Brilliant and excellent support from my personal trainer Alex. The premises has wonderful facilities to support your physical health and wellbeing. Had a chance to pick on what was well suited and wor... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementDartmouth Road, SE23 3HZ London, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The care and attention I was shown by Alex during my cardiac rehab sessions was amazing. Communication through all points of my journey was clear and professional and nothing was ever too much. He off... Voir plus
L'entreprise a répondu
I was surprised by the new charge of my membership. I would have thought Better would have first written to me to inform me of such a change and I would be given the choice to either continue or not.... Voir plus
L'entreprise a répondu
We have been taking over grandson Kayden to swim for all for a few months now & started him swimming lessons last week. He is learning so much from your wonderful teachers who make everything fun! T... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Coordonnées de contact
Dartmouth Road, SE23 3HZ, London, Royaume-Uni
4,0
Bien
75 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Increase of membership fee
I was surprised by the new charge of my membership. I would have thought Better would have first written to me to inform me of such a change and I would be given the choice to either continue or not. Whilst I was told when I first joined that it would be only a small increase, to me the increase is now quite significant as I do not receive any income nor benefits.
2 mai 2026
Réponse de Better - Forest Hill Pools
Hi Susie,
Thank you for your review!
We understand that you were previously on the 2-year GP referral scheme with our Healthwise team.
Once our members come to the end of the program, you're automatically upgraded to the Graduate Membership type.
This is still discounted from the standard Memberships we offer, and enables you to use the gym, swimming and attend fitness classes across our facilities in Lewisham.
We're sorry if you were not aware of this, as this information is discussed during your initial appointment with the team.
We're more than happy to discuss your Membership options further, and we also appreciate your feedback regarding our communication.
If you have the time, please send an email with some more information to our Customer Service Team.
Our email address is: customerservices@gll.org
We look forward to your response!
Warm Regards,
Kaisha
Great space and equipment but some of…
Great space and equipment but some of the instructors are not upto standard. Li for Spin is awesome!
21 avril 2026
Réponse de Better - Forest Hill Pools
Hi Hassan
Thanks for your review.
We appreciate your feedback and would love to find out more.
If you have the time, please send an email with some more information to our Customer Service Team.
Our email address is: customerservices@gll.org
We look forward to your response and the chance to make your next visit more enjoyable.
Warm Regards
Rachel
I was referred by my GP
I was referred by my GP. I didn't have to wait long for the initial phone call. The advisor was pleasant and checked if it was a convenient time. The gym induction was booked for the next day.
The consultant was patient and did a thorough assessment of my needs.
Then came the hard part - the gym.
I was shown certain pieces of equipment and given an opportunity to use them. I was given a tailored and detailed exercise plan and the follow up appointment was booked in advance.
I attend Forest Hill. The staff are all friendly, it's clean, all the equipment work. Cleaning sprays and cloths are available and patrons use them to maintain good hygiene.
Pleasant experience all round.
Would definitely recommend to family and friends.
6 avril 2026
Réponse de Better - Forest Hill Pools
Hi Pippy,
Thank you for such a thoughtful review!
We’re really pleased to hear that your experience from the initial referral through to your induction and follow-up support has been positive.
It’s great to know our team made you feel supported, listened to, and well-guided throughout your journey.
We’re also glad you’ve found our Forest Hill Pools Centre welcoming, clean, and well-maintained, and that the equipment and hygiene standards have met your expectations.
Your kind comments about the staff friendliness mean a lot and will be shared with the team.
Thank you for recommending us to your family and friends!
Warm Regards,
Kaisha
Amazing service Alex GP instructor at…
Amazing service Alex GP instructor at forest hill
2 avril 2026
Avis spontané
Réponse de Better - Forest Hill Pools
Hi Miss
Thank you for your review.
It is great to see that Alex has been able to provide a great service, and we will be sure to pass your feedback on!
Kind Regards
Amir
Forest Hill
Forest Hill - very helpful staff made our first visit to the gym v straightforward.
1 avril 2026
Réponse de Better - Forest Hill Pools
Hi JW
Thank you for your review.
We are very pleased to see that the staff at Forest Hill Pools have been able to help with your enquiries and enhance your first visit with us!
Please do not hesitate to reach out if you have any further questions, and we hope to see you again soon.
