Bewley Homes Avis 

I had a fantastic experience with Bewley homes at Bishop's Gardens, Wickham. I'm a first time buyer with a lot of specific requirements for my future house, so I had a lot of questions and my expectations were high. Bewley team was very friendly and professional, their dedication and pride for what they do really shine through. They were very consistent and helpful, and even arranged for me to visit the building site so I could check out the house under construction, the future garden, the space where my allocated parking spaces would be, etc. I felt well looked after throughout the entire process dealing with Bewley Homes. Also, I was happy to hear that Bewley do take their time to build their houses properly instead of rushing the process to sell as many new builds as possible, which is not uncommon nowadays.

The sales process is very good. They take the stress out of buying a house and the Bewley bond scheme worked brilliantly. Overall the estate is nicely laid out and the design of houses is great. General build quality is good but specific fitting issues let them down

Post purchase Bewley customer service is poor. Two examples:

Example one: Many houses on our estate (still being finished) have rainwater leaking into the living room when it rains. It's bad enough to fill a 5l container within a few hours. This issue was raised to Bewley over a month ago. Initially they said I needed to get my own builder to fix it despite being in our house under a year. After disputing this, on three separate occasions over the last month Bewley have promised they'd be in touch early the following week to book an appointment date and have failed to do so. Still no appointment date and internal damage gets worse every time it rains.

Example two: Many of the front doors on our estate were poorly fitted and wouldn't close properly. Remediation requires three visits from the carpenter and the decorator to make good. Bewley leave it up to the customer to project manage and get in touch with their customer service team to book in the next appointment, rather than them proactivly arranging all three visits in short succession. This means a straightforward job takes three months to fix. This happens for every snagging issue that requires multiple visits.

We went to look round the Tongham development and Lynne could not have been more helpful, taking time to show us round three properties and answering all our questions with friendly professionalism.

We moved into our new Bewley Home last month, and I wanted to share my experience of buying my first home in the UK from Bewley Homes, so anyone with my circumstances find it useful. I am an expat, living in the UK with a work visa, and owning a home of my own has been a dream for so long. We (me and my sister) started our search for our home early 2022 and we viewed atleast 50 properties from different builders, and finally decided to move ahead with Bewley Homes. The reasons:

1. Quality. Bewley Homes is a responsible builder and offers the best quality (from the other builds I have seen in the UK). It doesn’t matter, if you are buying a one bed or 5 bed, every unit they roll out, has the exact same quality. I have seen around 12 properties of Bewley itself in 4 different locations.

2. Excellent Customer Service. Starting from the marketing / sales team, to now our customer service management teams, every member of the Bewley Homes team is well trained, kind, compassionate and professional. We started our journey with Katy, and it was a joy to speak to her every week. After the initial exchange Leah and Jane joined the team, and they kept us updated on a weekly basis on the progress, through phone calls, Whatsapp and emails. We made so many requests for site visits, and they took us through all of these requests patiently. Buying a new home, especially for an expat, is stressful, and without our amazing Bewley Homes team, our journey would have been difficult. They made it so easy for us. Thank you Katy, Jane and Leah.

3. After sales service. Bewley Homes finished our property on time, and we moved in as scheduled. After we moved in, our Customer Service Team constantly supports us with the little and big things of settling in, into our new home. They send us tips and recommendations on how to keep the property well, and even send us beautiful flowers. So welcoming, and kind. Thank you Rebecaa.

Simply put, a Bewley Home is the best value for your money and buying from Bewley Homes team gives you peace of mind.

Irem & Iffath

My husband and I visited the Victory Fields development today and had a wonderful experience with sales team member, Lynne. She made us feel extremely welcome, showed us 3 homes and answered all of our questions. We are in the early stages of looking to move, but despite this Lynne still gave us so much of her time. We found the experience very friendly, helpful and accommodating. The 3 homes we saw were stunning and so beautifully presented. We came away with helpful brochures and plenty of information. Thank you Bewley Homes!

