I come to this gym on a regular basis, the equipment is always up to good standard and i’ve never had an issue with its quality. Not only this but the fitness instructors are incredibly friendly and w... Voir plus
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Établissement
Changer d'établissementWalmer Road, W11 4PQ london, GB
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Lisez les avis des autres
We have been using the leisure centre often since my eldest daughter was 3months old. We’ve done regular softplay and lots of swimming, we’ve also held a party here. I like to use a place that is ab... Voir plus
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Good equipment that I have been going for some time, luts is a good coach during student times as he gives advice for workout.
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I only go there for swimming. Great venue and pool. Friendly staff. However, more should be done about hygiene in the changing area. I have been observing behaviours and on average one in ten visito... Voir plus
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À propos de l'entreprise
- Centre de loisirs
- aussi dans
- Bibliothèque
- Centre de fitness
- Piscine couverte
- Piscine extérieure
- Salle de gym
Écrit par l'entreprise
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Coordonnées de contact
Walmer Road, W11 4PQ, london, Royaume-Uni
4,0
Bien
107 avis
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Thoughtless class change …
Why would anyone think that its a good idea to make the fabulous Saturday morning spin class run by the very excellent Dagmara run from 9am instead of 9.15 ?
Clearly no-one who has considered that many people go from Miguel's class which finishes at 9
so the outcome of this means that either people will have to leave one class early -clearly not ideal; or the spin class will either have to start late or be interrupted by the latecomers, which would be disrespectful at worst and disruptive to all at best.
It has always run seamlessly with the current timings - so come ! as a community gym run for the benefit of it's members please do not change these class times - it feels like nobody actually thought about the class attendees and the impact of this unnecessary change
make changes for the BETTER not to the detriment of people taking and attending the classes!!
11 octobre 2025
Avis spontané
Réponse de Better - Kensington Leisure Centre
Hello Carolyne,
Thank you so much for taking the time to share your feedback regarding the Saturday morning spin class.
We truly appreciate your passion and commitment to our community gym—it’s members like you who help us maintain the vibrant and inclusive atmosphere we strive for.
We understand your concern about the proposed timing change and the potential impact on those transitioning from Miguel’s class.
Your point about the seamless flow between classes is well taken, and we certainly don’t want to create unnecessary disruption or diminish the experience for anyone.
Please rest assured that your feedback is being taken seriously. We’re currently reviewing the schedule and will consider all member input before finalizing any changes.
Our goal is always to enhance the experience for everyone, and we’re grateful for your thoughtful perspective.
Thanks again for reaching out and for being such an engaged part of our gym community.
My issue was dealt with very quickly I…
My issue was dealt with very quickly I am happy with the result.
Thank you Anthony
6 octobre 2025
Avis spontané
Réponse de Better - Kensington Leisure Centre
Hello carol,
Thank you very much for your comments and feedback.
Kind regards
Bring back boxfit woman only
Better used to run a woman only boxfit o thursaday . These classes are especialy difficult to find i been attending these classes over a year. These classes are so important for ladies emoional an menta wellbeing .. as i can guess they stopped them becuse they want mixed classess. These classes are not free. When i asked i was told theres not enough numbrs but last week i attended a class hold 28 places theres only alway less than 10 . These classes need to be brought back . And worry about our and emotional and phyosal wellbeing and less on there profits . We were not consulted on whether we wanted mixes classes nor were we were advised that the classes would ne cancelled.
4 octobre 2025
Avis spontané
Réponse de Better - Kensington Leisure Centre
Hello Mohamed,
Thank you for your feedback.
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
We have forwarded your comments to the centre and have asked that they investigate the issues you have raised.
Kind regrads
Réponse de Better - Kensington Leisure Centre
Hi Was
Thank you for your review.
We are sorry to see that you are dissatisfied with the classes, and we have passed your feedback on to the staff at the Kensington Leisure Centre.
In addition to this, if you have any queries, please do not hesitate to speak to the teaching staff directly.
