Unfortunately for those who visit Grove Wellbeing on a Monday morning, early am, it always seems to be a hangover from the weekend, no paper towels, empty spray bottles, TVs not working, fire... Voir plus
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Établissement
Changer d'établissement120 York Road, BT15 3HF Belfast, GB
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Lisez les avis des autres
I’ve been using Better pools for the last few weeks, approx every other day and each time I’ve visited I haven’t been disappointed. Changing areas are clean, pool is well attended and pleasant and... Voir plus
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Joined for adult swimming lessons. My younger son is doing there, taking up swimming lessons for over a year now. Watching him swimming I also thought to give it a go. I have been enquiring about adu... Voir plus
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Excellent communication from the staff with clear instructions which focused on health and safety. Staff watched the kids closely and intervened if there was any sign of concern or anxiety from any of... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Coordonnées de contact
120 York Road, BT15 3HF, Belfast, Royaume-Uni
3,1
Moyen
23 avis
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Usual Monday morning in Grove
Unfortunately for those who visit Grove Wellbeing on a Monday morning, early am, it always seems to be a hangover from the weekend, no paper towels, empty spray bottles, TVs not working, fire escape doors with chairs over the push bars. ....this morning it was no drinking water as the water fountain was broke, and sadly nobody can think to provide a substitute of something like jugs of water and paper cups.
Tables which used to have rolls of paper towel and spray bottles have also been removed (maybe the manager doesn't know as they never seem to do any walks around the centre), with spray bottles left on ground to be kicked about.
It also (prior to GLL taking over) used to have a staff member on duty in the gym, but again, this is a luxury.
Sad to be writing this, but unfortunately, there isn't anyone to report these issues to, as you never see management within the centre, they may be there, but they are not seen or hands on!!
I think Hazel's reply sums up everything which is wrong with GLL, I will again say...it is a luxury to have a member of staff in the gym early am. Since GLL have taken over managing council leisure centres, standards have reduced as has staff being dedicated to certain areas of centres, yes swimming pools need cover, but surely so does a gym.
Your manager in Grove spent more time answering my last review by email, than what it would have taken to meet me face to face.
Oh and thanks for reminding me this is the 3rd review, even though i was under the impression establishments and organisations liked people reviewing. I will continue to write reviews when required, especially on such issues as health, safety and environmenta.
Unfortunately you can't add pictures or I could add the one of the chair used to secure fire escape doors while people were in gym.
15 juin 2026
Avis spontané
Réponse de Better - Grove Wellbeing Centre
Hi David,
Thank you for your third review.
We are disappointed to hear that you are still experiencing issues in centre.
We wanted to clarify that all of our centres are fully manned and to get issues like the ones you continue to raise resolved; the easiest way would be to report this to a member of the onsite team so they can look into this and action at the time.
If you can not see anyone, please report to reception and if there is not a member of the team available, there may be a bell you can press for assistance.
We appreciate your feedback and would encourage you to report this to our centre team directly so they can assist you.
Warm Regards
Hazal
I like the welcome on arrival all staff…
I like the welcome on arrival all staff are friendly and helpful. Great activities warm and comfortable and good location
28 avril 2026
Réponse de Better - Grove Wellbeing Centre
Hi Joan,
Thanks for your review.
We are so pleased to hear that you are enjoying Grove Wellbeing Centre!
Warm Regards
Hazal
Facilities are past it
Gym is out of date with old and rusty equipment. The heart monitors on the cross trainers don't work. Not even a pec dec machine. Trying to find a straight barbell not there. Was A lot better when the council ran it
16 septembre 2025
Avis spontané
Réponse de Better - Grove Wellbeing Centre
Hi Amigaze
Thank you for your review.
We are sorry to see that you are unhappy with the facilities at the Grove Wellbeing Centre, and your feedback has been passed on to the General Manager to review.
Kind Regards
Amir
Truly a Better place.
Joined for adult swimming lessons. My younger son is doing there, taking up swimming lessons for over a year now. Watching him swimming I also thought to give it a go. I have been enquiring about adult swimming trainer ever since my son started his lessons. This time fortunate enough to get one now. Started the lessons last week. Just 2 week old student. But my teacher "Sean" is really nice. Very friendly and always encouraging. Needless to say about other staff members they are absolutely brilliant. I truly enjoy the place. There is a library as well. Another area you can explore. Very friendly people and atmosphere. I recommend this place to all those who wants to do something else in their life other than the usual monotonous routines.
17 septembre 2025
Réponse de Better - Grove Wellbeing Centre
Hello Jayasankar,
Thank you for your fantastic review!
We are so delighted to hear that our Swimming Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Gym facilities are old and out of date
Gym facilities are old and out of date, many of the weight machines are rusting
29 août 2025
Avis spontané
Réponse de Better - Grove Wellbeing Centre
Hi Paul
Thank you for your review.
We are sorry to see that you are unhappy with the facilities at the Grove Wellbeing Centre, and we will pass your feedback on to the management team to review.
Kind Regards
Amir
Friendly very helpful easy exercise and…
Friendly very helpful easy exercise and someone there to help
27 juillet 2025
Réponse de Better - Grove Wellbeing Centre
Hi John,
Thanks for your review.
We are so happy to hear that you are enjoying Grove Wellbeing Centre!
Warm Regards
Hazal
I attended the aqua aerobics class
I attended the aqua aerobics class. It was fantastic and the coach gave us all attention and supported us throughout.
20 mai 2025
Réponse de Better - Grove Wellbeing Centre
Hi Grianne,
Thanks for your review.
We are so pleased to hear that you enjoyed the Aqua Aerobics class at Grove!
Warm Regards
Hazal
Daily barrier never open using a card…
Daily barrier never open using a card gave me by customer services. Always I've to wait for someone from customer service who open it for me.
