Nicole at the main office was so patient and helpful with the information I needed with the refund process. She gave me great advise on different kinds of memberships and the pricing. My normal l... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementPurley Way, CR0 4RG Waddon, GB
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Lisez les avis des autres
I'm delighted with my experience of Swimming at Waddon, especially since 'Better' have taken over. Everything is well organised. Swiimers are encouraged to remove footwear before entering the poo... Voir plus
L'entreprise a répondu
The main issue with this centre is the lack of cleanliness particularly in the pool changing room area, showers and toilets on both floors often unhygenic. Its a shame as it really let's the place d... Voir plus
L'entreprise a répondu
Have been a member for many years . Am pleased they have introduced a new timetable of classes on Monday and Friday mornings . Reception staff always very helpful and polite . Instructors also very ap... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Coordonnées de contact
Purley Way, CR0 4RG, Waddon, Royaume-Uni
4,2
Bien
88 avis
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Nicole at the main office was so…
Nicole at the main office was so patient and helpful with the information I needed with the refund process.
She gave me great advise on different kinds of memberships and the pricing.
My normal leisure centre is Wadden leisure centre in Croydon and all the staff are extremely kind and helpful. I would highly recommend Wadden Leisure centre first best customer service.
I would also like to thank Nicole for her patience and kindness.
4 juillet 2026
Avis spontané
Réponse de Better - Waddon Leisure Centre
Hi Parveez,
Thank you for your wonderful feedback! We’re delighted to hear about your positive experience with Nicole from our Customer Service Team and that you’ve consistently received such kind and helpful service from the team.
It’s especially great to hear how helpful Nicole was in guiding you through the refund process and membership options, we’ll be sure to pass on your kind words to her.
Your recommendation and feedback mean a great deal to us, and we look forward to welcoming you back again soon.
Warm Regards,
Hazal
Réponse de Better - Waddon Leisure Centre
Hi Ali
Thank you for your review.
It is great to know the staff at Waddon Leisure Centre are creating a friendly environment, and we will be sure to pass your feedback on!
Kind Regards
Amir
Great
Great. My little one was on swimming lesson they was very nice and carefully whit the child
28 avril 2026
Réponse de Better - Waddon Leisure Centre
Hi Silvia,
Thanks for your review.
We are so pleased to hear that you are enjoying Waddon Leisure Centre!
And look forward to seeing you again!
Warm Regards
Tom
The team is very helpful and they have…
The team is very helpful and they have provided the best advice and guidance possible.
Always Recommend!
23 avril 2026
Réponse de Better - Waddon Leisure Centre
Hi Ripa
Thank you for your review.
We are very pleased to see that the team at Waddon Leisure Centre have been able to provide guidance and assist when needed!
We also appreciate the recommendation, and we will pass your feedback on!
Kind Regards
Amir
Swimming at Waddon Leisure Centre
I'm delighted with my experience of Swimming at Waddon, especially since 'Better' have taken over.
Everything is well organised. Swiimers are encouraged to remove footwear before entering the pool area which helps to keep the floor clean. The double lanes (at least in the mornings) allow for everyone to have a good session, regardless of their level of fitness. There are floats, paddles and pull buoys available on the poolside to use to enhance your workout. Showers on the poolside, as well as in private cubicles, are nice and hot. Staff are always helpful and polite.
So many positives! Oh, and the membership is very reasonable, and well worth the monthly outlay.
20 avril 2026
Réponse de Better - Waddon Leisure Centre
Hi Gary,
Thanks so much for your detailed feedback!
We’re really pleased to hear you’re enjoying your visits and finding the sessions well-organised and easy to follow.
It’s great that the pool setup works well, and that the equipment and facilities are helping you get the most out of your workouts.
We’re also glad you’ve had positive experiences with the team and feel the membership offers good value.
Really appreciate you taking the time to share this, and will be passed onto the team at the centre!
Warm regards,
Azaria
It's really cool to see how the…
It's really cool to see how the teachers engage with the children and manage to get everyone involved. The place is very clean, with several changing rooms and clean showers.
1 avril 2026
Réponse de Better - Waddon Leisure Centre
Hi Luciana,
Thank you for your wonderful feedback!
We’re delighted to hear that you’ve noticed how inclusive our teachers are with the children, creating a fun and supportive environment for everyone is really important to us.
It’s also great to know that you’re happy with the cleanliness of our facilities and the changing areas.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon!
Warm regards,
Azaria
Extremely disappointed with the "teaching" style ( Swimbies under 2)
My daughter’s swimming lessons have been a complete joke. The instructor provides zero demonstrations and no physical input or correction in the water. Instead, they just stand on the side shouting verbal instructions. This isn’t how children learn to swim effectively. Very disappointed with the lack of effort and engagement.
27 mars 2026
Réponse de Better - Waddon Leisure Centre
Hi Elvis,
Thanks for your review.
We appreciate your feedback and would love to find out more!
If you have the time, please send an email with some more information to our Customer Service Team.
Our email address is: customerservices@gll.org
We look forward to your response and the chance to make your next visit more enjoyable!
Warm Regards
Hazal
Children over two years old should not…
Children over two years old should not be allowed in baby section all big children were playing roughly around the baby.
28 mars 2026
Avis spontané
Réponse de Better - Waddon Leisure Centre
Hi Khan,
Thanks for your review.
We offer a designated area in our Soft Play at Waddon for those customers under the age of 3 and would advise utilising this area for younger children.
Warm Regards
Hazal
A brilliant first year
As it has been a year since I've joined, I thought it was time that I finally write a review of Waddon Leisure Centre.
From the very first time you walk in you're made to feel welcome, with the loveliest reception staff - especially Jack and Vanessa who go out of their way to help, no matter what query or concern you may have.