Kind Regards
Amir
Staffed but not working!
So the coffee corner is advertised as open 9am to 7pm, but they stop serving coffee at 6pm so they can clean the machine early! Now it's staffed but selling nothing, poor use of public funds and disappoointing loss of a service.
23 septembre 2025
Avis spontané
Réponse de Better - Kensington Leisure Centre
Hi Guy,
Thank you for your review.
We are sorry to hear you are disappointed by the opening hours and available options at the cafe and have forwarded your feedback to the centre.
Warm Regards
Hazal
I want to ask a question as something…
I want to ask a question as something doesn't seem right. When your doctor refers you to a gym as in Kensington Leisure Centre. You get referred because of you cannot afford to pay for a gym and you need it lift you because of your illnesses and your mental health. Helped pensioners to get out instead of deteriorating. NOW!! Why is it the centre charging these clients. There are in enough distress.There was a time it was free of charge. Does the council not subsidise the gym for these people in disarray and unwell?
I will call the town hall also. I think there should be a system where these people get help and not have to pay. It's not like their in the gym everyday or maybe not every week.
Can the KLC, look into this please. Many thanks.
23 septembre 2025
Avis spontané
Réponse de Better - Kensington Leisure Centre
Hi Sally,
Thank you for your review.
When you are referred by your doctor, it is not because those customers cannot pay for memberships, it is to assist those with medical conditions that may benefit from exercise and a more tailored approach.
These memberships are heavily discounted from our standard memberships and reinforce one of our core values, which is to tackle health inequalities.
We appreciate your feedback but we do not offer free memberships - but we do offer lower rates for those on benefits, disabled customers and those who are eligible for our Healthwise memberships.
Warm Regards
Hazal
Réponse de Better - Kensington Leisure Centre
Hello Paul,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying our facility at Kensington leisure centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
Instructors are very good but…
Re: Kensington Leisure Centre- Instructors are very good but management sometimes lets down its customers. Cancelled classes, members show up, management fails to tell us instructor was not there when we first arrive at welcome desk, so we all wait, set up with our equipment, in the studio or gym. GLL don’t consistently email or text us before our departure to the gym (even when they had prior notice that instructor was ill or away or the replacement cover could not come).
Management I feel, does not fully value its members’ time or commitment to attending classes, it takes some of us considerable effort to be motivated to show up, only to be then disappointed. And GLL refuse to refund us, though penalise members if they miss a class.
Shame bc the facilities are good, staff and instructors are motivating and it’s a fun experience generally. Overall it is a good gym.
Management- please do better for your members and respond to cancelled classes on a more timely basis. Thank you for listening.
7 septembre 2025
Réponse de Better - Kensington Leisure Centre
HI Iggycleo
Thank you for your review
We appreciate you taking the time to provide feedback and for highlighting both the positives and the areas where we need to improve. We're really glad to hear you enjoy the instructors, staff, and facilities at Kensington Leisure Centre.
We are also sorry for the inconvenience caused by class cancellations and the lack of timely communication. We understand how frustrating it can be to show up and find out last-minute that a class isn't going ahead.
Your comments will be shared with the management team, and we hope this will assist in improving your experience with us.
Kind Regards
Amir
The sports centre is a fantastic…
The sports centre is a fantastic…
The sports centre is a fantastic community hub that continues to impress. It’s clean, well maintained, and now features a newly refurbished gym equipped with state of the art machines. I’ve been coming here since I was a child, and I can confidently say it’s the best it’s ever been. The classes are excellent, and the instructors are both knowledgeable and motivating. Highly recommended!
6 mai 2025
Avis spontané
Réponse de Better - Kensington Leisure Centre
Hi Tara
Thank you for the review.
We are very happy to hear you’ve been coming since childhood and that you’re enjoying the new gym and classes. It is also great to know the centre feels better than ever!
We really appreciate your support and thank you for choosing Better!
