Emails for spaces on fully booked activities are not effective for most. Texts would be a good addition Some activities are booked but not attended and not cancelled.There needs to be some monitor... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementKathryn Avenue, TO32 9AF Monks Cross, GB
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Great swimming facilities which I regularly use. However, somewhat mixed messaging for a centre which is all about promoting good health, with all the fatty, sugary, unhealthy snacks on offer at the c... Voir plus
L'entreprise a répondu
Came to the toddler and learner pool early this morning with my children - my oldest (8) is non-verbal autistic. A member of staff (Jack) was leading a water aerobics class in the main pool next door... Voir plus
L'entreprise a répondu
Girls on desk approachable and helpful. Josh is very positive and makes the balance class enjoyable.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Coordonnées de contact
Kathryn Avenue, TO32 9AF, Monks Cross, Royaume-Uni
4,4
Excellent
120 avis
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Friendly staff
Girls on desk approachable and helpful. Josh is very positive and makes the balance class enjoyable.
20 juillet 2026
Réponse de Better - York Stadium Leisure Complex
Hi
Thank you for your review.
We are very pleased to see that the team at York Stadium Leisure Complex made you feel welcome and that Josh’s positive energy brings your Balance class to life.
We hope to see you at the next class!
Kind Regards
Amir
Réponse de Better - York Stadium Leisure Complex
Hi Julie
Thank you for your review.
We are very pleased to see that you had a great experience at York Stadium Leisure Complex, and we hope to see you again soon!
Kind Regards
Amir
£12 reactivation this year but not for last 3 years
I have had a membership for four years
BET2410900. Your ads say it is easy to manage your account. That is not true. My original senior membership was discounted and had full access to the centre. I wanted to pause my account for 3 months and I was told the only way was to cancel it. When I reapplied I had to pay full membership to get access on Saturday classes.
Each year I needed to cancel my membership from Mar to July. Then reactivate it. I did this each year with no fee. This year I have been charged £12.
16 juin 2026
Réponse de Better - York Stadium Leisure Complex
Hi John,
Thank you for your feedback, and for your loyalty over the past four years.
We’re really sorry to hear about your experience managing your membership, as this is not the level of service we aim to provide. We understand how frustrating it must have been to lose your original discounted senior membership and then have to rejoin on different terms, particularly when trying to pause your account.
We only permit freezes for medical reasons, so if you do not wish to pay whilst you are away for three months out of the year, you do need to cancel and rejoin when you are ready. When rejoining, you will be subject to a small, one-off set-up fee to reactivate your account.
We can confirm that we do still offer a Senior membership at your location, however you have not selected this option for the previous 2 years.
If you would like to discuss your membership options please feel free to contact your local centre or our Customer Service team.
Warm Regards,
Hazal
The staff are excellent ,they helped me…
The staff are excellent ,they helped me out on my mobile phone for the app? Very helpful !
16 juin 2026
Réponse de Better - York Stadium Leisure Complex
Hi Margaret,
Thank you for your lovely review!
We're so happy that our team were excellent during your recent visit, particularly with assisting with the Better UK App on your phone.
We're pleased to hear how helpful they were.
We can't wait to see you again soon!
Warm Regards,
Kaisha
Réponse de Better - York Stadium Leisure Complex
Hi Jane
Thank you for your review.
It is great to see that the staff at York Stadium Leisure Complex have been able to provide help and create a friendly atmosphere!
Please do not hesitate to reach out if you have any further questions.
Kind Regards
Amir
lovely and clean not too busy staff are…
lovely and clean not too busy staff are good and all the facilities under one roof.
2 mai 2026
Réponse de Better - York Stadium Leisure Complex
Hi Gareth
Thank you for your review.
We appreciate you awarding us 5 stars!
It is great to hear that you are enjoying the York Stadium, and we look forward to welcoming you back soon!
Kind Regards
Rachel
The rheumatology dept and staff here…
The rheumatology dept and staff here are wonderful and.provise and amazing person centred approach to people. Always going that extra mile, thank you so very much
13 mai 2026
Avis spontané
Réponse de Better - York Stadium Leisure Complex
Hi,
Thanks for your review.
We are so pleased to hear that you have had such a positive experience at York Stadium Leisure Complex!
Warm Regards
Hazal
Getting booked on classesz…
The only issue is I cannot get booked onto anything I want to do.
I set my alarm to book Aqua and whilst I got into my app straight away, it said the class wasn’t available. Later it said fully booked.
I have been referred by my gp, work full time, and evening classes are getting full in seconds
12 avril 2026
Réponse de Better - York Stadium Leisure Complex
Hi Deborah,
Thank you for your review!
We're saddened to hear about the issues you've experienced with our booking System.
We understand that popular classes are filling up quickly, which is preventing you from attending these sessions.
We apologise for any inconvenience or frustration caused by this!
Warm Regards,
Kaisha
SEND inclusive and kind staff
Came to the toddler and learner pool early this morning with my children - my oldest (8) is non-verbal autistic. A member of staff (Jack) was leading a water aerobics class in the main pool next door and noticed my son and offered to turn the music down to make it more comfortable for him. We declined, as our son loves the pool and splash pad and knew he'd be fine but I wanted to write how great it was that Jack noticed, understood and tried to make our hour swim more inclusive. We love York Leisure Centre and will be back again - great facilities and staff! Thank-you to Jack in particular!
