Quite good gym. Frustrating lack of flow yoga classes. App can be a bit glitchy. If it locks you out customer support can’t sort it out on line and you end up having to go into the centre to sort it... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementCrown Way, CF14 3AJ Off North Road, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Good next step on from the Escape Pain programme. The staff at Maindy were helpful in enabling my membership application. The app is relatively easy to use for making bookings, and also a sudden... Voir plus
L'entreprise a répondu
The Pool is quite cold (my kids were shivering after being there) but the staff and teachers are very nice and considering of my children needs. Specially my youngest who wanted me next to him during... Voir plus
L'entreprise a répondu
staff really friendly and helpful and a lovely pool, plus a great range of classes unfortunately classes difficult to access as they get booked up a week in advance, and the booking site is rather c... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Centre de loisirs
- aussi dans
- Bibliothèque
- Centre de fitness
- Piscine couverte
- Piscine extérieure
- Salle de gym
Écrit par l'entreprise
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Coordonnées de contact
Crown Way, CF14 3AJ, Off North Road, Royaume-Uni
4,2
Bien
56 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Awful experience
Very crowded class. Kids can barely move and end up kicking each other in the face. Changing rooms are dirty and overcrowded.
7 octobre 2026
Réponse de Better - Maindy Leisure Centre
Good Afternoon,
Thank you for your review!
We're sorry to hear that your experience was affected by the class size and the condition of the changing facilities, and we appreciate you bringing these concerns to our attention.
Your comments regarding the cleanliness and capacity of the changing rooms will also be shared with the team for further review.
Thank you for raising this with us!
Warm Regards,
Kaisha
Réponse de Better - Maindy Leisure Centre
Hi Caryl
Thank you for your review.
We are very pleased to hear that you are receiving excellent service and that the team have been able to assist with your enquiries!
Please do not hesitate to reach out if you need further assistance.
Kind Regards
Amir
Wayne the instructor Went through…
Wayne the instructor Went through everything thoroughly and stipulated not to rush.
The stafff at the Counter were helpful too
5 octobre 2026
Réponse de Better - Maindy Leisure Centre
Hi Robin,
Thank you for your wonderful review!
We're so happy to hear how Wayne took the time to explain everything thoroughly and encouraged you to progress at a comfortable pace.
It's great to know that our team at reception were great too, and we'll be sure to pass on your kind words.
We can't wait to welcome you back again soon!
Warm Regards,
Kaisha
Quite good gym
Quite good gym. Frustrating lack of flow yoga classes. App can be a bit glitchy. If it locks you out customer support can’t sort it out on line and you end up having to go into the centre to sort it out. Not a great experience at the centre although they did eventually unlock it. I am looking round for other options to join tbh.
2 octobre 2026
Avis spontané
Réponse de Better - Maindy Leisure Centre
Hi,
Thank you for sharing your honest feedback.
We’re pleased you’ve found the gym to be a good facility overall, but we understand how frustrating it can be when the classes you enjoy, such as flow yoga, aren’t as available as you’d like.
We’re also sorry to hear about the difficulties you experienced with the Better app and getting your account unlocked. We appreciate you highlighting these areas, as we want both our digital services and in centre support to make accessing your membership as straightforward as possible.
We hope your future experiences with us are smoother and give you more reasons to continue your membership with Better.
Kind regards,
Suheera
Great facilities
Great facilities, programmes and staff. Joinig up was straight forward, the Gym and Swimming pool are great!
8 septembre 2026
Réponse de Better - Maindy Leisure Centre
Hi Ceri
Thank you for your review.
It's great to see that you are enjoying the facilities and classes at the Maindy Leisure Centre!
We are also pleased to see that you found the joining process easy, and we thank you for signing up!
Kind Regards
Amir
Was made to feel most welcome in my…
Was made to feel most welcome in my first group session by Gareth and fellow attendees
12 août 2026
Réponse de Better - Maindy Leisure Centre
Hi Gillian,
Thank you for taking the time to share your feedback.
