I was with Big Fish Group for several years and Donna Lloyd was my allocated worker and she was always amazing. Quick to respond and helped me with anything I needed. Thank you Donna!
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Lisez les avis des autres
Was with BigFish for 3 years and I could not praise them enough! Very helpful with everything, always going above and beyond for us! The only reason why I am changing is because my agency has now star... Voir plus
L'entreprise a répondu
I have worked with BigFish since April 2025 on an umbrella contract. I have been paid on time every week and expenses paid. The staff are always prompt with responses when I need something via email o... Voir plus
L'entreprise a répondu
Ben is the best customer service person I have ever dealt with in the past. He’s such a nice guy professionally, excellent in explaining things to your understanding, he’s such a genus in his job. I... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Big Fish Group - an authentic, dedicated & compliant payroll company that you can trust. Big Fish Group Limited provides umbrella PAYE payroll, CIS and accountancy support services for contractors and UK recruitment agencies. We are a well-established and credible umbrella company that challenges the traditional stereotype of what an umbrella company does. We go about our business with a smile on our faces and a genuine passion for what we do. A female owned business who together have over 28 combined years of experience in the sector. We understand that credibility, reliability and compliance are the critical elements that contractors, agencies, and end clients need from an umbrella company. We’re a friendly yet straight-talking business committed to providing the services our contractors and agency partners need. We appreciate the things that matter to our customers, and we’ll do whatever we can to ensure we deliver. No matter what day or time it is. We live life to the full and work with a spring in our step and a glint in our eye, but we’ll never compromise on quality or compliance. Contractors can rest assured that our contractor payroll services ensure they get paid correctly and on time. Our agency partners can trust us to provide their contractors with unrivalled customer service and support, especially out of hours/ over the weekend. Our accreditation with Professional Passport means that we are independently audited each year to ensure our processes and systems comply with UK tax law and associated legislation. Our contractors and recruitment agency partners can rest assured that your welfare and reputation will always be our priority.
Coordonnées de contact
Frodsham Business Centre, Bridge Lane, WA6 7FZ, Frodsham, Royaume-Uni
- 01925 989800
- cs@bigfishgroup.co.uk
- www.bigfishgroup.co.uk
4,7
Excellent
415 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Big Fish Group
Thank you for taking the time to share your experience with us on Trustpilot. Your feedback means a great deal to us and helps us continuously improve our service.
Assured experience
I have found the company and their personal, helpful, informative and always positive.
Always assuring having such a professional payment operation company.
27 novembre 2024
Avis spontané
Réponse de Big Fish Group
Thank you so much for taking the time to leave us a review on Trustpilot! We truly appreciate your feedback and are thrilled to hear about your positive experience.
I had the pleasure of dealing with…jennie Cox
I had the pleasure of dealing with Jennie Cox
Whom was extremely knowledgeable also extremely helpful, she was able to resolve my questions/concerns
27 novembre 2024
Avis spontané
Réponse de Big Fish Group
Thank you so much for taking the time to leave us a review on Trustpilot! We truly appreciate your feedback and are thrilled to hear about your positive experience.
Good pay and friendly staff
Good pay and friendly staff , always helpful when needing support with anything
26 novembre 2024
Avis spontané
Réponse de Big Fish Group
Thank you so much for taking the time to leave us a review on Trustpilot! We truly appreciate your feedback and are thrilled to hear about your positive experience.
Big Fish is an excellent company.
Big Fish is an excellent company, very well run, great service and a friendly and professional team behind the brand.
25 novembre 2024
Avis spontané
Réponse de Big Fish Group
Thank you so much for taking the time to leave a review on Trustpilot. We truly appreciate your feedback and are delighted to hear about your experience with us.
Susan is amazing
Excellent communication and support from
Susan. Thank you for your patience and for explaining things clearly. 10/10
20 novembre 2024
Avis spontané
Réponse de Big Fish Group
Thank you so much for taking the time to leave a review on Trustpilot. We truly appreciate your feedback and are thrilled to hear about your positive experience with Big Fish Group.
Excellent customer service
Suzie was very helpful and friendly. Explained my query with clarity. Thanks so much!
20 novembre 2024
Avis spontané
Réponse de Big Fish Group
Thank you so much for taking the time to leave a review on Trustpilot. We truly appreciate your feedback and are thrilled to hear about your positive experience with Big Fish Group.
Very easy
They explained each step very clear in an inclusive practice.
15 novembre 2024
Avis spontané
Réponse de Big Fish Group
Thank you so much for taking the time to leave a review! We truly appreciate your feedback and are thrilled to know you had a positive experience with Big Fish Group. Your support means the world to us, and we’re grateful to have you as part of our community.