11 mars 2025
Réponse de Better - Grove Wellbeing Centre
Hi,
Thank you for your feedback, and we apologise for the inconvenience you've experienced.
We are very sorry that the access gates haven’t been working as expected when you try to use your membership card. We understand how frustrating this must be, and we'll make sure to address the issue. Please reach out to the management team at the centre so they can look into this issue and resolve this promptly. Your satisfaction is important to us!
Warm regards,
Charmaine
Atmosphere is good and staff are…
Atmosphere is good and staff are friendly, however they should really invest in better equipment. Half the time stuff is missing. The D-handles that’s are there aren’t even the same length.
20 janvier 2025
Réponse de Better - Grove Wellbeing Centre
Hi Ashley,
Thank you for your review.
We are happy to hear the staff at Grove have been so friendly and we have passed on your feedback about the equipment!
Warm Regards
Hazal
Great experience.
Excellent communication from the staff with clear instructions which focused on health and safety. Staff watched the kids closely and intervened if there was any sign of concern or anxiety from any of the children. His first class was....First class! Thanks.
16 décembre 2024
Réponse de Better - Grove Wellbeing Centre
Hi Michael,
Thanks for your review.
We are delighted to hear that your experience was first class!
Warm Regards
Hazal
Great swimming facilities and very fair price
I’ve been using Better pools for the last few weeks, approx every other day and each time I’ve visited I haven’t been disappointed.
Changing areas are clean, pool is well attended and pleasant and staff are very helpful. For £25 per month it’s a bargain!
11 décembre 2024
Réponse de Better - Grove Wellbeing Centre
Hi Aoife,
Thanks for your review.
We are delighted to hear that you are enjoying our Belfast Centres and appreciate you providing us with this fantastic review!
Warm Regards
Hazal
I booked a lane there was no lanes up A…
I booked a lane there was no lanes up A lady got into my lane to swim and I only had 4 lengths to go.I asked the life guard why there wasn't a lane up and he said there wasn't a lot of people using lanes.He then asked the lady to move and apologised to her for me asking.Totally unnecessary and the embarrassment of both of us could have been avoided if he had of out the lane up.
13 novembre 2024
Réponse de Better - Grove Wellbeing Centre
Good Morning Mrs. Steele,
Thank you for taking the time to share your thoughts.
We genuinely appreciate your feedback and understand how important a comfortable swimming experience is. Lane swimming is available for all our members who are able to swim, and we strive to configure the lanes to accommodate different speeds—slow, medium, and fast—based on the number of bookings each day.
I’m sorry to hear that another swimmer joined your lane during your session. Please know that our lifeguard noticed the situation and was more than happy to assist by guiding the other customer to a different lane so you could continue your swim uninterrupted. Your enjoyment and safety are our top priorities, and we’re here to make sure you have the best experience possible.
Thank you for your understanding.
Kind regards,
Charmaine
Hi I have been to the Grove swimming…
Hi I have been to the Grove swimming pool 3 times this week.The changing rooms smell of urine floors aren't clean.there was a dirty cotton wool ball and muck on the floor of one of the changing rooms.It has been there since Tuesday.Pool closed at 1pm on a Thursday for staff training surely this can be done at an off peak time between 10.30 and 12.Lunchtime suits me to fit in a swim. Staff are lovely and very friendly just need to step up the cleaning rota.
25 octobre 2024
Avis spontané
Réponse de Better - Grove Wellbeing Centre
Hi Andrena
Thank you for your review.
We are sorry to hear about your experience at our Grove Wellbeing Centre and appreciate your feedback. We have passed your review on to the General Manager and we hope this will lead to a resolution of the issue.
However, we are very pleased to see the staff are providing a lovely service.
Kind Regards
Amir
Réponse de Better - Grove Wellbeing Centre
Hi David
Thank you for taking the time to leave a review
We are very pleased to see you have had the opportunity to meet the centre staff and you are enjoying the facilities the Grove Wellbeing Centre has to offer.
Thank you for choosing Better.
Kind Regards
Amir
Réponse de Better - Grove Wellbeing Centre
Good Evening John,
I wanted to take a moment to express our gratitude for your review.
It brings us immense joy to know that you are enjoying your membership at the Grove Wellbeing Centre. It fills us with pride to hear that the centre is consistently clean and well-maintained every time you visit. We hope that you will continue to appreciate the membership benefits and the exciting activities offered at the centre.
Warm regards,
Charmaine
The Grove is unfortunately very run…
The Grove is unfortunately very run down compared to other Better centres
10 janvier 2024
Réponse de Better - Grove Wellbeing Centre
Hi
Thank you for taking the time to leave our Centre a review.
We are sorry to see you feel this way about The Grove.
The gym located on the first floor has been upgraded with a fully functional 6-bay fitness rig.
I hope you get the opportunity to use this.
Kind Regards
Amir
The staff were obsolutely 1st…
The staff were obsolutely 1st class,made me fell as if I belong there;that's the sole reason I signed up.
1 novembre 2023
Réponse de Better - Grove Wellbeing Centre
Hi John,
Thank you for your review.
We are glad to hear you are enjoying the Grove Wellbeing Centre and that the staff were so great!
We have passed your fantastic comments to the centre.
Warm Regards
Hazal
Réponse de Better - Grove Wellbeing Centre
Hi
We are happy to see this.
Regards
Amir
It's very welcoming and not overwhelming
27 juin 2023
Réponse de Better - Grove Wellbeing Centre
Hi Mya,
Thank you for your feedback!
We're glad to hear that you find us welcoming.g Our staff takes pride in being friendly and helpful. We appreciate your support and look forward to continuing to provide you with excellent service.
Kind regards
Ivy
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