Kind Regards
Amir
Public safety disregard
Entry gate to the pool and gym was constantly kept open even after complaining. Dodgy and dangerous characters allowed to enter and leave freely making it dangerous for customers and especially children.
28 août 2025
Réponse de Better - Kensington Leisure Centre
Hello JJ
Thank you for your email.
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
We have forwarded your comments to the centre and have asked that they investigate the issues you have raised.
Many Thanks
Aaiasa
Fantastic staff and great swimming…
Fantastic staff and great swimming pool. Had my first visit this evening after work. Forgot to bring my towel! Isaac on the front desk couldn’t have been more helpful and got me a towel from the spa. Felt very welcomed and had a great swim. Thank you - especially to Isaac!
27 août 2025
Avis spontané
Réponse de Better - Kensington Leisure Centre
Hi Kath
Thank you for your review.
We are very pleased to see that you had a great first visit and felt welcomed.
Isaac will be really happy to hear your shout-out, and we will be sure to pass your feedback on!
Hope to see you again soon, and thank you for choosing Better.
Kind Regards
Amir
The centre facility is in good…
The centre facility is in good condition.
Staff are kind and they help me resolve system reschedule booking problem immediately.
1 août 2025
Réponse de Better - Kensington Leisure Centre
Hello Kwok,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Kensington leisure centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
Actually a Fun gym to attend
Actually a Fun gym to attend, I do not remember the last time I went to a gym. This was suggested by my GP/cardiologist, and am I glad I enrolled.
I have been going 3 weeks and already feel better in myself, friendly profession al staff
6 août 2025
Avis spontané
Réponse de Better - Kensington Leisure Centre
Hi Mike
Thank you for your review.
We are pleased to see that you’re enjoying the gym and already feeling better. It’s great to hear our team has made you feel welcome and supported.
We hope you continue to enjoy your experience with us, and thank you for choosing Better!
Kind Regards
Amir
Excellent customer service
Excellent customer service, Charles the manager at Kensington Better UK has been extremely helpful in resolving my membership issue, excellent communication and very professional
Thank you so much
Fadia
11 juillet 2025
Avis spontané
Réponse de Better - Kensington Leisure Centre
Hi Yanis,
Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that Charles was able to assist you effectively and provide the level of service we strive for at Better Kensington.
Your feedback means a lot to us, and we’ll be sure to pass along your appreciation to Charles. If there’s anything else we can help you with, please don’t hesitate to reach out.
Warm regards,
Charmaine
The gym is improving but studio needs equipment
The gym is improving- the updated spin room is very nice, as is the newer equipment in the gym. The staff and instructors are terrific as always, they know all the regulars by name, and encourage us to push ourselves and improve our skills. They are the best part of KLC.
The same problem however continues in the studio- the Reebok steps are not safe- about 1/3 steps don’t clip in anymore. There are not enough weights in the studio. We’ve been told new equipment has been ordered, but it just does not arrive. In this heat, letting the air conditioning drop a couple more degrees would be very appreciated. One positive- the new blue mats are very comfy, thanks for this.
1 juillet 2025
Avis spontané
Réponse de Better - Kensington Leisure Centre
Hello Iggy,
Thank you for your feedback and comment.
We appreciate you providing us with this valuable feedback as this help us to improve.
We apologise that you have not had a positive exerience with our Studio facility.
We have forwarded your feedback to the centre and have asked that they look into this.
Thank you for understanding. Have a nice day.
Horrible to women and new parents. Don’t bother
I signed up for a class with a newborn baby. I got my cousin to meet me at the gym to look after him. It took an incredible amount of effort. I was 2 minutes late to the Pilates class at better Notting Hill and they wouldn’t let me in. They are the worst and they aren’t getting a penny more of my money. How they can treat women, parents or anyone like this at a community gym it totally beyond the pale. I wrote to them directly, obviously they didn’t particularly care. Do not recommend.