Kind Regards
Amir
Swimbes is not worth the price tag
My review is for Better’s swimming course for infants ‘swimbes’. Booking the course was difficult as the website is not intuitive for locating and booking these courses. It is extremely unclear upon booking what you’re signing up to. As it turns out you have to provide 20 days notice in order to cancel the next batch of 4 lessons. The lessons themselves are fine but overpriced for what you get - half an hour of the use of a few little toys, repetitive games/songs week on week, and a generic approach to your little ones interaction in the water. There is no assessment of whether each individual baby may be ready for more progression in the water - it’s just the same sort of thing over and over again. 4 sessions are more than enough - you can just take your LO to a family swim session after this. My advice is to make sure to cancel the DD soon after you book!
To note I have no issue with the staff or pool - I think it’s Better’s website and pricing that is the main issue.
25 mars 2026
Avis spontané
Réponse de Better - Forest Hill Pools
Good Afternoon,
Thank you for your review!
We advertise on our website that our swimbies courses are mainly for building your little one's confidence in the water.
As swimmers progress to Foundation level and above, sessions become more structured, focusing on developing key skills amongst other pupils of a similar ability.
We greatly appreciate your comments regarding the lessons' feeling repetitive and generic, and we're more than happy to raise this with the wider team for further review.
We’re also saddened to hear that you feel the lessons have not provided value for money.
Thank you for your feedback!
Warm Regards,
Kaisha
Brilliant physical and mental wellbeing result
Brilliant and excellent support from my personal trainer Alex. The premises has wonderful facilities to support your physical health and wellbeing. Had a chance to pick on what was well suited and worked for me. I've registered with Better for more good lifestyle choices. Lost targeted weight and helped with my mental health too.
19 mars 2026
Avis spontané
Réponse de Better - Forest Hill Pools
Hi Chitalu,
Thank you for your amazing review!
We're so delighted that you've received such excellent support from your personal trainer, Alex.
It's also great that you appreciate the wonderful facilities we offer at Forest Hill Pools, and how they've helped to support physical health and mental wellbeing.
We're pleased that you became a member with us to improve on your good lifestyle choices, and we're here to support you along the way.
We can't wait to welcome you back soon!
Warm Regards,
Kaisha
The care and attention I was shown by…
The care and attention I was shown by Alex during my cardiac rehab sessions was amazing. Communication through all points of my journey was clear and professional and nothing was ever too much. He offered reassurance when I was apprehensive and firm when I need a virtual kick up the bum. He has changed my life for the better and this arbitrary w is truly valuable and life changing for those who participate in the scheme.
19 mars 2026
Avis spontané
Réponse de Better - Forest Hill Pools
Hi Kate,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Forest Hill Pools.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received from Alex.
Warm Regards
Hazal
The staff at Forest Hill are extremely…
The staff at Forest Hill are extremely friendly and very helpful
15 février 2026
Avis spontané
Réponse de Better - Forest Hill Pools
Hello William,
Thank you for your 5-Star review.
We’re thrilled to hear that you’re enjoying your time at Forest Hill Pools and that our team has been friendly and helpful to you.
Kind regards
Great experience at Forest Hill Pools
Great experience at Forest Hill Pools. I really enjoy the classes they provide at the gym. The staff are friendly and enthusiastic.
14 février 2026
Avis spontané
Réponse de Better - Forest Hill Pools
Hello Sarah,
Thank you for your 5-Star review.
We are delighted to hear that you are enjoying the fitness classes and the friendly, enthusiastic atmosphere at Forest Hill Pools.
Kind regards
Réponse de Better - Forest Hill Pools
Hi Rebecca
Thank you for your review.
We are very pleased to see that you are enjoying your experience at Forest Hill Pools.
It is also great to know that the staff are creating a brilliant atmosphere and keeping the facilities clean and tidy!
Kind Regards
Amir
Great experience
Nice leisure centre, lovely staff. Gym is neat and tidy, very helpful members of staff.
14 février 2026
Avis spontané
Réponse de Better - Forest Hill Pools
Hi Hanna,
Thank you so much for your kind review!
We’re really pleased to hear that you find the atmosphere at our Forest Hill Pools centre so welcoming.
