Several issues with the App set up. It kept telling my password wasn't correct or the session had expires and to log in again, it wouldn't let me book classes just caused a lot of unnecessary stress a... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement164 Portland Road, SE25 4PT South Norwood, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
My child is enjoying her swimming lessons. The teachers are very accommodating and experienced. Even though it grouped, they can identify when a child needs extra support. The staff at the reception a... Voir plus
L'entreprise a répondu
This southnorwood branch is brilliant. Not only are the staff welcoming and very friendly and helpful always with a smile, but they also take that extra time to help you if needed and are very patient... Voir plus
L'entreprise a répondu
"Simply the best! I can't praise South Norwood Leisure Centre enough. The staff are knowledgeable, friendly, and willing to go above and beyond compared to any other leisure centre I've visited. The p... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Centre de loisirs
- aussi dans
- Bibliothèque
- Centre de fitness
- Piscine couverte
- Piscine extérieure
- Salle de gym
Écrit par l'entreprise
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Coordonnées de contact
164 Portland Road, SE25 4PT, South Norwood, Royaume-Uni
3,6
Moyen
63 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Several issues with the App set up and ongoing usuage
Several issues with the App set up. It kept telling my password wasn't correct or the session had expires and to log in again, it wouldn't let me book classes just caused a lot of unnecessary stress and frustration. It works intermittently and remains a stressful situation even today. I just tried to book a class and I had to use the desktop as the app won't let me log in.
7 octobre 2026
Réponse de Better - South Norwood Leisure Centre
Good Evening,
Thank you for your review!
We're sorry to hear about the difficulties you've experienced with the app, particularly with logging in and booking classes.
We understand how frustrating this must be, especially when it's causing unnecessary stress and affecting your ability to access our services.
We're more than happy to look into this further, and would ask if you can contact our customer service team regarding this.
Our email address is: customerservices@gll.org
We look forward to your response!
Warm Regards,
Kaisha
Friendly and a good set up
7 octobre 2026
Réponse de Better - South Norwood Leisure Centre
Good evening,
We’re pleased to hear you found our staff friendly and were happy with the facilities.
We really appreciate your kind words and look forward to welcoming you back soon!
Kind regards,
Ellis
Feedback and Concern Regarding Power Pump Class
I would like to raise a concern about an experience I had during a Power Pump class last Wednesday.
It was my first Power Pump class in several years. During the class, Sue came over speaking loudly through her headset microphone, in a very patronising and humiliating tone, in front of the entire class, insisting that I do squats. I had to repeatedly explain that I could not do them because I have been dealing with a knee injury for several years.
I had to insist quite strongly before she finally left me alone. She then told me that I should have told her beforehand, and that if I had, she would have told me that this was not the right class for me.
For context, I could not speak to her beforehand because I, along with a few other people, arrived approximately 2–3 minutes after the class had started. She was already visibly frustrated and, by her own words, was having a “not today” kind of day. She actually stopped the class for a few minutes to allow us to get settled, but continued to address us with the same attitude.
I understand that instructors can have difficult days, but I do not believe that someone else’s bad day should become a humiliating experience for a member.
I have always understood gym classes to be welcoming and inclusive, regardless of people’s individual capabilities or limitations. I should be able to attend a class without being publicly singled out or pressured to perform an exercise that I have clearly explained I cannot safely do.
The way this situation was handled made me feel extremely uncomfortable and humiliated, and I actually left the class shortly afterwards.
I will not be attending Sue’s classes again, but I felt it was important to provide this feedback because I do not believe this is an appropriate way to speak to or treat members.
18 septembre 2026
Réponse de Better - South Norwood Leisure Centre
Hi Leontine,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience during the Power Pump class left you feeling uncomfortable and embarrassed.
Your concerns have been looked into internally, and we understand that the intention during the session was to encourage and motivate participants rather than to cause any embarrassment or discomfort. However, we recognise that this was not how the interaction was experienced, and we’re sorry that you left feeling this way.
We understand the importance of creating a welcoming and inclusive environment where all members feel supported and their individual needs and limitations are treated with understanding and respect. Your feedback has been shared with the relevant team to reinforce the importance of appropriate communication and ensuring members feel comfortable and included during classes.
We appreciate you sharing your concerns and hope to have the opportunity to provide you with a more positive experience in the future.
Kind regards,
Suheera
My child is enjoying her swimming…
My child is enjoying her swimming lessons. The teachers are very accommodating and experienced. Even though it grouped, they can identify when a child needs extra support. The staff at the reception are friendly and welcoming. I like the fact that you can sit and view the lesson. The facilities like showers could do with a repair. The lockers are great - big enough for your items including jacket.
11 juin 2026
Réponse de Better - South Norwood Leisure Centre
Hi Mrs N,
Thank you for your lovely review of South Norwood Leisure Centre!
It's so wonderful to hear that your child is enjoying her swimming lessons and that the teachers have been so accommodating and experienced. Helping children grow in confidence in the water is something we take real pride in.
We hope she continues to thrive and we look forward to welcoming you both back soon!
Warm Regards,
Hazal
Super fun for me
Super fun for me. I'm only 7 months old and I enjoy the swimming lessons. The staff are very friendly and kind. I would like the changing rooms to be a little better though as it's not so clean.
17 mai 2026
Réponse de Better - South Norwood Leisure Centre
Hi Kieran,
Thank you for your review!
We're thrilled that you and your little one are enjoying our swimbies lessons at South Norwood Leisure Centre.
We're overjoyed that these sessions have been super fun, and that our team have been very friendly.
We also appreciate your comments regarding the cleanliness of our changing room facilities, and we'll share this with our wider team for further review.
