Big Clothing 4 U Avis 

Absolutely appalling customer service, I returned a parcel which never arrived to them and I was asking if it was correct to go through them to start an investigation so I could get a refund. Didn’t get a respond for 3 weeks to then be told they have gone into insolvency but asked for all my order and return details to be told they can’t refund, never got got an answer if it was them I needed to go through for evri. Will never purchase anything from them again. Throughout all this there attitude was disgraceful!

I understand you have no responsibility to give me a refund and if you’d read the 3 emails Iv sent you properly it states that! After reading the info on Evris website I was asking if the correct procedure was to go through yourself to start an investigation as my parcel I was returning was lost and it is evri that need to issue me a refund as they have lost the parcel. And also you have not been as nice as possible you have treat me like I am stupid and don’t understand even though it is you guys that asked for my order details even after telling me of the insolvency to see if you could help which I sent back and was met with a obnoxious response all because you guys can’t read.

I WANTED AN EXTRA LARGE MASK BUT THE ONE I RECEIVED ALTHOUGH DESCRIBED AS EXTRA LARGE WAS NO BIGGER THAN THE ORDINARY MASKS I ALREADY HAVE BUT FAR MORE EXPENSIVE! VERY DISSAPOINTING

Company has gone into administration as of 22/12/2023. See for yourself on Companies House - registration number 09722352. I have an outstanding return that was lost by Evri and now i get no comms at all from them. Raising a case with PayPal so fingers crossed.

Order still not arrived or dispatched even.Waiting foir refund.

Ordered one item in September, noting that it was ordered in and could take sometime to arrive. Contacted customer services for an update in October and was just told that it wasn’t currently in stock. I’ve now tried 3 times to get an update and request a refund however I get there standard auto reply and nothing to follow up.

Do not buy from this company. It’s a scam and a bit of a joke..

I am also being harassed by them by emails from various companies that I assume are linked in some way

If I could give zero stars I would. I ordered 2 items back in September item number 1 a jacket never arrived there was a handwritten message on the delivery note saying that it wasn’t available ( they still took full payment though). Item 2 was no use to me without item 1 so I returned unopened and untried on via Evri using the ( paid for by me) return label I was told to use. Evri didn’t complete the tracking report and therefore no PayPal refund available due to insufficient return information. 100% scammed. In response to the below reply. I am fully aware of phoenix companies and how they reappear and can continue to scam people. Rest assured I will not be stupid enough to send you another penny of my money EVER.

I ordered a sizeable number of items, but some came far too small. As advised by customer service and the website, I paid for returns postage because this would be refunded in exchange for the items (total of £69.98) I returned using Evri (proof of postage/return sent to BC4U). Unfortunately, despite all my attempts to contact them for over a month now, the only acknowledgement I received from BC4u (message received from Jamie) was to say that they had received the parcels back and that a return/exchange would be processed in a couple of days.. this was back in November (16/11 to be exact). After this, I tried to follow up on the exchange process and refund of postage and only received automatic messages but no reply. Their number does not pick up calls or their WhatsApp (I tried calling and sending messages but had no luck).

This used to be a reliable company. Avoid at all costs.

Ordered a jumper, but came far too small. Paid for returns postage, which I thought was free. Evri/Hermes collected the parcel return from my home address and acknowledged that in writing. BC4u say as they have not received the parcel back they have to put in a lost parcel claim. I cannot have refund until they get the parcel from me. As it is clearly a problem between them and their courier why should I be penalised when its totally out of my control. Plus I have paid two lots of postage, plus VAT which will go to the government for doing nothing and I have neither a jumper or a refund.DO NOT TRADE WITH THIS COMPANY !!!!!

I placed 2 orders, One order was with Uptheir.co.uk and the other order was with Big Matts.co.uk. The first order was just over £100 for a jacket, smart shirt and a hoodie, the second order was for 3 extra long ties. Both orders were supposed to be delivered by Royal Mail so I was surprised to receive an email from Evri saying my order from Big Clothing 4 U was going to be delivered seeing as I hadn't ordered anything from them. The delivery was late morning and the proof of delivery photo shows a reused box left on front door step in full view of any passers by. My partner got home from work at 6pm and I got home from work after 9pm. The parcel wasn't there when my partner got home. I searched all of Evri's normal dumping locations and asked my neighbours. NO PARCEL. I asked Big Clothing 4 U what my order had been from the parcel tracking number and it was all the items from the 2 orders combined. I have emailed and telephoned both vendors I ordered from and Big Clothing 4 U who sent the parcel. None of the companies answer the phone, and the email says it will take up to 28 days for an investigation by Evri. When parcels have gone missing that I have ordered from other companies who used Evri. I have been sent replacements or given a refund within 24Hours of my complaint. It is NOW 7 DAYS since package went missing and there has been no restitution

Returned items on 2nd November (had to pay return postage, even though the site advertises 'free returns') now the 28th November and still not got my money back.

