Better Life UAE Avis 

Never order from these guys. They’re Cowboys and failed every implied term of quality and fit for purpose that they could. My oven broke, they took 2 weeks to fix it. they finally sent someone to fix it and he clearly had no training and what he did caused my oven to set on fire whilst my babies were sleeping upstairs. Thank goodness I came into the kitchen when I did. They said they would send someone the same day, no one came. A week later they took the oven away. I was without an oven for 3 weeks with no calls from them, no updates, no help. When they finally delivered a replacement it was half the size and barely capable of cooking food for my family. One burner on the hob doesn’t even work. That all happened in February. It is now 15th April and they say they will deliver the same oven - which apparently I am meant to trust has been “fixed” this time - tomorrow. I have had basically zero correspondence from them throughout, perhaps one call a week from a call center who has no authority to discuss any of the issue who say they will ask a manager to calll me. No manager calls me. I get a follow up call the next week again from a call center and we have the same conversation. The service at all levels has been abysmal as well as their shoddy and dangerous workmanship. I paid a premium to order from better life an do never want to deal with them again, save yourselves months of your life and the concern of your family being out in jeopardy and order from Carrefour or any other merchant but this one.

I bought build-in smeg dishwasher and oven from Better Life and paid for delivery and installation on 29 March. The team arrived late and only halfway installed the appliances and told me to get a carpenter. The next morning we try to finish installation but found that 12 screws, moist plate and 2 essential attachments were missing. They promised to send to me but up to now they ignore my calls, whatsapp and emails. I asked very polite that they should just tell me if they can assist, which they promised at start, but no reply. The manager Mr. Shyam Ebrahim should call me as the customer service lady: Maharlani​​​​ Bajamone promised. But it is already 3 weeks and my machine is still not operational. I am desperate because it seems as if I bought this machine and will not be able to use it. I will contact Smeg. Smeg is an excellent brand but the Better Life, the agent for them in UAE is not standing up to the brand name. This wasn't the first time, Better Life doesn't have any after sale service.

I am writing to express my extreme dissatisfaction with the product I purchased from your company, which has encountered regular complaints every month. Despite being within the warranty period, I have repeatedly contacted your customer service team via email with no response.

This level of customer service is unacceptable. I expect prompt action to resolve my issues and a clear explanation as to why my previous emails were ignored.

Bought a smeg show room oven. It hasn’t worked since day 1 several engineered were sent and problem still not solved we cannot use a 3.5k aed oven. Avoid

I purchased Siemens dishwasher from SharafDG in 2021. Recently, it started showing Error 15. Better Life is authorized service provider for Siemens in UAE. I called them up and next day the person from service center came. He did nothing and asked me to run the machine for 1 more day to check if error pops up again. The same error re-appeared. He was send back to my house again. This time he said that Dishwasher needs to be taken to service center to diagnose and fix. During this time, they changed one of the parts and charged me 100 AED for the same. Additionally there service charge was 200 AED. After 4 days, they returned the Dishwasher claiming that its now fixed. The same error popped up again. Again the same service advisor came to my home to check and told me that its very hard to fix an expensive Dishwasher. I was very surprised by his statement and my confidence in Betterlife started to die. I then spoke to his Supervisor who send 2 "so called" senior technicians to my place to fix the issue. The two guys claimed leakage in my Dishwasher. This time they said that part would cost Approx 300 AED more and machine needs to be taken to service center again. After 2 days, they sent me a quotation of 1500 AED for 4 parts replacements.

At this stage I understood, that technicians in Better Life are naive and untrained. They don't have any knowledge on how to fix the Dishwasher. And just in order to escape, they shared a quotation that customer would never agree and would then ask them to scrap the Dishwasher instead.

My suggestion to the people in UAE is to to avoid any home appliance brand which has assigned Better Life as their authorized service partners. They have highly unskilled team of technicians with zero knowledge. They will not be able to resolve the issue with your expensive home appliances and you will land up scrapping the same.

Very poor delivery service, I got a fridge from Carrefour Hypermarket moe since Saturday, they promised to deliver on Tuesday, I didn't get Tuesday, Wednesday, they called me that they will deliver on Thursday. Pathetic service. Won't advice to patronize them.

If there was a star for no rating I would have given that . Very very poor service for Forbes water purifier . The customer service centre doesn’t know anything , they don’t know how to treat emergencies. I had a chat with the team personnel of Forbes , Sijjin - the most clueless person I have met . Kept repeating the same thing as if it was recorded and did not listen to customer grievance . Has the management changed in the last few months ? Very very very very poor .

Bought a Terim Wine Cooler and after a day noticed that the temperature was not stable - set at 5C but going to 13C. The technician came and said this is normal as 13C is the ambient outside temperature - means room temperature - in Dubai - from where do they get this explanation. Anyway they refused to axchange the unit saying that this is a normal operational issue. So I am now saddled with a defective wine cooler!
They have no interest or desire to solve the issue as they dont want to have any spikes in their normal mundane day where they do nothing productive. The worst and most ineffecient technical support ever. They should change their name from Better Life - as this is misleading.

The worst customer service we have ever experienced @ Betterlife - purchased a cooler fridge early January- Betterlife sent their installers to install the cooler and had to come back a second time as it was installed incorrectly causing the cooler to get a self fracture after 2 weeks - the door is completely shattered and poses a danger to the family as the glass has cracked throughout - I called them over 15 times and attended the store on several occasions to get a replacement and NO response- tried calling management and they are always in meetings???

I purchased a Dyson V15 from the Mirdiffa branch and paid for it. Later, they informed me that the stock was available at the MOE branch and asked me to pick it up there. However, when I arrived at the MOE branch and presented my invoice, the sales executives were discussing that they couldn't give me the piece as it was the last one and had already been sold to another customer. This happened despite my prior assurance. After some frustration and discussion, I eventually received the product after providing my ID. The entire experience at this branch made it seem like I had committed some wrongdoing by purchasing from their store