The staff are very friendly and helpful. There is always someone cleaning something although the age of the building doesn't reflect the effort. Good availability of classes and swim sessions for all.... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementTrenwith Burrows, TR26 1HB St Ives, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Staff lovely. Facilities great. But, oh the website. The worst. I couldn’t book as it kept wanting to charge me despite being a full member. So, unable to book ahead and had to turn up and hop... Voir plus
L'entreprise a répondu
Friendly, professional staff, great facilities and range of classes for different abilities. Nice that there’s a quality cafe on site too.
L'entreprise a répondu
Margot loved the swimming lesson Christina was fantastic with Margot . Margot learnt alot in the small amount of time she had the lesson for .
L'entreprise a répondu
À propos de l'entreprise
- Centre de loisirs
- aussi dans
- Bibliothèque
- Centre de fitness
- Piscine couverte
- Piscine extérieure
- Salle de gym
Écrit par l'entreprise
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Coordonnées de contact
Trenwith Burrows, TR26 1HB, St Ives, Royaume-Uni
4,0
Bien
26 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Initially on joining as a new member…
Initially on joining as a new member the staff weren’t over helpful on explaining everything including possibility of an induction around the gym and more bothered about taking my money. It wasn’t until I went on my second visit that Laura behind reception explained everything and was very nice.However my wife who joined at the same time and I am her carer found the atmosphere and setup of the gym not good and we will be cancelling our direct debits after our current months membership runs out.
28 mars 2025
Réponse de Better - St Ives Leisure Centre
Hi Mark,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your initial experience didn’t meet your expectations. We always aim to provide a welcoming and informative atmosphere from the start, and we’re glad to hear that Laura was able to assist you on your second visit.
We also understand the importance of a gym environment that feels comfortable for everyone. We're sorry to hear that the atmosphere didn't work for you and your wife, and we truly appreciate your honest input. If there’s anything specific we can improve on or any other concerns you’d like to discuss further, please don't hesitate to reach out to us. We value your membership and hope you may reconsider in the future.
Kind regards,
Charmaine
Ot is alright just to many people in…
Ot is alright just to many people in gym per time junior gym
27 janvier 2025
Réponse de Better - St Ives Leisure Centre
Hi,
Thank you for your review.
We are happy to hear you are enjoying St Ives Leisure Centre!
Warm Regards
Hazal
Initial thoughts on gym
The staff are knowledgeable and friendly. Monthly off peak rate is not too bad but facilities need updating as many things are quite old especially the resistance machines. I know some new machines are being added so this might help. The shower rooms also need modernization. I have off peak use but I would imagine that the gym room and shower room would struggle to accommodate people at peak times and therefore I suggest enlarging these rooms. To be honest there is a lack of decent gyms in West Cornwall (and close to my home in St Erth) which is why I chose St Ives since choice is limited. I would be prepared to pay much more for a better quality gym nearby.
15 octobre 2024
Réponse de Better - St Ives Leisure Centre
Hi Steven,
Thanks for your review.
We are pleased to read your review and to know that the staff at St Ives are knowledgeable and friendly and we have passed on your feedback to the centre.
Warm Regards
Hazal
Great company
Great company, lovely friendly staff, a real pleasure to be a member
24 février 2024
Avis spontané
Réponse de Better - St Ives Leisure Centre
Good Morning Hil,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at the St Ives Leisure Centre and the staff have been friendly and welcoming when you attend. We hope you can continue to enjoy this centre and the amazing activities they have available.
Kind regards,
Charmaine
The staff are very friendly and…
The staff are very friendly and helpful. There is always someone cleaning something although the age of the building doesn't reflect the effort. Good availability of classes and swim sessions for all.
23 août 2023
Avis spontané
Réponse de Better - St Ives Leisure Centre
Hi Vicky,
Thank you for your review.
We are happy that you are enjoying the programming at St Ives and that you have found the staff to be friendly and helpful.
Warm Regards
Hazal
Very friendly staff
11 juillet 2023
Réponse de Better - St Ives Leisure Centre
Hi Leslie,
Thank you for your review.
We are very happy to hear about our friendly staff at St Ives. We hope you enjoy your membership!
Warm Regards
Hazal
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.