Had a conversation with a gentleman called Mustafa as I was not able to book my normal activities and the price i was paying Had shot up . Mustafa was very helpful and help me with a membership I cou... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementNoth Parade Road, BA2 4ET Bath, GB
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Lisez les avis des autres
Really loving doing my fitness swimming. I come in early when it’s nice and quiet and just zone out during my swim. The changing rooms and showers are clean and well looked after. Staff are very he... Voir plus
L'entreprise a répondu
Went here to see This is Floyd. Really good show. However there is no seating in the bar area. The hall is on one level so should you have a tall person in front of you, your view of the stage will be... Voir plus
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Better @ Bath bowling - Daughters 14th birthday party booked at the bowling, confirmed that we have 2 lanes. Arrive to find only 1 lane and moved, due to broken lane. Nothing done to resolve... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Coordonnées de contact
Noth Parade Road, BA2 4ET, Bath, Royaume-Uni
3,9
Bien
21 avis
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Réponse de Better - Bath Pavilion
Hi Lucy
Thank you for your review.
We are very pleased to see that Amber is providing great lessons, and we hope to see you at the same time next week!
Kind Regards
Amir
Very helpful gentleman
Had a conversation with a gentleman called Mustafa as I was not able to book my normal activities and the price i was paying Had shot up .
Mustafa was very helpful and help me with a membership I could aford plus gave me a refund for the day I missed as Had an emergency which was very unexpected. Thank you so much
6 mars 2026
Avis spontané
Réponse de Better - Bath Pavilion
Thank you very much for finding the time to share your experience with us, Margaret,
We are really happy to hear our staff made such a positive difference in your visits at Bath Pavilion.
Kinds Regards
Réponse de Better - Bath Pavilion
Hi Alex,
Thank you for your review!
We're pleased to hear that you found it easy to operate our online services, and purchase a Membership with us.
Warm Regards,
Kaisha
Réponse de Better - Bath Pavilion
Hi Benemar
Thank you for your review.
This is great to see!
If you have any further questions or enquiries, please do not hesitate to reach out.
Kind Regards
Amir
I went to see a Simon and Garfunkel…
I went to see a Simon and Garfunkel through the years but was disappointed. The venue is beautifully decorated and would be lovely for a wedding, it is however not suitable for a concert as the seating is very uncomfortable (gave me back ache) . The seats are all on one level so if you have anyone tall or moving about a lot then you are not going to see much.
For a wedding etc however the seating would be fine. This was a bit my fault as being new to the area I should have looked up the Pavilion, I expected a theatre. I did enjoy the singers though.
4 octobre 2025
Avis spontané
Réponse de Better - Bath Pavilion
Hello Jackie,
Thank you for your feedback.
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
We have forwarded your comments to the centre and have asked that they review the issues you have raised.
Kind regrads
Ruined birthday party.
Better @ Bath bowling - Daughters 14th birthday party booked at the bowling, confirmed that we have 2 lanes. Arrive to find only 1 lane and moved, due to broken lane.
Nothing done to resolve, and party group left to 1 lane, ruining all the plans & a teenagers birthday party. No supervisor on site to resolve, still waiting to speak to said supervisor, after being here 20mins.
Awful service!
Eventually spoke to the manager, who said that whilst he appreciates the situation & that the birthday was ruined. He could not do anything to resolve the situation, other than get us to fill in a form to possibly get a refund in some time & someone will contact you.
I strongly advise against booking any form of a party in such shambolic setup.
13 septembre 2025
Avis spontané
Réponse de Better - Bath Pavilion
Hello Simon,
Thank you for your valuable comments and feedback.
I regret to learn that your experience with Better did not meet your expectations.
Our customer service team will reach out to you promptly upon receiving your completed form.
Kind regards.
Réponse de Better - Bath Pavilion
Hi Victor,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Bath Pivilion.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
Went here to see This is Floyd
Went here to see This is Floyd. Really good show. However there is no seating in the bar area. The hall is on one level so should you have a tall person in front of you, your view of the stage will be obstructed. The stage is elevated from the audience.
16 août 2025
Avis spontané
Réponse de Better - Bath Pavilion
Hello Marian,
Thank you for your feedback.
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
We have forwarded your comments to the centre and have asked that they investigate the issues you have raised.
Kind regards
Aaiasa
I found that your representative at…
I found that your representative at your Bath branch, handled my issue with membership with compassion and professionalism.
21 avril 2025
Réponse de Better - Bath Pavilion
Hi Michael
Thank you for your review.
We are delighted that the staff at the Bath Pavilion were able to assist you and resolve your membership query effectively and compassionately.
If you have further questions, please do not hesitate to ask!
Kind Regards
Amir
I went on holiday recently and when I…
I went on holiday recently and when I returned I found my membership had been suspended - all my direct debits are in order & I still qualify for the Civil Service discount as usual
19 avril 2025
Réponse de Better - Bath Pavilion
Hi Daniel,
Thank you for reaching out, and we’re sorry to hear about the confusion regarding your membership. We completely understand how frustrating this must be, especially after returning from a holiday.
If your direct debits are up to date and your eligibility for the Civil Service discount remains unchanged, there may have been a technical issue on our end. Please contact our support team directly at customerservices@gll.org and we’ll make it a priority to review your account and resolve this as quickly as possible.
We appreciate your patience and look forward to getting things back on track for you.
Best regards,
Charmaine
I can never book junior session gyms
I can never book junior session gyms. After school they are always fully booked 🥹.
26 mars 2025
Réponse de Better - Bath Pavilion
Hi Zina,
Thank you for sharing your feedback, and I’m sorry to hear that you've been having trouble booking a junior session.
