Excellent aquacise classes run by Cornelia - which are really helping with my muscle spasticity in my back. Classes are none stop but she is do enthusiastic and the music sound track means the time f... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementCardington Road, MK42 0BZ Bedford, England, GB
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Lovely, large, family swimming pool. Lots of exciting equipment for the children. Quite clean and well maintained (apart from some lockers needing fixing). Plenty of changing rooms and lockers availab... Voir plus
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First visit here, having travelled 50 minutes to get there. It was just under £25 for the three of us, for 90 minutes, and to be fair there isn't much you can do with the kids for similar money... Voir plus
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I booked a family swimming pool session with Better (GLL) and cancelled more than 24 hours before the session—as per their refund policy. I received instant confirmation on their website stating... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Coordonnées de contact
Cardington Road, MK42 0BZ, Bedford, England, Royaume-Uni
4,5
Excellent
45 avis
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Great chips and a lovely warm cafe…
Great chips and a lovely warm cafe after our family swim. My 10 week old baby was having the time of his life and his big brother was too!
23 août 2025
Avis spontané
Réponse de Better - Oasis Beach Pool
Hi J Williams,
Thank you so much for your lovely review!
We're thrilled to hear you enjoyed the chips and that our café provided a cozy spot after your family swim at the Oasis Beach Pool. It’s wonderful to know both your little ones had such a great time — especially your 10-week-old enjoying life to the fullest! We hope to welcome you all back again soon.
Kind regards,
Charmaine
It was nice I enjoyed the experience…
It was nice I enjoyed the experience and it was fun with my family
16 août 2025
Avis spontané
Réponse de Better - Oasis Beach Pool
Hi Buhle
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Better Oasis Beach Pool.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
Very easy to book
Very easy to book, straightforward changing facilities no hassle. No money for lockers so had to keep clothes with a friend who wasn’t swimming. friendly staff and nice coffee
13 août 2025
Avis spontané
Réponse de Better - Oasis Beach Pool
Hi Nick
Thank you for your review.
We're glad to hear you found the booking process easy and enjoyed the friendly atmosphere and the coffee too!
We appreciate you mentioning the locker situation. We'll take that on board as we’re always looking for ways to improve the experience.
Kind Regards
Amir
Brilliant visit!
Visited here for the first time with 5 kids yesterday - ages 5 to 15. It was busy but not overly so. Changing cubicles were small but clean. Fine for me and my 5 year old! A guy was regularly going around the changing room floors with a big Karcher machine. Lots to do - 2 slides, waves every half hour, sprays, mini slide, large warmer pool with bubbles along a seated edge, lazy river etc. Easily spent 2 hours and kids wanted to stay longer. Lots of very attentive life guards on duty. No problems at all
12 août 2025
Avis spontané
Réponse de Better - Oasis Beach Pool
Hi Katy,
Thank you so much for taking the time to share your experience!
We're thrilled to hear you and your group had such a fun visit to the Oasis Beach pool, it sounds like you made the most of everything we have to offer. It's great to know the facilities met your needs and that our team, especially the lifeguards and cleaning staff, helped make your visit safe and enjoyable. We really appreciate your kind words and hope to welcome you all back again soon for another great day out!
Kind regards,
Charmaine
Service was amazing
Service was amazing, Shayne had our food ready in minutes and was a delight to chat with. Would definitely recommend for family trips.
7 août 2025
Avis spontané
Réponse de Better - Oasis Beach Pool
Hello Brad,
Hi,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying our facility.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
Lovely family pool.
Lovely, large, family swimming pool. Lots of exciting equipment for the children. Quite clean and well maintained (apart from some lockers needing fixing). Plenty of changing rooms and lockers available. Food was as you'd expect, little bit pricey for what it is but keeps the kids fed!
7 août 2025
Avis spontané
Réponse de Better - Oasis Beach Pool
Hello Sally,
Thank you for your fantastic review!
We are so delighted to hear that you enjoyed our facility.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Avoid Better / GLL – Cancelled in Time, Confirmed Cancellation, Yet No Refund
I booked a family swimming pool session with Better (GLL) and cancelled more than 24 hours before the session—as per their refund policy. I received instant confirmation on their website stating that my booking had been cancelled and a credit note was applied.
However, despite the confirmation, Better has refused to acknowledge my cancellation, denied any record of it, and still failed to refund me. My follow-up emails—including escalation letters with evidence—were completely ignored.
This situation is not only extremely frustrating but clearly misleading. Better’s claims about their own records contradict their system-generated confirmation, and their customer service has failed to address the issue fairly. I have now escalated this to both Trading Standards and the Consumer Ombudsman.