We're delighted to hear that you felt so welcome during your first group session at Maindy Leisure Centre. Starting something new can be daunting, so it's fantastic to know that Gareth and your fellow attendees helped create such a friendly and supportive atmosphere.
We really appreciate your kind comments and are pleased that your first experience was such a positive one. We hope you continue to enjoy future sessions with us.
Warm Regards,
Hazal
It’s ok
It’s ok. Quite good value for money. I would like some more traditional yoga classes at Maindy sports centre. Not just yin classes since I feel they don’t build strength and flexibility in the same way
12 août 2026
Réponse de Better - Maindy Leisure Centre
Hi Helen,
Thank you for taking the time to share your feedback.
We are pleased to hear that you feel the centre offers good value for money. We also appreciate your comments regarding the yoga programme at Maindy Sports Centre. We understand that different styles of yoga suit different preferences and fitness goals, and that you would welcome more traditional yoga classes alongside the current Yin Yoga offering.
Your feedback has been noted and will be shared with the relevant team for consideration.
Warm Regards,
Hazal
too many kids
Teacher is good but there are far too many kids in the class for the children to really learn - I’m not sure if we will continue long term unless this changes or more teachers join to help
6 juillet 2026
Réponse de Better - Maindy Leisure Centre
Hi Kp
Thank you for your review.
We are glad to hear that you’re happy with the teacher, but we’re sorry to learn that the class size is affecting your child’s experience.
We will pass your feedback on to the swim team at the Maindy Leisure Centre to review, and we hope that this will assist in improving the lesson.
Kind Regards
Amir
Fabulous support/care and information…
Fabulous support/care and information with our health wise gym session. Honest and dedicated to changing lives. Thank you so much
2 juin 2026
Réponse de Better - Maindy Leisure Centre
Hi Christina,
Thank you for your wonderful review!
It's great to hear that the care and support you received during your recent healthwise gym session was fabulous.
We're thrilled that you find our team honest and dedicated to changing our members' lives.
We can't wait to continue to support you on your journey!
Warm Regards,
Kaisha
Very nice place Enjoying it and wyne…
Very nice place Enjoying it and wyne the instructor is very kind and helping me alot to do jym
26 mai 2026
Réponse de Better - Maindy Leisure Centre
Hi Ali
Thank you for your review.
It is great to see that you are enjoying your experience at Maindy Leisure Centre, and that the staff have been able to assist you with any enquiries!
We hope you continue to reach your health and fitness goals with us, and please do not hesitate to reach out if you have any questions.
Kind Regards
Amir
I was welcomed and made to feel at ease…
I was welcomed and made to feel at ease as soon as I walked in.All staff were really friendly and helpful.
7 mai 2026
Réponse de Better - Maindy Leisure Centre
Hi Amanda
Thanks for your review.
We are so pleased to hear that the staff at Maindy Leisure Centre have been so supportive!
Kind Regards
Rachel
Parked overnight at the leisure centre…
Parked overnight at the leisure centre with my van. From the moment I made my enquiry Ben, Josh and the team couldn’t have been more helpful or friendly. The facilities were available from 6am and due to holding a drive in cinema on the Sunday the toilets were still open past 10pm. Very easy straightforward walk into the centre took about 22 mins. Very pleased to have found this place, recommended.
3 mai 2026
Avis spontané
Réponse de Better - Maindy Leisure Centre
Hi Rachel,
Thank you for your lovely review!
We're thrilled to hear that our team, particularly Josh, was super helpful during your visit to our Maindy Centre.
It's also amazing to hear that you had a great time at the drive-in cinema, and appreciate the access you had to our facilities outside our operating hours.
We hope to welcome you back for some more fun soon!
Warm Regards,
Kaisha
Réponse de Better - Maindy Leisure Centre
Hi Raman,
Thanks for your review.
We are so pleased to hear that you are enjoying your swimming lessons at Maindy Leisure Centre!