7 avril 2026
Avis spontané
Réponse de Better - York Stadium Leisure Complex
Hi Katherine,
Thank you so much for taking the time to share this wonderful feedback.
We’re really pleased to hear that you and your children had such a positive visit, and it’s especially lovely to hear about Jack’s thoughtful and proactive approach.
It means a lot to know this made a difference to your experience.
We’ll be sure to pass your kind words on to Jack and the rest of the team.
Thank you again for your continued support, we look forward to welcoming you back to York Leisure Centre soon!
Polite and friendly staff
2 mars 2026
Réponse de Better - York Stadium Leisure Complex
HI Michelle
Thank you for your review.
We are very pleased to see that the staff at York Stadium Leisure Complex are creating a friendly atmosphere and providing a wonderful service!
We will be sure to pass your feedback on!
Kind Regards
Amir
Charlotte really listens and takes on…
Charlotte really listens and takes on board what you tell her.
Helpful reception staff.
Better balance class really helps, clear instruction from Rebecca.
All very friendly
6 mars 2026
Réponse de Better - York Stadium Leisure Complex
Hello Maggie,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Great experience
Having a great experience, Had induction by Rebecca, even though I’ve been to gyms before I learnt how to use the equipment correctly and felt better for it
19 mars 2026
Réponse de Better - York Stadium Leisure Complex
Hello Des,
Thank you for your fantastic review!
We are so delighted to hear that our Fitness Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Réponse de Better - York Stadium Leisure Complex
Good morning
Thank you for your review.
We are so pleased to hear that you are enjoying York Leisure Centre and, in particular, Angela's Aqua Power Pump class.
We will ensure this is passed on to the centre team.
Kind Regards
Rachel
I’ve just started swimming at York…
I’ve just started swimming at York Leisure Centre and wanted to say a big thank you to all the staff for generally being so helpful and having a “can do” attitude. Well done! It’s a really nice swimming pool as well!
12 mars 2026
Avis spontané
Réponse de Better - York Stadium Leisure Complex
Hi Richard,
Thanks for your review.
We are so pleased to hear that the staff at York Stadium Leisure Complex have been so supportive and we hope you continue to enjoy the swimming pool!
Warm Regards
Hazal
Great GymAll the staff are friendly and helpful
All the staff are friendly and helpful
The classes are excellant
The gym is very well equiped
4 mars 2026
Réponse de Better - York Stadium Leisure Complex
Hi Jake
Thank you for your email.
It is great to know that you are enjoying your experience at York Stadium Leisure Complex and that you have had the opportunity to meet the centre staff.
We are also pleased to see that the staff have been able to assist and help with your queries, and if you have any further questions, please let us know!
Kind Regards
Amir
Réponse de Better - York Stadium Leisure Complex
Hi Walid,
Thank you for your review!
We're thrilled that you enjoy using the facilities at our York Stadium Leisure Complex.
We also appreciate your feedback regarding affordability; we'd like to raise the revenue we earn, funds we generate help fund the wide range of facilities, services, and products we provide to our customers.
This includes initiatives such as the GLL Sports and Literary Foundations, the discounted memberships available to various groups, and the ongoing improvements and upgrades we make across our centres to enhance the customer experience.
Thank you again for sharing your feedback!
Warm Regards,
Kaisha
Good centre but website/app difficult…
Good centre but website/app difficult to manage and get information from. I've not been able to book anything for nearly a week due to small print rules that actually should be made clear when booking.
14 février 2026
Réponse de Better - York Stadium Leisure Complex
Hi,
Thank you for sharing your feedback!
We’re glad to hear you enjoy attending our York Stadium Leisure Complex.
However, we're saddened to hear about the frustration caused when using our website and app.
We understand that you had a penalty fee on your account due to a late cancellation you'd made for a recent booking.
Please note that we highlight our booking cancellation policy in your booking confirmation email, so customers are aware of this.
However, we're always happy to review this for mitigating circumstances.
On this occasion, we've removed this from your account as a Goodwill Gesture, so you can continue to make bookings.
Thank you again for your feedback!
Warm Regards,
Kaisha
Réponse de Better - York Stadium Leisure Complex
Hi R
Thank you for your review.
Welcome to York Stadium Leisure Complex!
We are very pleased to see that you are enjoying your experience and that the staff are creating a welcoming atmosphere!
We hope your experience continues.
Kind Regards
Amir
Simply not interested in the members
Simply not interested in the members. Don't listen to suggestions and management sit in their office upstairs.
Poor receptionists have to deal with everything.
Apparently head office control everything.... The HO is in Belfast!
So not really a ' community stadium'
2 janvier 2026
Réponse de Better - York Stadium Leisure Complex
Hello Lorriane,
Thank you for your comments and feedback.
We are sorry to learn that your experience at The York Stadium did not meet your expectations.
Kind regards
Réponse de Better - York Stadium Leisure Complex
Hi Gary,
Thank you for your kind words!
We're thrilled to hear that Sophia and Erin have been so fantastic.
Warm Regards,
Kaisha
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