We understand how frustrating it can be when sessions are fully booked. Please be aware that members are able to book activities 7 days in advance so they can secure a spot in the activity they wish to attend. The bookings are available at all times but the 7th day can only be booked at 10pm each night.
We’re constantly working to improve availability, so I’ll make sure your concerns are passed along to the team. In the meantime, feel free to book your activities online in advance. We truly appreciate your patience!
Kind regards,
Charmaine
Increase I Membership Fee
I joined the gym in Bath and was pleased that they offered me a membership of £25 a month. All of a sudden and without an explanation my membership fee increased from £25 then £35 and now £36. Togive BETTER credit Daniel from BETTER did try to contact me however, I was abroad at the time. The latest colleague reported that there was nothing to she could do and told me to sort it out with the gym itself. Have anyone tried to contact the BETTER gym in Bath to discuss membership; it is very frustrating !!!
21 mars 2025
Avis spontané
Réponse de Better - Bath Pavilion
Hi Sheila,
Thank you for sharing your feedback, and I’m sorry to hear about the frustration you're experiencing with your membership fee and communication. We understand how important clarity and transparency are when it comes to pricing, and we apologise for the inconvenience caused by the price increases and the lack of clear explanation.
It’s great to hear that Daniel from BETTER tried to reach out, though I completely understand how being abroad could make it difficult to resolve the issue promptly. We’ll make sure to pass your feedback on to the team so that they can improve the way they handle such matters moving forward.
In the meantime, I recommend visiting the gym or reaching out again so we can find a resolution that works for you. We truly appreciate your patience and hope we can resolve this for you soon.
If you need any further assistance or have more questions, please don’t hesitate to get in touch.
Kind regards,
Charmaine
Staff at Better Bath are helpful and…
Staff at Better Bath are helpful and cheerful. Thank you all. Especial thanks to: Maureen; to Seb, to Laura on desk and others on desk.
Are you able to pass on thanks????
Ozzie
16 mars 2025
Réponse de Better - Bath Pavilion
Hi Ozzie,
Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with our team at the Bath Sport & Leisure Centre. We’ll definitely make sure Maureen, Seb, Laura, and the rest of the team know how much you appreciate their help. Your feedback truly means a lot to us!
Thanks again for taking the time to share your thoughts. We look forward to welcoming you back to Better Bath in the future!
Best regards,
Charmaine
Great classes and helpful staff
Really loving doing my fitness swimming. I come in early when it’s nice and quiet and just zone out during my swim. The changing rooms and showers are clean and well looked after. Staff are very helpful and sorted out by technical glitch with the booking app. Just started Barre classes and really benefitting from improving balance and leg strength so I’m now during 2 classes a week.
9 octobre 2024
Réponse de Better - Bath Pavilion
Dear Suzanne,
We sincerely appreciate your feedback.
We are pleased to learn of your satisfaction with the swimming sessions and fitness classes at the Bath Sports & Leisure Centre. It is gratifying to know that you are already experiencing the positive impact of your workouts.
We take great pride in providing excellent customer service and maintaining high-quality facilities. Your acknowledgement of our commitment to service excellence is truly encouraging.
We trust that you will continue to derive great value from your membership at the Bath Sports & Leisure Centre.
Sincerely,
Charmaine
Nice gym but the classes are extremely…
Nice gym but the classes are extremely underwhelming, instructor spent half the time explaining and left feeling like I hadn’t really done anything. Maybe it’s for an older crowd.
10 août 2024
Réponse de Better - Bath Pavilion
Dear Katy,
We appreciate your feedback.
We regret to hear that your Fitness Class experience was unsatisfactory due to the instructor dedicating a significant amount of time to instructing the exercises. It is important to note that new customers may join classes where others are already familiar with the routines. This can be intimidating for new customers if the routines are not demonstrated in each class. Therefore, some instructors review the routines during each session. We apologise if this made you feel like you did not receive a sufficient workout during the class.
Thank you for bringing this to our attention.
Kind regards,
Charmaine
No steam room
No steam room, which is part of my membership that I'm paying for. Yet you don't have a steam room and your advertising in the app for bookings,etc, sauna and steam room.
1 août 2024
Réponse de Better - Bath Pavilion
Hi Floyd
Thank you for your review.
Upon looking at your membership, I can see you have access to the health suite.
The health suite at your local centre provides access to a sauna, as it does not feature a steam room. You can view all the details of the various facilities on the website, for which a link is provided below.
Bath Sports & Leisure Centre | Gym, Swimming Pool & Bowling | Better (https://www.better.org.uk/leisure-centre/banes/bath-sports-and-leisure-centre)
Kind Regards
Amir
Réponse de Better - Bath Pavilion
Good Morning Lucy,
Thank you for your review.
We are delighted to hear that you are enjoying your membership at the Bath Sports & Leisure Centre. We hope you continue to enjoy your membership at this centre and take advantage of the great activities they have available.
Kind regards,
Charmaine
I’ve rejoined after a few months away
I’ve rejoined after a few months away. Good choice of classes, friendly staff.
3 janvier 2024
Réponse de Better - Bath Pavilion
Hi Rosemary,
Thank you for your review.
We are delighted to hear that you have rejoined us and are happy to hear you are enjoying the classes.
Warm Regards
Hazal
good comercial gym
+ Clean, not super busy in the mornings, great location.
- Some machines are quite old, lots of machines for the elderly but not enough of some (eg: only 1 leg extensor, no weighted leg press, no cable rowing, etc.)
9 novembre 2023
Réponse de Better - Bath Pavilion
Hi Guaca,
Thank you for your review.
We are happy to hear you are enjoying your membership and appreciate you taking the time to provide us with this feedback.
Warm Regards
Hazal
Réponse de Better - Bath Pavilion
Hi Amelia,
Thank you for your review.
We are glad you enjoyed the party at Bath!
Warm Regards
Hazal
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