I’m posting this so others can be warned: if something goes wrong, Better may just walk away without resolution. I urge caution before booking anything with this company.
19 juillet 2025
Avis spontané
Réponse de Better - Oasis Beach Pool
Hi Natasha and Marek
Thank you for your review.
We are sorry to hear you are not happy with the terms and policies, and a contact request has been sent to you directly through Trustpilot.
Please reply to this request at your earliest convenience, and we can look into your refund request.
Kind Regards
Amir
Kids love coming swimming here
Kids love coming swimming here! Pools and slides are great fun and give them plenty to do! We sat in cafe staff very helpful and friendly and we enjoyed our coffee and snacks - thank you for a v enjoyable visit.
4 août 2025
Avis spontané
Réponse de Better - Oasis Beach Pool
Hi Liz
Thank you for your review
We are thrilled to hear that your kids had a great time enjoying the pools and slides. That is exactly what we love to hear! We are also glad you had a relaxing time in the café and found our team helpful and friendly.
We appreciate you taking the time to leave a review, and we look forward to welcoming you all back for another fun visit soon!
Kind Regards
Amir
Nice time out
Nice time out
Just outside swimming bit closed and really old floats but we had a nice afternoon
31 juillet 2025
Avis spontané
Réponse de Better - Oasis Beach Pool
Hi Customer,
Thank you for your feedback!
We’re glad to hear you had a nice afternoon with us. We appreciate your comments about the swimming area and floats — we’re always looking for ways to improve and will take your suggestions into consideration. We hope to welcome you back again soon for an even better experience!
Kind regards,
Charmaine
Great activity for school holidays
Great activity for school holidays. Clean, good facilities
30 juillet 2025
Avis spontané
Réponse de Better - Oasis Beach Pool
Hi Katie,
Thank you so much for your kind and thoughtful words!
We are thrilled to hear that you had such a wonderful time at the Oasis Beach Pool, and it’s fantastic to know you enjoyed your stay during the school holidays. The pool's tranquil atmosphere and refreshing waters truly make it a perfect retreat. We are eagerly looking forward to welcoming you back soon for another memorable experience!
Kind regards,
Charmaine
Nice and clean
Nice and clean, warm and friendly. Kids had a wonderful time
30 juillet 2025
Avis spontané
Réponse de Better - Oasis Beach Pool
Hi Sabrina,
Thank you so much for your genuine and heartfelt comments!
We’re absolutely delighted to know that you found everything in immaculate condition and that your kids had an enjoyable and memorable experience at the Oasis Beach Pool. It was truly our pleasure to extend a warm welcome to you and your family. We sincerely hope to have the opportunity to host you all again in the near future!
Kind regards,
Charmaine
Wonderful place for an hour or 2 with children
Perfect for the school holidays.Wonderful time here, flumes, lazy river and waves.
Separate children's pool although my grandsons loved the beach pool.
30 juillet 2025
Avis spontané
Réponse de Better - Oasis Beach Pool
Hi Lyn,
Thank you very much for taking the time to share your lovely review!
We are absolutely thrilled to learn that you and your grandsons had such a fantastic time experiencing all that the Oasis Beach Pool has to offer. It’s wonderful to hear that the flumes, lazy river, waves, and various pools provided endless enjoyment for you and your family. We are particularly pleased that the children's pool and the beach pool were such big hits with your grandsons; it’s always our goal to create delightful and memorable experiences for our young guests.
We eagerly anticipate the opportunity to welcome you all back for another round of fun and adventure during the next school holidays. Until then, take care!
Best wishes,
Charmaine
Good value for money swimming
Good value for money swimming. We come from Northamptonshire, only pool we will use.
27 juillet 2025
Avis spontané
Réponse de Better - Oasis Beach Pool
Hi Danni,
Thank you so much for your kind words!
We're thrilled to hear that you find great value in our swimming facilities and that you choose to travel all the way from Northamptonshire to visit the Oasis Beach Pool — that truly means a lot.
We look forward to welcoming you back again soon!
Kind regards,
Charmaine
Great experience. Not sure what all the bad press is about…
Created an account & booked online easily. Staff were friendly on arrival. Coffee in cafe good. Slides & waves good for kids. Place was clean. Not sure what all the bad press is about this place brings back memories as a child & my children are making theirs & it would be a great shame for Bedford to lose it. It is a shame the outdoor section no longer exists. Didn’t eat but food looked ok & menu basic but good enough.