It's great to know that you also appreciate the cleanliness of our gym facility and find the area neat.
It’s especially that our team has been very helpful, as well as our members.
We truly appreciate your feedback and look forward to seeing you again soon!
Warm Regards,
Kaisha
Réponse de Better - Forest Hill Pools
Thank you so much for sharing your valuable feedback with us, Liliana.
We are delighted to hear that our Forest Hill Pools location and staff meet your expectations.
We truly appreciate it when our team's efforts to provide excellent customer service are recognized and valued.
Kind Regards
Very welcoming staff and user friendly…
Very welcoming staff and user friendly gym
14 février 2026
Avis spontané
Réponse de Better - Forest Hill Pools
Hi Leah
Thank you for your review.
It is great to see that the staff at Forest Hill Pools are creating a welcoming atmosphere and that you are enjoying the gym!
We hope your experience continues!
Kind Regards
Amir
Really great class with precision…
Really great class with precision teaching. Many thanks!
13 février 2026
Avis spontané
Réponse de Better - Forest Hill Pools
Hi Susan
Thank you for your review.
We are glad to see you enjoying the fitness classes at Forest Hill Pools.
We hope you are also making use of the other facilities available, such as the swimming pool and gym!
Kind Regards
Amir
help signing up
I was struggling to sign up to swimming lessons using the app. I popped into the centre and the receptionist Esther was really helpful and paitent with me. I've not managed to sign up my 2 children to weekly swimming lessons. Very helpful.
12 février 2026
Avis spontané
Réponse de Better - Forest Hill Pools
Hi Lexi
Thank you for your review.
It is great to see that Esther has been able to help you sign your children up for swimming lessons, providing wonderful customer service!
We hope your children enjoy the swimming lessons, and if you have any further questions, please let us know.
Kind Regards
Amir
NEED TO DO BETTER!
The swimming lessons are fine. In fact, I would give them 4 stars. However, the lessons are advertised at +-£38 per month. When you go to pay, you have to set up a direct debit and an additional month's cancellation fee (yes, they charge you to set up a direct debit). These hidden costs come to over £90. As a family struggling with the cost of living, I think this is absolutely unacceptable and we could have used that money for a school activity that that costs a fraction of the price. YOU NEED TO DO BETTER!
9 janvier 2026
Réponse de Better - Forest Hill Pools
Hi Greg,
Thank you for sharing your feedback with us!
We're sorry to hear that you feel this way regarding the registration fees to our swimming course.
Please note that we detail this information in our Terms and Conditions.
You can use the following to locate our T&Cs about the Month In Hand fee:
https://www.better.org.uk/legal-policies/terms
The initial payment is usually broken into three sections:
*Pro-rata payment - Calculated from the day you sign up to the first Direct Debit payment. This will be higher or lower depending if your first payment is due in the month you register the lessons
*Month In Hand Fee - Non-refundable payment that is taken during your registration. This is equal to the Direct Debit amount, and will extend your lessons by a month based on your cancellation date.
*Joining Fee - This is a £12.50 fee that all members have to pay when purchasing a Membership paid for by Direct Debit.
Thank you again for sharing your feedback on this!
Warm Regards,
Kaisha
Alex
Alex, obviously loves his role, and loves looking after folk using the gym. It was a pleasure working along side him to get the best from each session ans exercise.
15 janvier 2026
Avis spontané
Réponse de Better - Forest Hill Pools
Hi Paul,
Thank you for your amazing feedback!
We’re delighted to hear about your positive experience with Alex as Forest Hill Pools, and the support and motivation you've received.
We'll be sure to pass you kind words to the Centre Team.
Warm Regards,
Kaisha
Staff friendly and helpful very…
Staff friendly and helpful very welcoming I look forward to further visits
14 janvier 2026
Réponse de Better - Forest Hill Pools
Hi Chanel,
Thanks for your review.
We are so pleased to hear that the staff at Forest Hill Pools have been so friendly and welcoming!
Warm Regards
Hazal
Forest Hill Pools is a well run club…
Forest Hill Pools is a well run club with great staff
7 janvier 2026
Réponse de Better - Forest Hill Pools
Hello Rupert,
Thank you very much for your 5-star review.
We are delighted to know that you are enjoying the facilities at Forest Hills Pools.
Kind Regards
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.