The instructors were very supportive and professional. I'm an adult beginner however, they helped me to overcome my fear of water. While my young son also gained confidence in the water!
L'entreprise a répondu
Établissement
Changer d'établissementMereland, OX11 8AY Didcot, GB
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Kids shall be taught swimming skills by instructors. It was observed more of kids enjoying to be in water but not learning what they shall learning
L'entreprise a répondu
The new equipment in the gym has been very well thought out, as a wheelchair use I really like that the gym is fully accessible and there is an upper body cardio machine, although the length of the ha... Voir plus
L'entreprise a répondu
They were friendly, answered me promptly, can't fault them at all. Shame the hours don't suit me though as they are lovely. Thank you
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Coordonnées de contact
Mereland, OX11 8AY, Didcot, Royaume-Uni
3,5
Moyen
6 avis
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Kids shall be taught swimming skills by…
Kids shall be taught swimming skills by instructors. It was observed more of kids enjoying to be in water but not learning what they shall learning
22 mai 2026
Réponse de Better - Didcot Leisure Centre
Good Afternoon,
Thank you for your review!
We appreciate your feedback regarding the quality of lessons for your children's swimming lessons.
We're more than happy to share this with the team for further review.
Thank you again for your feedback!
Warm Regards,
Kaisha
The new equipment in the gym has been…nc
The new equipment in the gym has been very well thought out, as a wheelchair use I really like that the gym is fully accessible and there is an upper body cardio machine, although the length of the handles adjust on the right side is broken, so the when using it the arm extends on its own, so I have to use it on arm length 7, rather than 4. The cable weighs machine have a very limited maximum weight, it is a shame the weights don’t go higher, but they are fine for me at the moment, however for some exercises I am using the maximum weight, so progression will be an issue at some point. The small mats are situated by the cardio machines, which makes no sense, they would be better in the weights area. Besides the minor things I have brought up Didcot Wave Leisure Centre is welcoming, staff are friendly and l am enjoying my workouts, so can’t ask for more than that.
30 juillet 2025
Réponse de Better - Didcot Leisure Centre
Hi CG,
Thank you so much for taking the time to share your detailed feedback. We’re really pleased to hear that you find the gym accessible and that you’re enjoying the new equipment, especially the upper body cardio machine. We apologise for the issue with the handle adjustment and will make sure it’s looked at as soon as possible.
We also appreciate your comments about the cable weight machine and the placement of the mats — your insights are very helpful as we continuously strive to improve the experience for all our members. It’s great to hear that you feel welcomed and supported by our staff, and that you’re enjoying your workouts at Didcot Wave Leisure Centre.
If you have any other suggestions or need assistance, please don’t hesitate to reach out. Thanks again for your valuable feedback!
Kind regards,
Charmaine
Great Instructors for all ages!
The instructors were very supportive and professional. I'm an adult beginner however, they helped me to overcome my fear of water. While my young son also gained confidence in the water!
7 janvier 2025
Réponse de Better - Didcot Leisure Centre
Good Evening Annet,
Thank you for taking the time to share your thoughts with us.
We are thrilled to hear that you are enjoying your swimming lessons at the Didcot Leisure Centre. It’s wonderful to know that our instructors are making a positive impact on your learning experience. If you have any specific feedback or suggestions on how we can enhance your lessons further, we would love to hear from you. Your satisfaction is our top priority, and we aim to provide the best possible environment for all our swimmers.
Looking forward to seeing you at your next lesson!
Best regards,
Charmaine
They were friendly
They were friendly, answered me promptly, can't fault them at all. Shame the hours don't suit me though as they are lovely. Thank you
1 octobre 2024
Avis spontané
Réponse de Better - Didcot Leisure Centre
Good Afternoon Motorbike,
I hope this message finds you well.
I want to express our sincere gratitude for taking the time to share your feedback with us. It brings us immense joy to learn that the dedicated staff at the Didcot Leisure Centre have consistently demonstrated exemplary support each time you have attended the facilities.
Your kind words serve as a source of motivation for our team to continue delivering exceptional service to all our patrons. We are truly grateful for your appreciation and look forward to welcoming you back for many more enjoyable visits to the leisure centre. We apologise that the hours do not suit your needs.
Thank you once again for choosing the Didcot Leisure Centre, and please do not hesitate to reach out if there is anything else we can do to enhance your experience.
Warm regards,
Charmaine
Better cancelled session
Booked a badminton session.
turned up to play only to be told they had 'double booked' it and therefore our session was cancelled.
Apparently had sent me an email stating that I had cancelled it.
As was in meetings all day and then straight to play I wasn't aware (why not send via text?).
As discussed with the centre rep last evening I expected that Better will refund my payment (as they cancelled it because you had 'double booked).
I had been promised that the centre manager would sort a refund the following morning...as yet I have had no refund and no communication from yourselves.
Chased this up, via the 'helpline' (who was very helpful in fairness) only to be told that I have to fill in a form in order to get a refund.
Upon completion of the form Better will decide if they will grant me a refund!
Having filled in the form there is no confirmation that it has been received by Better.
Why so complicated and long winded for a mistake on your part?
Update - have checked spam folder etc and no auto response received I'm afraid
4 septembre 2023
Avis spontané
Réponse de Better - Didcot Leisure Centre
Hi Simon,
Thank you for your response.
Are you please able to provide us with some further information so I can try to assist you further and confirm if we have received your refund request?
Kind regards,
Charmaine
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