more.
To say that I am appalled is to say noth8ng. It should not be difficult to do the job one was hired and is bring paid for. The only reason why we still are either better is because my children have been with said establishment for several years now, one of them is Neurodivergent and requires stability.
10 janvier 2026
Réponse de Better - Abbey Leisure Complex
Hello Michaella,
We sincerely apologise that your children's swimming lessons did not meet your expectations.
Kindly contact our customer services team at customerservices@gll.org to inquire if they can provide assistance regarding your children's swimming lessons.
kind regards
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