Why?

EDIT: I have contacted Touker-Suleyman (Dragons Den) who gave the following info "Unfortunately the company did not accept my investment and declined the investment.

UPDATE: My money has now been refunded by my credit card company under breach of Section 75 Protection. DO NOT BUY FROM THIS SITE.

ADDITION: Company 'Big Clothing 4 U Limited' has gone into liquidation and now operating under trading name: ELIZABETH MANN RETAIL LIMITED, no doubt to avoid paying back the thousands they have swindled. Julia Suzanne Nelson is now the new company director, she was the 'project manager' at Big Clothing 4 U and is named as directors in numerous companies Ben Pearson has/is running.

19th Jan: As can be seen below, multiple fake positive reviews have begun to appeared, they have been reported but Trustpilot is very poor in taking down fake reviews.

Eight weeks since I posted my returns to this scammer. I know he has them because I was offered store credit instead of my money back.No emails answered and no chance of getting through on the phone.This amounts to online abuse of trust and we can't have online abuse can we?!!!.Look at all the others in the same position who simply can't get their money back.This business is run by a ..well you do your homework and you'll see what i mean. Please don't make the same mistake as me and many others.The owner of this company hasn't been able to work out that treating customers with contempt will affect his bottom line.Such an amateurish approach.I hope Touker Suleyman realises how this reflects on his reputation, unless he's already jumped ship.

I ordered a suit from them for £125 on the 9th of November with fast tracked delivery to avoid before my graduation on the 14th. I received two confirmation emails where one said there would be an email sent with my order tracking once it ships. Several days pass and no email comes through, after 7 emails and countless phones that got automated replies and no pick ups, my graduation passed and i moved on to try and find out where my order is so i can get a refund at least... on the 16th they tried to claim that they had tried to deliver it but I wasnt in (which is a lie there is someone who lives in the house at all times and would have answered the door) they then said they would try to send it 2 more times before taking it back.,... hilarious when i ask for it to not be delivered now and to be refunded. Since then, I heard nothing, so 2 more emails and i finally get a response saying they will refund it once it comes back to them and this time they finally included a tracking link. This tracking link shows that evri has had the parcel since the 10th of November and it has been on its way back to the company since the 17th of November. I asked for an update 2 days ago and got the default automated email response and nothing since then. The phone support is never reachable no matter what time of day I call in, i'm not sure it really exists. DO NOT ORDER FROM THIS SCAM WEBSITE THEY WILL TAKE YOUR MONEY AND LEAVE YOU IN PURGATORY!!!

BC4U use to be a good company . But now they take your money , don't dispatch , don't inform you the item isn't available. Don't answer your emails . I got PayPal involved and they gave me store credit without my consent. PayPal once again stepped in and a refund has now been approved. 4 weeks making interest on my money . Will never use this company again .

I ordered a waistcoat. It didn't fit and I returned it. Heard nothing. Got in touch with them they'd received it into their warehouse. This was two months ago. I have sent around 10 emails and received assurances but the message is their finance department has a backlog. Last email received was four weeks ago saying they'd get back to me. Still nothing. I feel the money is lost. NEVER NEVER shopping with them again.

Refund is taking forever, I was offered in store credit, but need the money to purchase elsewhere. Never going to use again!

I've bought from them before with no problems but they've become an absolute shambles recently

Refunds are non existent, emails are unanswered and as for the phone support!

I think they're in trouble but still trading

Avoid at all costs

Delivery was over a week late only came when I complained. Shirts are realy good pitty about delivery

As a tall man I had high expectations but it's been a bit of a shambles unfortunately. I ordered four pairs of trousers - two with a 36" leg and two with a 38" leg but unfortunately only one pair fitted. I returned the other three pairs on 26th September in line with the instructions on the website and yet I am still awaiting a refund eight weeks later. I followed up with an email including photographs and all relevant details. Receipt of the three returned items has been acknowledged, and the refund amount agreed upon, but still nothing. Don't recommend, and won't use again. Shame.

I have really tried to give this company the benefit of the doubt and have spent a lot of money with them in the last couple of years however they just cannot get their returns service right.
They use the worst courier going (as per the recent news article), EVRI who on two separate occasions have lost my return parcel.

BC4U then seem to think its expected that YOU, the customer chase EVRI. I am still waiting for a return that was sent on 6th October to be dealt with. The companies response to emails is poor and I have to quote consumer law at them to get them moving on my refund.

I will not be shopping with them again.

I bought 3 shirts for my son in September and returned one that wasn’t suitable. I opted for a refund until I found another to replace it and after two phone calls to customer service I have still not received my money from the ‘finance department’!
It is now the middle of November