24 juillet 2025
Avis spontané
Réponse de Better - Oasis Beach Pool
Hi Gemma,
Thank you so much for your thoughtful review! We’re delighted to hear that your online booking was smooth and that our staff made you feel welcome upon arrival. It’s wonderful that the slides and waves are still bringing joy to both you and your children — creating those special family memories means a lot to us. We appreciate your kind words about the cleanliness and the café as well.
We understand the outdoor section was a favourite spot for many, and while it’s no longer available, we’re continuously working to enhance the experience here. Your support means a great deal, and we’re committed to making the Oasis Beach facility a place families can enjoy for generations to come.
Thanks again for sharing your positive experience!
Kind regards,
Charmaine
Excellent aquacise classes run by…
Excellent aquacise classes run by Cornelia - which are really helping with my muscle spasticity in my back. Classes are none stop but she is do enthusiastic and the music sound track means the time flies by.
Not happy that they are reducing the classes to one a week during the school holidays as I pay a monthly membership - hence 4 stars instead of 5!
4 juillet 2025
Avis spontané
Réponse de Better - Oasis Beach Pool
Hi Anne,
Thank you so much for your kind words and positive feedback about our aquacise classes with Cornelia! We're delighted to hear that the sessions have been beneficial for your back and that you enjoy her energy and the great music.
We completely understand your frustration regarding the reduced schedule during the school holidays. Your feedback is very important to us, and we’ll be sure to pass it along to the management team for consideration. We aim to provide consistent value for our members and are always looking for ways to improve.
Thank you again for your support, and we hope to see you back in the pool soon!
Kind regards,
Charmaine
Under 5 session
Under 5 session
We were very disappointed with our visit.
The general cleanliness was extremely poor, rubbish such as crisp packets and plastic bottles were left by the pool side and floors were dirty.
Hair and grime were present on the top of the drains in the changing areas.
Sand was in the pool making it not a pleasant environment to be in.
We attended the under 5 session, we were not informed that half of the facilities would be closed and we would only have access to limited areas.
Additionally there was a draft that made the poolside feel very cold.
9 juin 2025
Avis spontané
Réponse de Better - Oasis Beach Pool
Hi CC,
Thank you for taking the time to share your feedback.
We are very sorry to hear that your experience during the Under 5 session at the Oasis Beach Pool did not meet your expectations. Cleanliness and comfort are top priorities for us, and we sincerely apologise that the poolside area, changing rooms, and overall environment were not up to our usual standards during your visit.
We also regret that you were not informed in advance about the limited access to facilities and the poolside conditions. Your comments have been shared with our team to ensure better communication and improved maintenance moving forward.
We appreciate your honesty and hope you might consider giving us another opportunity in the future to provide a much better experience.
Kind regards,
Charmaine
Visited with my children today
Visited with my children today, enjoyed the flumes and the wave machine, the pool was fun, the staff were helpful and we had a great experience, we will be back
30 mai 2025
Avis spontané
Réponse de Better - Oasis Beach Pool
Hi Jodie,
Thanks for your review.
We are so pleased to hear that you enjoyed Oasis Beach Pool and we look forward to welcoming you back soon!
Warm Regards
Hazal
Fantastic time had by our…
Fantastic time had by our granddaughter, pool and all areas spotlessly clean, friendly staff.the waves and slides great fub. It is a travesty that the council have made the decision to close this now excellent and much loved facility for children. Shame on them!
26 mai 2025
Avis spontané
Réponse de Better - Oasis Beach Pool
Hi Lindsey,
Thanks for your review.
We are happy to hear you enjoyed your session at Oasis Beach Pool!
Warm Regards
Hazal
I went last Sunday to the SEND session…
I went last Sunday to the SEND session and it was fantastic. Both kids loved the facilities, my eldest loved the flumes. Nice warm water and clean changing rooms.
13 avril 2025
Avis spontané
Réponse de Better - Oasis Beach Pool
Hi Johanna,
Thank you so much for your lovely feedback!
We’re thrilled to hear that you and your family had a fantastic time at our SEND session.
It’s great to know both kids enjoyed the facilities—and especially that your eldest had fun on the flumes!
We're also glad you found the water warm and the changing rooms clean.
We’ll be sure to share your kind words with the team, and we can’t wait to welcome you back again soon!
Réponse de Better - Oasis Beach Pool
Dear Member,
We’re so pleased to hear your lovely comments about the Oasis Beach Pool Centre. Our goal is always to provide a clean, enjoyable, and fun environment where children can stay active and explore new activities, and we’re delighted to know we’re achieving this for you.
Thank you once again for taking the time to share your experience—we truly appreciate your continued support.
Best Regards,
Sarah H
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