Yoga, Pilates & Rebounding class amazing! Gym is well equipped and spacious. It’s always clean and smells fresh! Day time Front of house staff are AWFUL! Not welcoming or helpful! Rude! However eve... Voir plus
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Établissement
Changer d'établissementMayesbrook Park, Lodge Avenue, RM8 2JR Dagenham, GB
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I’m only new to the gym, so far no faults, compared to other gyms this is spacious, clean(especially the toilets) loads of parking space, light and airy. Love the opening times, able to work out befor... Voir plus
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I mostly use the gym on the first floor it has great equipment, it would be nice if there was another cable machine like the one near the water fountain. The layout could be better as there is a lot o... Voir plus
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Overall a very good experience, wish the sportshouse had a swimming pool. The bathrooms could do with a renovation. Clean and tidy gym, staff are really nice and welcoming. So much space and equipment... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Centre de loisirs
- aussi dans
- Bibliothèque
- Centre de fitness
- Piscine couverte
- Piscine extérieure
- Salle de gym
Écrit par l'entreprise
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Coordonnées de contact
Mayesbrook Park, Lodge Avenue, RM8 2JR, Dagenham, Royaume-Uni
3,8
Bien
47 avis
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Equipment at the gym is very poor
Equipment at the gym is very poor, not many benches which are working properly. Benches are moving around aide to side when you using them. I would say overpriced gym for the price that you paying. Wanted to try something new i bought a membership for a month and unfortunately will have to cancel it and get back to my old gym. Weights also, there’s no many sets of barbells, squat rack is very slippery so when deadlifting/ squaring/ hip trusting you sliding. Very inconvenient gym, machines are spread around between 3 floors of the gym, the gym itself is big but like i said before very inconvenient when it comes to variation of the machines weights etc. For this price i would expect working machines and more weights/ barbells etc.
23 janvier 2024
Réponse de Better - Barking Sporthouse and Gym
Good Morning,
Thank you for your review.
I hope you are doing well today. I am writing to express my gratitude for taking the time to share your feedback with us regarding your recent experience at the Barking Sporthouse Gym.
I am sorry to hear about the issues you faced during your visit. Please rest assured that your feedback is of utmost importance to us and we take it very seriously. We understand the impact that such experiences can have on our customers and we are committed to making things right.
I have immediately escalated your concerns to the centre manager for their immediate attention. They will investigate the points you have raised and take appropriate measures to address the issues in a timely manner. We value your business and appreciate your patience as we work to resolve these matters.
Please let us know if there is anything else we can do to ensure your satisfaction in the future.
Thank you again for bringing this to our attention.
Best regards,
Charmaine
Poorly managed
Used to come to this gym before, it has the same machines and one of the chest machine is still broken all these years later yet the price has gone up to £35 a month. I will only use this gym for now but will be leaving soon as the price does not reflect what they put into the gym for its members.
6 novembre 2023
Réponse de Better - Barking Sporthouse and Gym
Good Afternoon Sanj,
Thank you for your review.
We are very sorry to hear that the chest machine is out of order at the Barking Sporthouse. This machine has been repaired, however this has since required repairing again since such time. We apologise for the inconvenience caused during this time and will try to get this machine repaired as a matter of urgency. We hope once this is repaired you will remain with us as a member as we would be disappointed to know that you cancelled your membership due to our equipment being out of order.
I will pass on your feedback for the attention of the centre manager so this can be repaired as a matter of urgency.
Kind regards,
Charmaine
No trainers in the gym they have to…
No trainers in the gym they have to provide any trainers to instruct new people
18 octobre 2023
Réponse de Better - Barking Sporthouse and Gym
Hi Sharan,
Thank you for your review.
If you would like to book an induction, please visit the app where available appointments will show. These appointments are also bookable at the reception.
I have checked and there are appointments available.
Warm Regards
Hazal
Best fitness classes 👍
18 octobre 2023
Réponse de Better - Barking Sporthouse and Gym
Good Afternoon
Thank you for taking the time to leave a review.
We are very happy to see you are enjoying the fitness classes.
Regards
Amir
Réponse de Better - Barking Sporthouse and Gym
Good Afternoon Alberto,
Thank you for your review.
We are really happy to hear that the staff are really friendly and the facility is always clean at the Barking Sporthouse. We are also happy to hear that the equipment in the Gym is modern and up to date. We hope you can continue to enjoy your membership and the wide range of activities available at the Barking Sporthouse.
Kind regards,
Charmaine
An instructor or a guide in jr gym on…
An instructor or a guide in jr gym on regular basis
29 août 2023
Réponse de Better - Barking Sporthouse and Gym
Good Afternoon,
Thank you for your review.
We will pass on your feedback for the attention of the centre manager so they can look into this issue and ensure we have members of the Fitness Team available during Junior Gym sessions. We hope you can continue to enjoy your membership at the Barking Sporthouse.
Kind regards,
Charmaine
James the Manager is fantastic to train…
James the Manager is fantastic to train with
Also the lady Angela really helps you work up a sweat really enjoying my membership
27 juin 2023
Réponse de Better - Barking Sporthouse and Gym
Dear Donna,
Thank you for your positive feedback! We're thrilled to hear that you find James, fantastic to train with. We take pride in providing excellent training experiences with our staff.
We're also glad to hear that Angela is helping you work up a sweat during your workouts. We appreciate your membership and are delighted that you're enjoying your experience with us.
We will certainly pass on your feedback to the above individuals.
If you have any further feedback or suggestions, please feel free to let us know. We're committed to continually improving and providing you with the best service possible.
Thank you again for your kind words, and we look forward to serving you in the future.
Kind regards,
Ivy
Customer Experience Advisor
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