And look forward to seeing you again
Warm Regards
Tom
The staff were brilliant
The staff were brilliant, really helpful and friendly 👍. I had a health-wise session with Gareth who was really professional and put me at ease being my first time in a gym. As a result I have also booked swimming lessons, which i have wanted to do for years!
9 avril 2026
Réponse de Better - Maindy Leisure Centre
Hi,
Thanks for your review.
We are so pleased to hear that you are enjoying our centre Maindy Leisure Centre!
So glad that Gareth was such a big help, enjoy your swimming lesson!
Warm Regards
Tom
Great Experience
My experience so far has been fab!
Wayne has spent time with me guiding and advising me on what I need to do and how to do it, including breathing techniques! He has been great!
He has really motivated me to become a better version of myself.
15 avril 2026
Réponse de Better - Maindy Leisure Centre
Hi Rhian,
Thanks for your review.
We are so pleased to hear that you are enjoying our centre Maindy Leisure Centre!
So glad that Wayne was such a big help, looking forward to seeing you again!
Warm Regards
Tom
A warm welcome...
The staff are really friendly and helpful. The centre I use is very clean and tidy and has a warm welcome to it. The gum instructors always have the best interest in everyone
26 mars 2026
Réponse de Better - Maindy Leisure Centre
Hi Claire
Thank you for your review.
We are delighted you find the centre clean, welcoming, and supported by friendly, helpful staff.
It’s great to hear our instructors always look out for everyone’s best interests, and we look forward to seeing you again soon!
Kind Regards
Amir
Great swim academy lessons
My daughter has just started the swim academy at 4 years old in Maindy Leisure centre, Cardiff.
The instructors were great with her, and the pool is a great facility for learning to swim.
26 février 2026
Avis spontané
Réponse de Better - Maindy Leisure Centre
Hi Nick,
Thank you for your fantastic review!
We're thrilled to hear that your daughter had an incredible first academy lesson with us at Maindy Leisure Centre.
It's amazing how great they were with her, and that you appreciate the pool facility for learning how to swim.
Thank you again for your feedback!
Warm Regards,
Kaisha
Good next step from Escape Pain…
Good next step on from the Escape Pain programme.
The staff at Maindy were helpful in enabling my membership application.
The app is relatively easy to use for making bookings, and also a sudden cancellation of an existing booking.
It's very early days for me but it seems like a good choice to be involved with so far.
A rolling monthly membership also provides a good introduction without a lengthy prohibitive fee.
25 février 2026
Réponse de Better - Maindy Leisure Centre
Hi Thomas,
Thank you for sharing this with us!
We’re so pleased to hear that you’ve chosen to continue your journey with us following the Escape Pain programme.
We're thrilled that our team at Maindy Leisure Centre were able to support you with your membership application.
It’s also great to know you’re finding our Better UK App easy to use, especially for managing bookings and cancellations.
We’re also glad that your membership has provided a convenient and accessible way for you to exercise without a long-term commitment.
Thank you again for your kind words!
Warm Regards,
Kaisha
Great service from the staff at Maindy
I received great service from the staff at Maindy Centre, sorting out my membership for me after I’d made a mistake on the Better app. All the staff at Maindy are great people, always friendly and helpful.
10 février 2026
Réponse de Better - Maindy Leisure Centre
Hi Robert,
Thank you for your incredible review!
We're thrilled to hear that you received great service from the team at our Maindy Leisure Centre.
We're so happy to hear that the issue with your Membership was resolved during your recent visit.
It's also great that you always find our staff friendly and helpful.
Thank you for your kind words, and we can't wait to see you again!
Warm Regards,
Kaisha
Kids swimming lessons
12 janvier 2026
Réponse de Better - Maindy Leisure Centre
Hi Als
Thank you for your review.
We are very pleased to see that the swimming lessons are being enjoyed, and we hope the attendees achieve the skills and goals they desire!
Kind Regards
Amir
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.