17 janvier 2025
Avis spontané
Réponse de Better - Kensington Leisure Centre
Hi Stella,
Thank you for sharing your experience, and we're genuinely sorry to hear how disappointed you felt after your visit to Kensington Leisure Centre. We understand that attending a class with a newborn takes significant planning and effort, and being turned away, especially for being just a couple of minutes late, must have been incredibly frustrating.
While we do have class start-time policies in place to ensure safety and maintain a consistent experience for all participants, we recognise that in situations like yours, a little more flexibility and compassion could have made a big difference.
Your feedback has been shared with our management team, and we’re reviewing how we handle late arrivals, particularly in exceptional circumstances. We truly value our community and want every member, especially parents, making such a huge effort to feel welcome and supported.
Once again, we appreciate your feedback and hope to welcome you back in the future for a better experience.
Warm regards,
Charmaine
Réponse de Better - Kensington Leisure Centre
Hello Laura,
We truly appreciate your kind feedback!
It brings us joy to know that our team was both helpful and professional at the Kensington Leisure Centre. We eagerly anticipate the opportunity to assist you again in the near future!
Kind regards,
Charmaine
Friendly
Friendly, inexpensive, friendly centre with light filled gym and lovely swimming pool. Great!
21 mai 2025
Réponse de Better - Kensington Leisure Centre
Hi Carol,
Thank you so much for your kind words! We truly appreciate your feedback and are delighted to hear that you enjoyed our friendly atmosphere at the Kensington Leisure Centre. Our team works hard to create a warm and inviting environment for all of our guests, so it’s wonderful to know that it resonated with you.
We’re also thrilled that you liked our bright gym and lovely swimming pool. The gym is designed to provide a vibrant space for all your fitness needs, and we take great pride in maintaining the pool for a refreshing experience.
We can’t wait to welcome you back soon for more great times and positive experiences. If there's anything specific you’d like to try on your next visit, feel free to let us know!
Best regards,
Charmaine
The best gym I've ever been a member of
I love my local Better gym (previously known as Kensington Leisure centre). New gym equipment just fitted - top of the range. The management are all fabulous, really friendly and engaging. All the staff are lovely and make this a wonderful experience. The instructors for classes are so encouraging of your goals, Lauren, Miguel, Jeff, Debbie, Pia and Sally are my favourites but they also have a great cover for spin - Ian who needs a regular weekly class PLEASE! Have made so many local friends here because the atmosphere created by everyone makes it the best place to work out!
19 mai 2025
Réponse de Better - Kensington Leisure Centre
Hi Farrah,
Thank you so much for your wonderful review!
We are delighted to hear you’re enjoying the new equipment and the friendly, supportive atmosphere at the Kensington Leisure Centre. Our team, including Lauren, Miguel, Jeff, Debbie, Pia, Sally, and Ian, will be so happy to hear your kind words. It’s fantastic that you’ve made great local friends and feel motivated by our instructors, that’s exactly the community vibe we aim for. We appreciate your support and look forward to seeing you in the gym for many workouts to come!
Kind regards,
Charmaine
The manager who was on duty this…
The manager who was on duty this afternoon was arrogant and far too big for his boots!
After being refused entry to Aqua motion class because their rubbish website did not allow me to book-the manager told me that he would let me use the toilet - ‘out of the kindness of his heart’!
I was too disgusted to even ask his name.
When later I asked one of the girls on the desk; if he is always so rude and bossy; she said “ Managers are!”
So there you are😟☹️
16 mai 2025
Avis spontané
Réponse de Better - Kensington Leisure Centre
Hi Bindu,
Thank you for taking the time to share your feedback.
We're truly sorry to hear about your recent experience and the frustration it caused. This is certainly not the level of service we aim to provide, and we understand how disappointing it must have been, especially when you were trying to attend a class you were looking forward to.
We take all concerns seriously and will be addressing this matter internally to ensure that all staff, including management, are upholding our values of respect and professionalism at all times. Your comments about the booking system are also noted — we’re actively working to improve our website to make it more user-friendly and reliable.
Thank you once again for your feedback.
Kind regards,
Charmaine
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