Excellent Customer Service & Umbrella Company
I joined The Big Fish Group in May 2024, and it was my first time of using an Umbrella Company. Within a few hours I was contacted by a member of the team who guided me through all of the policies and procedures that I would need to be aware of. The questions that I asked were answered immediately. All onboarding documentation was completed and confirmed quickly by telephone call and by email.
The payment procedure is excellent, and you are always paid on your payment day. My wage slips were easy to understand with a full breakdown of my weekly tax and insurance deductions given and explained in detail.
I would definitely recommend The Big Fish Group as an outstanding Umbrella Company that really cares and support for all of their contractors that they work with.
19 novembre 2024
Avis spontané
Réponse de Big Fish Group
Thank you so much for taking the time to leave a review! We truly appreciate your feedback and are thrilled to know you had a positive experience with Big Fish Group. Your support means the world to us, and we’re grateful to have you as part of our community.
Great company....very fast and…
Great company....very fast and efficient, would definitely recommend
16 novembre 2024
Avis spontané
Réponse de Big Fish Group
Thank you so much for taking the time to leave a review! We truly appreciate your feedback and are thrilled to know you had a positive experience with Big Fish Group. Your support means the world to us, and we’re grateful to have you as part of our community.
Always extremely helpful and timely…
Always extremely helpful and timely with their advice and support.
14 novembre 2024
Avis spontané
Réponse de Big Fish Group
Thank you so much for taking the time to leave such a thoughtful review on Trustpilot! 🌟 Your kind words mean a lot to us and remind us why we do what we do every day. We're so glad we could meet your expectations and make your experience a positive one.
Excellent Service and Delivery
I have been a registered social worker for over 4 years and started out with Big Fish Umbrella Company who handled my weekly income. There rate is competitive and I was always paid on time and efficiently. I would recommend them to newly qualified and experienced social workers. I plan to return to Big Fish in the future once retired from my present role. Thank you for providing me with a good foundation of professional support that is needed in Social Care for frontline SW’s. ⭐️⭐️⭐️⭐️⭐️⭐️
12 novembre 2024
Avis spontané
Réponse de Big Fish Group
Thank you so much for taking the time to leave us a review on Trustpilot! We’re thrilled to hear about your experience and truly appreciate your feedback. It means a lot to our team and helps us continue to improve and provide the best possible service.
Peace of Mind
Very efficient, quick to set you up and professional. I was messed up with other companies I used in the past, but with Big Fish they take my worries away and everything is straight forward and no hidden agendas
7 novembre 2024
Avis spontané
Réponse de Big Fish Group
Thank you so much for taking the time to leave a review on Trustpilot—we truly appreciate your feedback and support!
Réponse de Big Fish Group
Thank you for sharing your experience on Trustpilot. We appreciate your feedback and are pleased to know you had a positive experience with us.
Brilliant- very quick and sorted…
Brilliant- very quick and sorted everything within minutes
7 novembre 2024
Avis spontané
Réponse de Big Fish Group
Thank you very much for taking the time to leave a review on Trustpilot. Your feedback is invaluable to us, and we’re grateful for your support.
I have used the umbrella company for…
I have used the umbrella company for over a year and a half now. I have never had any issues and they always process my wage quickly.
5 novembre 2024
Avis spontané
Réponse de Big Fish Group
Thank you so much for taking the time to leave us a review on Trustpilot! We’re thrilled to hear your feedback and truly appreciate your kind words.
Friendly staff and good communication
Friendly staff and good communication
4 novembre 2024
Avis spontané
Réponse de Big Fish Group
Thank you so much for taking the time to leave us a review on Trustpilot! We’re thrilled to hear your feedback and truly appreciate your kind words.
Réponse de Big Fish Group
Thank you so much for sharing your experience on Trustpilot! We’re thrilled to know we could meet your expectations, and your feedback truly means a lot to us. It’s customers like you who motivate us to keep delivering our best.
The lady on the phone was very helpful…
The lady on the phone was very helpful and gave full detail explaining my question aswell as being really friendly too.
30 octobre 2024
Avis spontané
Réponse de Big Fish Group
Thank you so much for taking the time to share your experience with us on Trustpilot! We're thrilled to know we could meet your expectations and appreciate your trust in us. Your feedback means a lot and helps us continue to improve. Thanks again!
Jennie was really helpful and she help…
Jennie was really helpful and she help me a lot..
30 octobre 2024
Avis spontané
Réponse de Big Fish Group
Thank you so much for taking the time to leave a review on Trustpilot! We truly appreciate your feedback and are delighted to hear about your experience with us. Hearing from our valued customers helps us continuously improve and provide the best service possible.
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