I was with Big Fish Group for several years and Donna Lloyd was my allocated worker and she was always amazing. Quick to respond and helped me with anything I needed. Thank you Donna!
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Lisez les avis des autres
Was with BigFish for 3 years and I could not praise them enough! Very helpful with everything, always going above and beyond for us! The only reason why I am changing is because my agency has now star... Voir plus
L'entreprise a répondu
I have worked with BigFish since April 2025 on an umbrella contract. I have been paid on time every week and expenses paid. The staff are always prompt with responses when I need something via email o... Voir plus
L'entreprise a répondu
Ben is the best customer service person I have ever dealt with in the past. He’s such a nice guy professionally, excellent in explaining things to your understanding, he’s such a genus in his job. I... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Big Fish Group - an authentic, dedicated & compliant payroll company that you can trust. Big Fish Group Limited provides umbrella PAYE payroll, CIS and accountancy support services for contractors and UK recruitment agencies. We are a well-established and credible umbrella company that challenges the traditional stereotype of what an umbrella company does. We go about our business with a smile on our faces and a genuine passion for what we do. A female owned business who together have over 28 combined years of experience in the sector. We understand that credibility, reliability and compliance are the critical elements that contractors, agencies, and end clients need from an umbrella company. We’re a friendly yet straight-talking business committed to providing the services our contractors and agency partners need. We appreciate the things that matter to our customers, and we’ll do whatever we can to ensure we deliver. No matter what day or time it is. We live life to the full and work with a spring in our step and a glint in our eye, but we’ll never compromise on quality or compliance. Contractors can rest assured that our contractor payroll services ensure they get paid correctly and on time. Our agency partners can trust us to provide their contractors with unrivalled customer service and support, especially out of hours/ over the weekend. Our accreditation with Professional Passport means that we are independently audited each year to ensure our processes and systems comply with UK tax law and associated legislation. Our contractors and recruitment agency partners can rest assured that your welfare and reputation will always be our priority.
Coordonnées de contact
Frodsham Business Centre, Bridge Lane, WA6 7FZ, Frodsham, Royaume-Uni
- 01925 989800
- cs@bigfishgroup.co.uk
- www.bigfishgroup.co.uk
4,7
Excellent
415 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I've been with Big Fish since before…
I've been with Big Fish since before Christmas, and they've handled my umbrella payments smoothly and accurately and everyone I've spoken to at the company has been lovely to deal with.
17 mars 2025
Avis spontané
Réponse de Big Fish Group
"We really appreciate you taking the time to leave a review – thank you! It’s great to know our team could support you, and we’re always here if you need anything in the future."
Réponse de Big Fish Group
"Thanks so much for your kind words – we really appreciate it!"
Réponse de Big Fish Group
Thank you for your review! We appreciate your support. 😊
Really easy and straight forward
Really easy and straight forward, excellent communication. Jennie was a star. Cheers guys.👌
5 mars 2025
Avis spontané
Réponse de Big Fish Group
Thank you for your review! 🌟 We truly appreciate your feedback and are glad to hear about your experience. If you ever need anything, we're always here to help! 😊
Compliance Process…
The compliance process was completed effectively and efficiently by the ever helpful Jennie.
4 mars 2025
Avis spontané
Réponse de Big Fish Group
Thank you for your kind words! 😊 We’re so pleased to hear your feedback. If you ever need any assistance, don’t hesitate to reach out! 🌟
Excellent ready to help anytime without…
Excellent ready to help anytime without any hesitation
28 février 2025
Avis spontané
Réponse de Big Fish Group
"Thank you for your kind review! We truly appreciate your feedback and are glad we could provide a great service. 😊"
Réponse de Big Fish Group
"Thank you for your feedback! We appreciate your support!" 😊
Réponse de Big Fish Group
"Thanks for your review! We appreciate your support!" 😊
The service they provide is absolutely…
The service they provide is absolutely brilliant the team are very helpful and would 100% recommend
20 février 2025
Avis spontané
Réponse de Big Fish Group
"We appreciate your kind words! Thanks for your support!" 😊
I have worked with Big Fish for 6 years…
I have worked with Big Fish for 6 years now, always found them to be helpful and professional. The support team is brilliant and I would recommend them to anyone looking for an umbrella provider
14 février 2025
Avis spontané
Réponse de Big Fish Group
Thank you so much for your review! We really appreciate your feedback and are delighted to hear about your positive experience. Your support means a lot to us! ⭐️
Jennie was very kind
Jennie was very kind, calm and handled everything with respect and professionalism on communicating with me.
Keep up the good work 💯😊
11 février 2025
Avis spontané
Réponse de Big Fish Group
Thank you so much for your kind words! We’re thrilled to hear you had a great experience. Your feedback means a lot to us, and we truly appreciate your support!
Had an important query about pay got a…
Had an important query about pay got a response the following morning! Spot on.
7 février 2025
Avis spontané
Réponse de Big Fish Group
Thank you for your wonderful review! We truly appreciate your support and are glad to have provided a great experience. 😊
Great company and very efficient…
Great company and very efficient service. Jenny in particular was brilliant
5 février 2025
Avis spontané
Réponse de Big Fish Group
Thank you for your great review! We really appreciate your feedback. 😊
Everything fine apart from money going…
Everything fine apart from money going in afternoon, Any problem I have had I have spoke to a a Leanne who has gone above and beyond to help. Even out of hours would like to say thank you x
31 janvier 2025
Avis spontané
Réponse de Big Fish Group
We're sorry to hear about your experience. We always strive to provide the best service, and we’d love the chance to resolve any issues. Please reach out to us and we’ll be happy to help.
They have been swift
They have been swift, timely, and ultra professional.
31 janvier 2025
Avis spontané
Réponse de Big Fish Group
Thank you for your kind review! We appreciate your support. 😊
I never know when I will get paid
I never know when I will get paid, it's not consistent and gives me a lot of stress and anxiety.
30 janvier 2025
Avis spontané
Réponse de Big Fish Group
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. Providing excellent service is our priority, and we regret any frustration or inconvenience caused.
We’d love the opportunity to understand more about your concerns and see if there’s anything we can do to make things right. Please feel free to reach out to us at [contact email/phone number], and we’d be happy to assist.
Amazing service
Amazing service, really friendly and helpful.
Jodie and Ben honestly amazing
28 janvier 2025
Avis spontané
Réponse de Big Fish Group
Thank you for your review! We really appreciate your feedback and are glad to hear about your experience. 😊
Excellent service.
23 janvier 2025
Avis spontané
Réponse de Big Fish Group
Thank you for your review! We're thrilled to hear about your positive experience. 😊
communicative agency when processing my…
communicative agency when processing my hours and audited pay slips
23 janvier 2025
Avis spontané
Réponse de Big Fish Group
We really appreciate your feedback—thank you for taking the time to share your experience! 😊
Amazing customer service!!
21 janvier 2025
Avis spontané
Réponse de Big Fish Group
Thank you for taking the time to leave a review! We’re so glad to hear about your positive experience. Your support is greatly appreciated.
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