Better - Britannia Leisure Centre Avis 

I came for my first swimming lesson have never been to this gym before. I arrived early, but our reception there was a long line and I was surprised the person didn’t call for help, Given two people at the front, he wasn’t able to help immediately, which meant the rest of us had to wait. Once it was my turn, I explained I was here for my first swimming class And I was told to go through the gates and turn right. Which I did, I opened the doors and was met by a man changing. I also encounter the cleaner who told me to exit because I was wearing my shoes and I was surprised because the receptionist had directed me here saying the women’s changing rooms would be here and weren’t. The cleaner who barely spoken in English Was having difficulty explaining to me what I was doing wrong so started pointing and moving her hands around I assumed it was my shoes. I made gestures to say I was here for swimming and I needed a locker to which she took me to some lockers, but I wasn’t aware that you needed a £1 coin to use the lockers. I’ll go back to reception to explain that I wasn’t aware that I had to have a £1 locker. I’ll go to virgin active And the wristband you use to enter the gym is what you use for the lockers so assumed it will be the same here But also brought my own padlock, but again couldn’t use any of these. It’s just very frustrating that this was a mentioned at reception or when I signed up and you sent me information saying that there’s lockers available but fail to mention the most important part £1 is needed to use the locker. We live in a cashless society. However, I’m extremely disappointed that as a first time the way you’re changing rooms operate wasn’t explained. When I said to reception, there’s a man there changing one of the members said oh he shouldn’t be there But there’s no signs doors or anything that indicates that this is a man’s changing room or if it’s a waiting area is just people dressing themselves. It’s actually quite distressful given that all the receptionist to direct me to the women’s changing rooms and the very first person I saw was a man changing, no the man was not nude But he was not fully dressed either. I’ve been to many gyms and I’ve never arrived to gym explained that it’s my first time there and no one’s offered to at least show me around. As mentioned above the receptionist when I arrived had a long line of people to the front he was struggling to help but he never asked for help from the staff members. There’s two desks if he had asked for someone else to help the lines would’ve moved quicker. But perhaps the second person would’ve understood that being my first time, I would not know where anything is. It was just a disappointing experience, very unorganised. Also, luckily, a random member of reception had a Coin to lend to me so I could use the lockers. If she wasn’t there, I wouldn’t have been able to use the lockers and I would’ve missed my first swim lessons because again at the desk the staff member said he had no way for me to access the lockers. No spare coins nothing you could do for me. But it’s very frustrating because if you have lockers, but your lockers will only work with a coin of some type then it is paramount that you make this known

Good I like it

We had our son’s first swimming lesson last Saturday, and he was quite scared of the water because he thought it was too deep. However, Dean was so helpful, patient and reassuring that he made our son feel safe and comfortable from the very first lesson.

Now, our son asks me every day when we are going swimming again! We are so happy with the experience and really appreciate Dean’s kindness, support and care. Thank you so much, Dean, for making his first swimming lesson such a positive and enjoyable experience! We couldn’t be happier. Highly recommended! 😊

Well stocked gym and friendly, helpful staff

Reliable, helpful.

The stuff was rude . When I went to pick up my little boy after finishing his swimming she was ignoring me . As well as when I was dropping off my son for his first time swimming class she greeted us badly . Very rude ladies and need to be gentle with parents.

Better leisure center good company 👍

Gosia is an absolutely incredible teacher. I attended her mindfulness class for the first time lasy week which was amazing too.

Working and great gym equipment.
Very friendly staff
Lifts always working
Workers always willing to help out
Variety of facilities
Very nice concierge

Very good very good

Excellent. The atmosphere and lessons are brilliant 👏

Went to the swimming pool today with my sister and our kids. My sister went into the pool with our kids and is not my sister's first time going there. I did not go into the pool, and one of the staffs came up to me and said in a very rude manner that, 'I was messing with his count'. I was shocked 😲, especially the manner in which he spoke to me very rudely and continued to be rude to me. And when I spoke to Olivia who is the deputy manager, she was very rude to me as well and when I tried to explain my experience to her, she said oh we have policy. I was like I am not talking about policy but the way your staff spoke to me to my surprise she rolled her eyes at me and said whatever and walked away. For my first time going there my experience was horrible and the staffs in the swimming area where not good at all. And none of them have Id badges. Only the Olivia who said she is deputy manager that had a name badge on. Very rude staffs with no customer service etiquette. Will never recommend the Hackney branch

The staff do not seem to be trained on SEND. My son and his friend were treated appallingly. Total lack of understanding apart from Tommy, who helped us out.

My son goes to basketball lessons and they are getting worse as the weeks go by the coaches have no plan the hardly ever start on time the coaches let children wonder out of the sports hall not knowing where they are going people from the session before stay in the sports hall while children are having there lessons plus more, I have emailed on several occasions and have got no response back

I have emailed you like you have said and still got no reply

Still
No reply and now the staff are being ignoring me when I’m in the centre so like I said unprofessional

Booked swimming for my son and I, and paid in advance. My son woke up with a cold so we couldn't go, and I did the responsible thing and cancelled via the portal. I wasn't expecting a refund, but I wasn't expecting to be charged a £3/ticket (£6 total) "no-show" fee.

I shouldn't be fined due to my son being ill.

The gym is always so dusty and dirty, no one cleans around the weights machines or under. People will breathe the dust while exercising. Some machines are broken for months. Water fountain in the gym is broken for months. Thank you

I recently tried Winta’s Menopause for Women class and really enjoyed. At the moment, they all seem to be in the morning, which makes it really difficult for those of us who work during the day. More evening classes for women’s strength, wellness and menopause support would make such a huge difference!

Better is a nation-wide chain of health centres (eg. gym, swimming pool etc) that serves local communities in the respective areas.

I rang up the Better Gym Hackney/East London helpline recently and just want to commend and thank Nicole for a job well done!

She was most empathic and understanding that my daughter is too unwell to attend her upcoming swimming class. Thus I'm most impressed to how Nicole was professional, friendly and effective over the phone. Fixed my problem, and did so in a way that reassured me that all would be well.

Well done Nicole! Job well done!

I love the new building with all the latest amenities, state of the art , technology machines and equipments… … The swimming pool 🏊 is AWESOME, large, big and clean and nice and new. And your
Customer Service is very efficient and HELPFUL… With so many different activities to choose from 👍👌So I give you a 10 out of 10… EXCELLENT 👍