Better - Clissold Leisure Centre Avis 

I was happy about the way my instructor took me through all i needed to know and how to go about it.

Clissold center

Extremely Dangerous and Poorly Managed – Do Not Take Your Children Here

My son’s first swimming lesson at Clissold Leisure Centre was a nightmare. The instructor, Jane, called all the kids to enter the pool, and my son assumed it was his turn. She got distracted and looked at another child, and my son dived in he nearly drowned. The lifeguard, a blonde woman, did absolutely nothing except say “oh.” She didn’t move a muscle. This is completely unacceptable.

Children deserve competent instructors and lifeguards who can actually respond in an emergency. Please, find staff who are trained and responsible.

On top of this, the centre is run-down, with filthy changing rooms, tiny shower cubicles, and dirty floors.

I would not recommend this place to anyone especially parents with young children.

Good experience

Professional,kind,encouraging and supportive.

Gym is full of kids and people put their bags and jackets all around the gym like it’s a cloakroom, and you charge me over £60 a month

Love our centre, great staff, great classes, clean and happy

This used to be a nice gym but they've over subscribed. Too many people. Lights extremely bright. Children section as you enter. No consideration for neurodiversity. Its very very greedy. Also, taken the sauna away from people on GP referrals. Very telling.

Update: Thank you for the reply, although, I doubt very much anything will be done about the issues raised.

Update: Just as I thought - they removed their inital statement.

This centre is situated in a prime location for adjoining communities, offering a space for individuals to manage their fitness and health. Providing a wide range of fitness activities and options to suit a diverse range of physicalities.
However, the management of upkeep, maintenance, and other in-house operations is less than satisfactory and much to be desired, despite highlighting these issues on numerous occasions to management, staff, and customers alike, all of which have fallen on uncompromising and deaf ears. These longstanding issues include AC in Studio 1, proper ventilation, and the suggestion of installing 1 or 2 industrial fans in the sports hall, as AC is not economically viable for that area. Drinking water issue, i.e. water pressure or the lack thereof in the gym. Revisiting the procedure and/or specification of cleaning, specifically the changing rooms and shower areas. That is, certainly it cannot be just the floors that require cleaning, what about the showers themselves and frequency, as too the changing rooms.
On closer notice, it appears that management creates this great space, a lovely selling point for the business, and focuses on providing services geared towards individuals who are in and out on an hourly basis; therefore, not much attention is paid to anything else. In that case, there would be little to notice that would be available for constructive critique. Likewise, said criticism as to the frequency of deep cleaning in the health suite

Clissold Park is very well maintained, the staff a friendly and very helpful.

My son is in swimming lessons they are getting their money every month but we couldn’t find his name in the list. And also they stopped the lessons but they didn’t send my son any were else to continue his lessons. I am so disappointed

I went to Clissold leisure centre a week ago i needed some help with singing up for beginners/intermediate swimming lessons at the reception the young man went above and beyond to help me and got me sorted

Bad experience, my son has been denied access to the swimming, same with his twins brother for the past 4 weeks. I have asked for changing of time because they can only go there after school which is 5:15pm. I need a refund and cancelled the membership. All my email and requests are not answered and you keep collecting our money. Is like those who are collecting our money are not working together with the swimming staff. I payed for membership and set direct debit and received confirmation for my son to start his swimming session 30/09/2025 when we reach there they say no space, so why did you take the payment and send us a confirmation email? Our experience is very frustrating 😕

I’ve just attended the six or seventh part of a weight loss program. The presenter was exceptional and the information was extremely well explained, just a shame that it’s not the same presenter for the rest of the course!

The people and the staff

I am absolutely happy with the costumer service at Better, Gavin’s effort and efficiency were out of chart when I needed. Completely in love with my Clissold Leisure Centre, the fitness classes are amazing and Abdul’s induction to the mint condition machines - plus a good training programme were the cherry on top of the cake. I cannot be happier with Better for offering the best quality structure and staff for my leisure. I will definitely recommend to my friends and family. Thank you Better I really appreciate it.

Swimming lesson in the toddler pool, which gave confidence to my child. They even jumped off the side into the big pool too

I use the exercise bikes a lot and formally without fail at best 30 percent are fully functional. I have on three occasions told the reception staff this is the case. I don’t know if the rest of the equipment is so badly maintained, it’s getting to the point where I will cancel my membership.

The teachers and the facility. Loving it. Thank you!

nice thanks for the good job