Had a great experience with Danielle at the Belmount View development, she was patient, knowledgeable and extrremly helpful about the properties available and would definitely recommend. 5 stars all round from me.

Overall great experience!! We recently reserved a house with Bewley Homes in Ash and loved the layout and construction quality!! Sales team was extremely helpful and special shoutout to Katy for all her support and help through the process. Bewley team made it seamless with their proactive efforts.

We have moved into our new build house just 3 years, we have already found some damp in our bedrooms. When we contacted Bewley they said I need to contact the warranty provider to do the follow up BUT the problem is ..... it should not have damp for a 3 years house !!

it is a terrible thing to buy a new house like this !!!! What is the aim to buy a new build for us??

Thank you to Leah and Kate for making my purchase less stressful, very good communication during the building process. I hope completion day will go as smoothly. I highly recommend Bewley Homes.

The most perfect experience for buying our first home. The team made it so easy, exciting and memorable journey. Danielle Steve and Debbie were stars throughout. Kept us in the loop, sent updates and showed us round our plot when we wanted. The quality of our home is spot on. Apart from minor snags we were super happy. A huge thank you to the team, builders and bewley as a whole for creating our gorgeous first home! Would recommend highly to anyone!

Disgusting.All they want is the money. Constant chasing for things out of our control. Lied to about our incentives. Threatening to pull out of sale.

Customer service has been atrocious to deal with.

I would like to give a special shout out to both the site manager Mark and his assistant Ion. They have been absolutely brilliant since we moved into our new home 7 weeks ago. There really hasn’t been too much snagging to address but anything that was identified has been followed up by Ion in a very organised and efficient way. I mentioned to Mark that water was leaking into my garage under the door and very soon after he had a couple of ground workers place additional drainage in position to rectify this problem. Bewley Homes really do care about their customers and we can’t praise them enough.

Houses well designed with large rooms.
Sales staff are very knowledgeable, quick to answer any questions.
Any problems are delt with quickly by skilled workmen.

I visited Bewleys new site in Wickham recently and have to say I was extremely impressed with the knowledge of the sales staff and how accommodating they were considering I had not made an appointment. I'm not ready to buy just yet but definitely considering this location for the future.

After visiting a number of new developments we stopped at Bewley site.
The quality of building, generous room sizes, high ceilings and outstanding customer service helped us to choose the house of our dreams. After we moved in we found just a very minor snagging issues which were resolved within hours
Everything works like a well oiled machine. A month and a half in we just falling more in love with the area, our warm spacious house and fresh air. We would recommend Bewley to every new house buyer.

Moving home is stressful! But the Bewley team did everything they could to get us into our forever home. The whole team treated the journey in such a personal way. You can tell they all care, they're building homes and not just houses. And on that...couldn't be happier with our beautifully finished home! We all love it and feel so fortunate to call it our own. Thanks Bewley for all the support you gave us to get here! 10 out of 10 would definitely recommend!! 😁

Very pleasant process all staff was very helpfull and it is a pleasure to deal with many thanks

We moved in to Elizabeth Park in Hersham 2.5 years ago. Ever since they took our money the post-purchase customer service has been atrocious. We have neighbours who have had snagging lists that still haven’t been completed, roof leaks and to top it off they left the development months ago and haven’t finished it. The roads have not had they top layer added. There are broken curb stones where their site vehicles trashed them and no contact from them at all despite asking for updates numerous times. The estate is a mess. DO NOT BUY A BEWLEY HOME. You will regret it. All they want is your money and then you won’t hear from them.

We are really pleased to have finally got into our new home. We have had snags which is to be expected but they are being dealt with and we do feel confident that if anything else arises then we will be looked after.
We had fantastic service from the sales team in Faringdon so we cannot fault them. I’ve read reviews about poor standards in showhomes but actually that’s one of the things to convince us to go with Bewley the showhomes in Faringdon are immaculate, we did visit other house builders and couldn’t say the same for them all.