The instructors have been amazing too - thanks has to go to Abbie, Emma, Gail and Michelle, who have introduced me to power pump and kept me coming with back as I enjoy their classes so much.
I have to give a shout out to Max as I love his sessions which he delivers in a fun but challenging way - definitely a highlight of the week!
So thank you everyone for a great first year.
13 mars 2026
Avis spontané
Réponse de Better - Waddon Leisure Centre
Hi Susanna,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Waddon Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Hazal
Staff are very helpful
Staff are very helpful. My family received very warm welcome.
Thank you.
23 janvier 2026
Réponse de Better - Waddon Leisure Centre
Hi Syed,
Thank you for your kind words!
We’re delighted you and your family felt so welcome and supported.
We hope to see you again soon!
Kind regards
Azaria - Customer Service Advisor
Waddon customer service - Hansley
About a week ago I wanted to book a basketball lesson for my son but I was unsure about one of the extra costs added on at checkout so it put me off.
I called customer service today and spoke with Hansley. He was polite, informative and above all very patient - as it took me a while to remember what the extra cost was for, all I could remember was the total amount. Hansley was on to it like a flash explained it, and proceed to tell me more about the lessons and how they are run. Needless to say I've signed up my son. Thanks Hansley you were brilliant, I hope this reaches you (and your managers)
30 janvier 2026
Avis spontané
Réponse de Better - Waddon Leisure Centre
Hello Benjamin,
Thank you so much for your kind words and feedback!
We're really happy to hear that Hansley could help clear things up and that your son is all set to join the basketball lessons.
I'll make sure to pass your compliments on to Hansley.
Kind Regards
It’s an okay gym
It’s an okay gym.
It would be better if the gym was the size of the two sport halls and if there was a spa in the setting.
It’s a big building but I don’t think it’s used properly
12 janvier 2026
Réponse de Better - Waddon Leisure Centre
Hello Kitti,
Thank you very much for your comments and feedback.
Kind regards
I was told by my staff that I was…
I was told by my staff that I was abusing some lady called melisa piro which I was not the little people were in my way
7 décembre 2025
Avis spontané
Réponse de Better - Waddon Leisure Centre
Hi Alice,
Thank you for sharing your feedback!
We take all of our customers' concerns very seriously and appreciate you sharing your perspective.
Our intention is never to misunderstand or misrepresent a situation, so we do apologise if we misunderstood the situation.
We always encourage respectful communication across our Better facilities, and we’re happy to discuss this matter further if needed.
Warm Regards,
Kaisha
My daughter has scoliosis and no…
My daughter has scoliosis and no consideration was given by the teacher for pain and the type of stroke performed during the lesson. Just told to get on with it.
I don't believe this is good customer service
2 décembre 2025
Réponse de Better - Waddon Leisure Centre
Hello,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience at Waddon Leisure Centre and the discomfort your daughter faced during her lesson.
We understand how important it is to provide a supportive environment, especially when health conditions like scoliosis are involved.
Your comments have been passed on to the centre’s management team for immediate review.
We will ensure that our instructors receive further guidance on accommodating individual needs during lessons. Customer care and safety are our top priorities, and we regret that this was not reflected in your recent visit.
Thank you again for bringing this to our attention.
Very prompt response
Vanessa, a concierge, answered a pretty urgent message very promptly and very well. Thank you so much.
15 novembre 2025
Avis spontané
Réponse de Better - Waddon Leisure Centre
Dear Cristine,
Thank you for sharing your experience with us.
We are delighted to hear that Vanessa was so prompt and helpful, and that she contributed to making your experience excellent.
Réponse de Better - Waddon Leisure Centre
Thank you for sharing your feedback with us, Selina.
We’re delighted to hear that you’re enjoying your yoga classes and that our staff are making such a positive difference during your visits.
Adult pool review.
Good reception staff especially Vanessa who competently and calmly helped me through the online joining and booking system on several occasions. Very affordable Swimming For Health for older clients.
Extremely helpful and respectful poolside staff providing physical assistance especially Connor today. Clean with limitations of inevitable limescale accumulation in this hard water area. Therefore poolside staff are limited in what they can achieve without more frequent commercial limescale removal and deep clean of all surfaces and wet/dry interchange mats. Otherwise I would score 4.5 - 5 speaking for pool facilities only last 8 months since joining.
11 novembre 2025
Avis spontané
Réponse de Better - Waddon Leisure Centre
Hello Sue,
Thank you for your comments and feedback.
Kind Regards
Just poor.
Really bad members - swearing, entering the gate behind me, no staff presence, classes shorter than advertised, limited gym equipment.
28 octobre 2025
Réponse de Better - Waddon Leisure Centre
Hi Ga
Thank you for your review.
We are very sorry to hear about your experience at the Waddon Leisure Centre, and we will pass your feedback on to the General Manager.
We hope this will help enhance your experience with us.
Kind Regards
Amir
Super helpful front desk staff
21 octobre 2025
Réponse de Better - Waddon Leisure Centre
Hi P
Thank you for your review.
It is great to see that the staff at Waddon Leisure Centre have been able to help with your enquiry.
If you have any further questions, please do not hesitate to ask!
Kind Regards
Amir
My swimming lesson is paying off
My swimming lesson is paying off, I'm getting better at it and Julian is very passionate about the gym supervision. He encourages and ready to work with us.
22 octobre 2025
Réponse de Better - Waddon Leisure Centre
Hi Olubukola
Thank you for your review.
We are very pleased to see that your swimming skills and ability are improving.
It is great to know that Julian is providing great lessons, and we hope you continue to improve your skills with us!
Kind Regards
Amir
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