Thank you again for your review!
Warm Regards,
Kaisha
Réponse de Better - South Norwood Leisure Centre
Hi Linda
Thanks for your review!
We are so pleased to hear that the staff at South Norwood Leisure Centre have been so supportive!
Warm Regards
Azaria
Réponse de Better - South Norwood Leisure Centre
Hi Michael
Thank you for your review.
We are very pleased to see that the staff at South Norwood Leisure Centre are creating a friendly atmosphere and keeping the facilities nice and clean!
We hope you continue to enjoy your experience with us!
Kind Regards
Amir
Great introduction back into the gym…
Great introduction back into the gym after a year off. Jean-Luc showed me around the gym, he made me feel very comfortable with the machines and with my workout plan. Both him and Yath were both especially so helpful and attentive.
17 mars 2026
Avis spontané
Réponse de Better - South Norwood Leisure Centre
Hi Cindy
Thank you for your review and welcome back.
We are very pleased to see that your gym induction with Jean-Luc went well, and we hope that you can use what you have learnt within your gym sessions with us!
It is also great to know that both Jean-Luc and Yath have been able to enhance your experience with us, and we hope to see you soon.
Kind Regards
Amir
Réponse de Better - South Norwood Leisure Centre
Hi Milton
Thank you for your review.
We are very pleased to see that you are enjoying your experience at South Norwood Leisure Centre, and it is great to know that the centre staff have been able to add to your experience!
We hope to see you soon.
Kind Regards
Amir
Réponse de Better - South Norwood Leisure Centre
Hi Diana,
Thank you for your amazing review!
We’re really pleased to hear that you feel our South Norwood Leisure Centre is affordable, offers good value and supports enhancing one's wellbeing.
We hope to see you again soon!
Warm Regards,
Kaisha
Needs more hands on staff in the gym…
Needs more hands on staff in the gym and needs water fountains and needs more area for stretching and gym to to be cleaned more regularly
16 février 2026
Réponse de Better - South Norwood Leisure Centre
Hello Dee,
Thank you for your comments and feedback.
We are sorry that your experience at South Norwood Leisure centre did not meet your expectations.
We have passed on your comments to the centre to review.
Kind regards
I've been waiting for a Junior GYM…
I've been waiting for a Junior GYM instructor for 3 days, they say come tomorrow, we made a monthly membership, but we didn't benefit from it for 1 week.
27 janvier 2026
Réponse de Better - South Norwood Leisure Centre
Hello Kaan,
Thank you for your review.
We are truly sorry that you have not been able to get a gym instructor for the pass 3 day.
I have passed on this feedback to the centre manager to review.
Warm regards
I paid £50 for the gym and it was very…
I paid £50 for the gym and it was very small for something that paid a lot and there are not even the necessary machines to exercise, very bad
15 décembre 2025
Réponse de Better - South Norwood Leisure Centre
Hi Antonella
Thank you for your review.
We are sorry to see that you are not pleased with the equipment at South Norwood Leisure Centre and we hope you enjoy using the other Better facilities included within your membership.
Kind Regards
Amir
Staff friendly & helpful
Staff friendly & helpful. Pool water often very cold , it makes my swim difficult to enjoy. Often have a shorter swim than intended & shivering afterward. Changing rooms & air temperature around pool could be warmer too. Sometimes cleanliness not perfect.
16 décembre 2025
Réponse de Better - South Norwood Leisure Centre
Thank you for sharing your experience at South Norwood Leisure Centre with us, Linda.
We truly appreciate your detailed and honest feedback.
Kind Regards
Ease of app and notification via email…
Ease of app and notification via email . Pleasantly surprised.
20 novembre 2025
Réponse de Better - South Norwood Leisure Centre
Thank you for sharing your feedback with us, Jen!
Kind Regards
Lovely staff
Lovely staff
All facilities are accessible and good choices for swimming or gyming
11 novembre 2025
Réponse de Better - South Norwood Leisure Centre
Thank you for sharing such kind words about our facilities.
We’re delighted to know that our services meet your needs and that you’re enjoying the results of our team’s hard work.
Warm Regards,
Sara
Just joined, good so far!
Just joined, so early days, but all good so far. Pool is great, with booking a lane easy. Changing rooms are fine. Gym is good, but tbh lacks equipment.
5 novembre 2025
Réponse de Better - South Norwood Leisure Centre
Hello Kenneth,
Thank you for your comments and feedback.
Kind Regards
The facilities are quite dirty
The facilities are quite dirty, and there is an overwhelming scent of urine both in the pool and in the ladies dressing room. Tons of hair in the showers.
18 octobre 2025
Réponse de Better - South Norwood Leisure Centre
Hi Patrice
Thank you for your review.
We are sorry to hear about the cleanliness at South Norwood Leisure Centre, and we will pass this on to the General Manager to review.
We hope that this will contribute to enhancing your experience with our services.
Kind Regards
Amir
Réponse de Better - South Norwood Leisure Centre
Hi Stephan
Thank you for your review.
We are very pleased to see that the staff at South Norwood Leisure Centre have been able to assist with your enquiries.
It is also great to see Morgan receiving a shout-out. We will pass this on!
Kind Regards
Amir
The gym needs improving
The gym is okay, I think for the £40 I pay a month there should be a bigger gym and more weights. I feel much of the leasuire centre is unused. I also went to a class which was not good. I would hope for a much higher standard of teaching.
6 octobre 2025
Réponse de Better - South Norwood Leisure Centre
Hi Phoebe,
Thanks for your review.
We appreciate you providing us with this valuable feedback and have sent this to the centre.
Warm Regards
Hazal
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.